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" Airbnb guest says images were altered in false £12,000 damage claim Woman wins apology and refund of almost £4,300 after claiming host's photos were digitally manipulated Shane Hickey Sat 2 Aug 2025 08.08 BST Share Airbnb has apologised to a woman after an apartment host falsely claimed she had caused thousands of pounds' worth of damage and used images she says were digitally manipulated to back up his allegations. The London-based academic was refunded almost £4,300, and an internal review of how the case was dealt with has been launched at the short-term accommodation rental company."

"Airbnb's official policy allows its hosts to use cameras that are "clearly disclosed" and "don't infringe on another person's privacy." There are bans on "hidden cameras" as well as cameras in any private spaces like bedrooms and bathrooms. All three hosts who spoke to Insider said that - as Airbnb requires - they include the use of cameras in their listing descriptions."

"As of this summer, though, Sift does have a file on you, which it can produce upon request. I got mine, and I found it shocking: More than 400 pages long, it contained all the messages I'd ever sent to hosts on Airbnb; years of Yelp delivery orders; a log of every time I'd opened the Coinbase app on my iPhone. Many entries included detailed information about the device I used to do these things, including my IP address at the time."