BBC NEWS | Programmes | Moneybox | Bank upgrade is excluding blind - 2 views
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Madeline Brownstone on 19 Jan 10"Visually impaired customers of American Express say they can no longer read their credit card statements online. In December Amex changed its format for UK statements from HTML to Portable Document Format or PDF. However, it failed to encode the new PDF documents so they could be read by "screen readers," special software used by blind or partially sighted people. "