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Jose Paulo Santos

Promethean reduces incoming support calls by 50% using self-service solution from nGene... - 0 views

  • Promethean reduces incoming support calls by 50% using self-service solution from nGenera CIM
  • Education technology specialist Promethean has reduced calls into its UK and North America call centres by more than 50%, by boosting its online customer service with nGen Knowledgebase. Using the intuitive knowledge management tool, Promethean has introduced web self-service portals for worldwide customers, which support five languages. 
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    Education technology specialist Promethean has reduced calls into its UK and North America call centres by more than 50%, by boosting its online customer service with nGen Knowledgebase. Using the intuitive knowledge management tool, Promethean has introduced web self-service portals for worldwide customers, which support five languages.
Jose Paulo Santos

BBC NEWS | Technology | US to back 21st century learning - 0 views

  • "America's reputation as an international leader rests in the hands of our youth," said Sen. Chris Dodd. "It should be among our top priorities to provide our students with the tools they need to maintain and build upon this standing." The Senator was one of the original sponsors of a bill that proposed the setting up of the centre. Meanwhile Congressman John Yarmuth of Kentucky spearheaded the passage of the bill through the House and said its timing could not be more critical. "American businesses know that they need a well-educated workforce to face growing competition from China, India and Europe." The Federation of American Scientists said, "The creativity that developed extraordinary new information technologies has not focused on finding ways to make learning more compelling, more personal and more productive in our nation's schools. Education has not kept pace with technological advances said the FAS "People assumed that the explosion of innovation in information tools in business and service industries would automatically move into classrooms." That, the Federation said, has simply not happened.
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    O mundo começa a acordar para o problema da Educação... Escola ainda distante do desenvolvimento tecnológico e da sociedade.
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