Enhance Your First-Time Resolution Capabilities with Chat Support Software - 0 views
-
Brian Smith on 22 Aug 13Implementing chat support software, the retailers have been able to enhance their first-visit resolution capabilities; because this web-based chat application increases the efficiency of chat representatives by allowing them to provide on-the-spot answers of their customers' queries. Additionally, the tracking component of live chat helps chat agents to gather useful information about a particular customer which later helps them providing accurate and quick answers in first contact.