Air Canada ordered to pay customer who was misled by airline's chatbot | Canada | The G... - 0 views
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dr tech on 17 Feb 24"Air Canada came under further criticism for later attempting to distance itself from the error by claiming that the bot was "responsible for its own actions". Amid a broader push by companies to automate services, the case - the first of its kind in Canada - raises questions about the level of oversight companies have over the chat tools."