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Elisavet M

Offshore Outsourcing's Next New Wave: How High? - 1 views

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    The emergence of Business process outsourcing has transfigured the ways in which companies in developed nations, expand their services globally to businesses in developing nations. Although the cost for labor to support the extension of company engagement in third world countries is acknowledged as being relatively low (a beneficial advantage to most established business corporations), it has come to the attention of the participants (Businesses of developed countries) that it is of major importance to fully recognize the boundaries of business practices, culture, and level of intellectuality and experience within the hired portion of developing nation populace. Companies of information technology services, such as Dell, have come to form heightened concern about such global barriers, having attempted to transition call center labor in India and then deciding upon the withdrawal of such communication employment (due to the lack of consideration of business and cultural differences that impact business results). Based upon the data provided by NASSCOM (Indian software and services trade association), the conclusions drawn positively indicate that Business offshore processing has an overwhelming potential to grow in the next couple of years; although there is much room needed for consistent business growth (developing businesses, such as BPO in India, must rise at least 30 percent), the progression lies mainly upon the driving increase of skillful and educated information technology workers within India. The stakeholders, Information technology businesses in developed nations, surely stand by their statement supporting the increased use of qualified employers in the business environment of developing nations' companies (considered to also be additional stakeholders), for this will lower the cost involved in the off shoring process. The main social and ethical considerations lie upon reliability of developing nations'
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    My entire post was not posted on diigo, so here is the continuation: business functions, as developed countries' companies increasingly form reliance and trust upon the promise of the elevating skilled labor class, for it is a major component that supports the foundation of software and hardware services and networks on a globally connected basis. The reliability built within the business partnerships and bonds established in two differing cultural environments, is founded upon the agreement of mutual advancement and progress in regards to the establishment of skill by developing nations' employees. Although, the system of globalization and cultural diversity surface the obstacle of continuous intellectual and business development for developing nations, it is the gesture of surpassing cultural and business ideology that will truly trial both stakeholders involved.
Mark Gakin

Outsourcing: Its Effects on the U.s Economy and Leadership - 0 views

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    This article is about how companies use outsourcing and offshoring as a way to reduce costs and as a method for cheap labor. One of the articles' main points about outsourcing is that the decision to outsource is often in the interest of the company to reduce costs, divert or energy-saving measures aimed at making the skills of a particular company or for the more efficient use of labor, capital, technologies and resources. One problem that arises from outsourcing is that it takes much-needed jobs from the U.S. economy. It is not too different from offshoring, because both are beneficial for companies and used to cut costs. When a company chooses to offshore, it means that it does its business in another country. This 'other' country is usually a developing country because rates tend to be much cheaper there, which is exactly how businesses save money. One of the main issues, again, lies within the U.S. economy. Since US businesses are leaving to do business in other countries, the US economy is suffering quite a blow because less companies are becoming dependent on it. This is a big problem and could lead to an even bigger one for the business because third world countries cannot always be trusted. Even though they are saving so much more money by offshoring, the business they now perform is unreliable and could possibly be affected my many more problems. The main stakeholders in this issue are the businesses who are offshoring and outsourcing, the US government, and the countries the businesses now rely on. Also, depending on the company, people in America tend to suffer as well because since the main issue that arises is reliability, the users or owners of the product may not have the same service. For example, if Time Warner decides to station in India, the workers there may be inexperienced and the company will not be able to do anything about it. This means that when the users of Time Warner call their main number, someone in India will pick up. The probl
Elisavet M

Data Security Laws Seem Likely, So Consumers and Businesses Vie to Shape Them - 0 views

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    During 2005, political organizations advocated for strict laws implementing data security enforcement, as rising concerns stemmed out of alarming statistical studies and research, revealing identity theft, credit card frauds and hacking as emerging and terrorizing practices overtaking much of the internet realm. This article introduces the beginning of the rise in public awareness, as technology strongly began to redirect the business world into another more digital phase. It was during that year, the primary stakeholders, also known as the businesses ( participants of e-commerce that stored, verified and utilized private consumer data), vocalized their needs clarifying their desire for the creation of constraints in regards to the consequences or negative implications of passing certain bills (for data security). The past exemplifies the various influences the introduction of data security measures, passed by the government legislatures, had upon newly initiated businesses; among the most significant implications discussed were: the need to build a secure database for reliable storage of clientele digital data with the utilization of particular software as well as improving business organizational structure in order to maximize the rate of security notifications towards consumers based on a foundation of rigid security standards. Far from the adaptation to such implications, the political crisis of establishing solid ground for a new set of security data policies and standards became an overwhelming process for politicians, congress members in conjunction with consumer and data privacy groups that rivaled in attaining the responsibilities of passing the needed laws. The politicians (stakeholders, holding the role of administering governmental legislation to stabilize data security breaches), came into opposition with the concerns of many members of advocacy groups (stakeholders, holding the responsibility of supervising and publicly navigating the direction of th
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    continuation: the adjusted standards enforced by politicians). The problem of adhering to the instruction of newly created laws motioning businesses to appoint data security officers, draft policies, to comply with policies and procedures involving giving access to files in business databases for the Federal Trade Commission to check comes into collision with what most online businesses want to go through the process of doing. However, with the issue of security surfacing future consumer problems, as security breaches become major forces threatening the safe entering of digitally encrypted information (such as credit card codes), many companies become increasingly aware of the needed adherence to the strict security data laws, in order to continue profiting financially in order to keep the rate of consumer trust and payment increasing.
T Graham

Page 2 Bringing IT outsourcing closer to home - ComputerworldUK.com - 1 views

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    This article presents a unique view of outsourcing from the perspective of the big businesses turning to places like India to save money in labor. This article argues about the negative aspects of offshoring. The author Naoum argues that the negatives of sending IT labor to India outweigh the positives. Naoum writes that even though offshoring may save money in terms of lower costs to pay Indian workers many business owners are not aware of the hidden costs associated with this type of move. He goes on to give statistics of businesses who have sunk due to offshoring without researching all the costs. Naoum points out that business owners may be solely focused on the fact that they are saving some money but ignore that consequences that include the lowering of labor quality and "business innovation." The article mostly focuses on the American or European business owner who is considering offsourcing. The area of impact is business and employment because it involves first world businesses and the labor (employment) of skilled third world citizens. The issue raised in this article is that of reliability he is questioning the quality of IT business done in these nations and whether or not it is worth the extra costs. At the end of the article he suggests outsourcing somewhere a little closer where people are more skilled and the hidden costs are not a threat. For example he suggests outsourcing to Spain where 20% of the older workers are educated in the use of IT. Naoum also raises the issue of security in offshoring to a place like India. He uses the example of a business that outsourced to India and experienced a leak of sensitive information about its clients. Naoum brings an alternate view about outsourcing/offshoring, he points out the negative aspects that people don't usually recognize.
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    Seems like you missed the point of data security.
Daniell S

Data Security Is No Longer an Option - 0 views

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    This article starts off with the actions of a small travel site. This article speaks of the price they had to pay to upgrade the security. This company has to make big changes to their security in order to do business with larger companies. In this situation there are both positive and negative impacts. One big negative impact is the price to pay for this upgrade in security. In order to be on par with the security of higher level businesses smaller businesses have to pay large amounts of money to gain this security. This would require a lot of faith in the big businesses from the smaller business. As said in the article "The connection, and everything transmitted over it - financial, customer and product data - has to be secure and out of the reach of hackers, cyber thieves and even disgruntled employees." This shows how secure the website has to be. This is so that bigger companies can trust the smaller companies to handle business. However, through this impact can come a positive one. By having security equal to those of bigger businesses customers will have an easier time trusting the company. Another issue that comes up is reliability. A question that can be asked is whether or not the security is strong enough against hackers? This would give customers right to question whether or not this website would be trustworthy or not. In this situation the important stakeholders would be the bigger businesses and the smaller businesses. In order to do business both companies need to have the same level security. This would require one or both companies to upgrade their systems greatly to be on par with each other. Another important stakeholder would be the customer. The customer would need to know whether or not they could use the website without worrying too much about being hacked. If the customer knew the security was stable it would make them more comfortable about using it.
Madeline Brownstone

BBC NEWS | Business | Twitter 'costs businesses £1.4bn' - 1 views

  • Staff who use Twitter and other social networking sites while at work are costing UK businesses £1.38bn every year, a report has said.
  • Although many businesses have banned the use of Facebook in the workplace
    • Madeline Brownstone
       
      I infer that Facebook bans can be enforced through proxy server settings.
  • Over three-quarters of respondents said that their employer had not issued them with specific guidelines with regards to using Twitter. "Without guidelines and usage polices businesses are leaving themselves wide open to a reduction in productivity, brand damage and security risks," Morse said.
    • Madeline Brownstone
       
      If company policies need to specify this site or that site, they will drive themselves crazy with writing and rewriting regulations. It is just not a practical solution.
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  • It added that companies should think about protecting the reputation of their brand. A third of workers admitted they had seen sensitive information posted on social networks. However, 84% said they felt it should be up to them what they posted online
    • Madeline Brownstone
       
      a secondary issue is inferred here. The author implies that there are some workers who revealy company business through social networking sites and that is potentially harmful for the company's reputation. A twist here: the company wants privacy!
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    Seem like this has potential as a lead article.
Carmen M

'Offshoring' advice upsets firms - 1 views

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    This short article talks about how leaders of the chamber commerce (An association of businesspersons and merchants for the promotion of commercial interests in the community)(answers.com) has recommended businesses in the UK to engage in offshoring, meaning taking their businesses outside. However, some greatly resented this and stated that it was "betraying" and "killing british skills"(Luckock). Members of the chamber commerce said that this could expand the business, and make it more competitive. The primary stakeholders in this case would be, the business owners, memebers of the chamber commerce, and the people that would be given the jobs due to offshoring. This is directly connected to business and employment. The companies owned by the men that dont want to go "offshore" are the business, while employment would be all the jobs that would be offered to those who need it if only the owners would agree to it. Lastly, while it does not say what IT would be used, it wont be technology that would be very complex. Especially, if you're sending these jobs offshore to certain countries whose people might not be exposed to all the technology that we have.
Madeline Brownstone

BBC NEWS | Business | Bosses 'should embrace Facebook' - 1 views

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    ""In today's difficult business environment, the instinctive reaction can be to batten down the hatches and return to the traditional command-and-control techniques that enable managers to closely monitor and measure productivity. "Allowing workers to have more freedom and flexibility might seem counter-intuitive, but it appears to create businesses more capable of maintaining stability." "
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    An interesting twist on using social networking in the workplace
Karen M

Ease of use more important than price - 0 views

shared by Karen M on 15 Sep 09 - Cached
  • Cellphones, smartphones and other mobile devices
    • Karen M
       
      These are the IT systems that are going to be discussed in this article.
  • small business owners attach a high value to the benefits of staying in touch with clients and colleagues at all times, wherever they are,
    • Karen M
       
      These are the benefits of using smartphones. However, the Social and Ethical Issue may be "Equality of Access" because it is possible that not everybody could afford one of these phones.
    • Karen M
       
      This also shows us the Area of Impact, "Business and Employment." Business people are the ones who use the phones in order to stay connected with their clients.
  • Dependable, easy-to-use and high-quality mobile solutions pay for themselves quickly by enabling small businesses to be more responsive, efficient and productive, and allowing them to do more with fewer resources.”
    • Karen M
       
      This is a description of the IT systems.
  • ...2 more annotations...
  • ‘Maintenance’ and ‘Reliability’
    • Karen M
       
      These elements need to be worked on in order to make these phones even better.
  • business benefits of being in touch with clients and other business stakeholders are perhaps even more important than they are for their larger competitors.
    • Karen M
       
      This explains the benefits for the people who are being affected by these smartphones.
Elisavet M

TECHNOLOGY; Companies in Radio Tag Business Broaden Legal Dispute - 0 views

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    Discussion about the agreement to integrate the new process of product tracking in company supply chains (RFID technology), continues to widely expand and challenge the business mentality as it has become reinforced by major companies such as Wal Mart and the Defense Department. A dispute transpired between two alliance companies, Symbol (a leader in bar code systems) and Intermec, as both were unable to consider possessing concurrence upon licensing proposals for RFID technology usefulness. Initially, Intermec Technologies, accused Symbol of infringement transgressions in regards to six Intermec patents that were being sold by Symbol; such products included the utilization of RFID technology, an investment that was supported upon by both business partnerships. Such accusations had been followed after Symbol had also charged Intermec for infringing patents including Wi-Fi technology. The issue of integrity as well as reliability resurfaces in this particular case, directly conveying the disadvantages of business collaboration, that must embed mutuality in justly managing shared information, equality of confidentiality and a clear understanding about each businesses' ideas and plans for profit purposes. It is significant to have fluidity in exchanging perspectives, in order to establish a solid foundation of trust that stands as a promise to future investments and processes.
Madeline Brownstone

Tieto Gets Outsourcing Contract From Nokia Siemens - WSJ.com - 3 views

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    This article is primarily concerned with the announcement of two companies, Tieto and Siemens, joining in an outsourcing contract. According to the article this is done in order to increase the business benefits. In the perspective of business, the move is more profitable, and allows both companies to expand globally in term of the audience. The two companies are well known, especially for certain groups of people, so by joining some aspects of their business, they will be able to join their individual audiences. By the companies working together and using employers from both businesses then they will be able to generate a larger acceptance and recognition. Globalization makes this possible, and optimizes the profit and efficiency of both companies. However, it can lead to problems involving the jobs of the people who work at either of the two companies. Tieto, specifically, is using forty of the workers from Nokia Siemens. This means that jobs will be lost from the people who work at the original company. Instead of giving the jobs to people at the headquarters, the jobs will go to the people off site. This will benefit the companies, as it is the most beneficial business scenario, but will take a toll on the lives of the unemployed. However, the amount of jobs that are being added in one company and taken away in the other company is very small in comparison to a much larger company that needs to expand greatly. The use of VOIP and the internet itself allows the smooth interaction between the two companies and with the growth of IT, more and more methods will be introduced for the companies to interact without leaving their respective office. Because Nokia and Tieto have been partners for several years, they have been utlizing these methods of communication that are different from having everything on site and going to meetings in person. Yet, they have decided that the partnership, using outsourcing, is the best possible way for both companies to grow. Thus, outs
sarah d

Profit Outweighs Risk in Juárez Factories - 0 views

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    This article is about the United States outsourcing manufacturing jobs to Mexico. Some companies in El Paso are also thinking of outsourcing to Juarez. At the same time, there have been more than 2500 killings due to drug issues, forcing thousands of residents to flee and businesses to close. The stakeholders are the retail businesses and the residents forced to find safety somewhere else. Assembly line workers, being paid $1.60-$2.00 an hour are also stakeholders in this situation. The system of outsourcing jobs, has created violence as well as low standards of living for the assembly-line workers. The issue at hand is how globalization and cultural diversity changed the way business is done. By outsourcing jobs, businesses are willing to accept higher profits, even with bad working atmospheres and internal tension.
Santiago P.

Dani's House of Pizza Home - 0 views

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    This website shares similarities with Carmen's business. Dani's House of Pizza is a small neighborhood business that wishes to optimize commerce by minimizing loss and maximizing profit. Just like Carmen wants to do, Dani's Pizzeria has established a website that is not that attractive to customers. It is trying to attract a wider customer base, but it needs to get organized. As it is now, the website gives the audience some basic information on the menu, the prices, the location, history, reviews, contact information, and special events. I believe it could use a database to keep track of business goods, stock, customer information, and to keep a useful inventory that would help maximize profit in the business. Even better would be for the business to begin to sell through e-commerce - or sell pizzas online by having customers order it online, just like Dominos currently does. This would definitely boost sales and increase revenue.
Mark Gakin

BBC NEWS | Technology | Smart spectacles aid translation - 5 views

  • Resembling glasses but lacking lenses, the headset uses a tiny projector to display images on a user's retina.
  • The firm said the gadget, dubbed Tele Scouter, was intended for sales people or employees dealing with inquiries from customers. NEC said the Tele Scouter was intended to be a business tool that could aid sales staff who would have information about a client's buying history beamed into their eye during a conversation.
  • translation aid
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    Quite an interesting new device for business and other uses.
  • ...1 more comment...
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    Business and Employment - AoI\nPeople and Machines - S/E/Issue\n
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    I claim this article for my 2nd Portfolio!!!
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    oops, added it to the wrong group and cannot delete it.
nicholas n

TOPIC: Net Neutrality-Issues of censorship or equality of access and the digital divide - 20 views

On Mohammad post I learned how the people in Iran used Twitter in the Election of the President to bring information out to the rest of the world and organize rallies within the country. This is an...

Saida K

Advantages Of Social Networking - Benefits Of Social Networking - 1 views

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    There are many benefits to the usage of social networks towards a society, but more specifically to an individual itself. Becoming a member allows users to interact with others they do not yet know personally, but allows them to "keep track" of what others are doing. One gets to interact with businesses, giving themselves more business opportunities. It also allows people to develop skills where they give feedback to others and vise versa, creating trust over the internet.
Karen M

Visa Introduces a Credit Card on a Phone - NYTimes.com - 1 views

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    In this article, RFID is being used in the business world. People are now able to purchase phones with the capability of making purchases by moving it over the terminal. RFID technology allows people to stop using credit cards, making the process of buying something even more convenient. The stakeholders are the credit card companies, the people using this new technology, and the stores with the terminals that read RFID. Credit card companies need to have a good security system to ensure their customers and users that their information will be kept safe on the RFID chip. The people who are switching to this new technology are risking their private information for convenience. The stores with these new RFID terminals are also risking their customers' private information because there is a possibility that their system could be hacked. The area of impact is Business and Employment. Businesses are switching to this new technology because it is convenient for them as well as their customers. The main issues that arise from using RFID are security and reliability. The RFID terminal needs to be reliable so that every customer is able to use the RFID chip on their phone to make purchases. The security issue is that a hacker may be able to get into the system to read customers' private information. It may also be possible for a hacker to carry around a portable terminal that would be able to store people's private information on it for future usage. The security system described in this article sounds like a good start, but more needs to be done to keep up with the technology that is growing along with it.
helen g

The Hindu Business Line : ArcelorMittal may tap Indian IT cos for infrastructure play i... - 0 views

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    The issue of globalization and cultural diversity is raised in this article which deals with the realm of business. Steel Maker ArcelorMittal is planning to outsource certain IT infrastructure to India and smaller European countries such as Poland in order to be able to save money and reduce costs. The stakeholders in this situation are the CEO's of ArcelorMittal, the local IT companies in India and the small European countries being outsourced to, as well as the governments of India and the small European countries, the current IT workers of ArcelorMittal, the IT workers in India and the small European Countries, and the people who buy steel from ArcelorMittal. The IT systems involved in this scenario are PCs, servers, data centers, and networks. IT workers in India and small European countries such as Poland will be working with ensuring privacy on these systems as well as taking care of their maintenance. A positive issue that results from the outsourcing of ArcelorMittal is that the company will be able to save money by paying its workers less. This would lead to a decrease in steel prices as well, which would be beneficial for the consumer. Also, outsourcing gives good job opportunities to people in the countries being outsourced to. However, through outsourcing many current IT workers of the company will most likely loose their jobs. Indian workers are also being exploited due to the fact that they are being payed less than a worker in a more developed nation would be payed. Lastly, local IT companies need to compete for workers.
Karen M

BBC NEWS | Business | India faces battle for outsourcing - 0 views

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    This article is about the issues that India is now facing because they are the world leader in IT outsourcing. The IT system in this article is the call centers that are located in India. The area of impact is Business and Employment. Outsourcing provides jobs for the citizens of India. Their employment is at risk because of the fact that India now has to compete against other countries for the same outsourcing jobs. The stakeholders are the Indian workers, global customers, competitors, and the companies who are outsourcing. The Indian workers now need to work even harder to keep their jobs because there are other countries who are trying to step up their people so that they could be capable of doing the same work. For example, Africa is starting to become well-known in the world of outsourcing because they have the same amount of talent and can also speak English. India is no longer the first country that comes to mind when companies are thinking about outsourcing. Other countries are willing to do the same job for less money, leading for companies to choose them over India. There have also been cases where the customers are not satisfied by the calls that they make offshore. This would play into the decision of the company of whether they want to move their outsourcing site or not. One issue mentioned in the article is security. There have been instances in which a customer's financial information has been sold by unscrupulous employees. By outsourcing, the head company is putting a lot of trust in the company they hire to do the job. They are risking their customers' satisfaction by allowing foreign countries manage their operations. Although a call center may not seem really important in the company, the workers are still dealing with customers of the company and should make sure to keep them satisfied. If the customers are not satisfied, they would probably take their money and invest in another company who would give them a more secure experience.
Michael M

Video Conferencing and Audio/Visual News 4/05: Surviving the Storm - 0 views

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    There are many patients that lack the specific care because of natural disasters, such as tsunamis and earthquakes, even blizzards. Companies such as polycom and Tandberg both provide this service that was originally meant for bigger businesses, and now these new markets are being serviced by the companies first made for these businesses. As a matter of fact, even telepsychiatry is also offered, or mental health care is also offered. If someone is from afar and needs care right away, then they will get it that easy, instead of waiting for days, they can wait have access to doctor help right away.
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