Last week I introduced the underlying concepts and premises for two theories of organizational change - from John Kotter and Black & Gregersen- based on the influence and value of individual commitment to new behaviors, practices and attitudes.
When I initially speak with clients about, or lecture on the need for a structured organizational change management (OCM) program, a common question is whether simply having a communication plan to broadcast news about the change is a good substitute.
Several years ago I was helping firms prepare for their first SOX (Sarbanes-Oxley) compliance audits. Following is one of the experiences I had training corporate executives, staff and even auditors about the benefit of selling change...
I walked into the Chief Information Officer's office, not k
To start off the week, I dive a bit deeper int