Group items tagged

70% of companies are ignoring customer complaints on Twitter

when companies do reply back to tweets, the percentage of users who liked and loved it combined was at a little over 73% with a nearly identical percentage result for satisfaction in the “very” and “somewhat” satisfied categories.

Frequently referred to as crowdsourcing, and a darling of the Web 2.0 industry, it has recently come of age as the tools and marketplaces for on-demand work capacity on the network have expanded far beyond the early volunteer communities that originally proved out the concepts. These pioneers, which include the world of open source software and online services such as YouTube and Threadless, get most of their value from a large group of people or community through the simple use of an open invitation.

The reasons that a business would use crowdsourcing is varied. They include ability to offload peak demand, access to cheaper business inputs, generating better results, and tackling problems that would have been too difficult to do otherwise.

Collective Knowledge Systems: Where the Social Web meets the Semantic Web

What can happen if we combine the best ideas from the Social Web and Semantic Web?

The Vision of Collective Intelligence

Yet we are trained to hold copyright as a natural right. People who infringe on copyright are labelled as pirates, thieves. We are told that they literally steal from hard-working creators.

Fourth myth: We know that copyright makes us collectively better off. The evidence points in the opposite direction. Germany had weak copyright laws up until the Copyright Act of 1901. Yet, maybe because of these weak laws, it became a literary and scientific power: (…), only 1,000 new works appeared annually in England at that time – 10 times fewer than in Germany – and this was not without consequences. Höffner believes it was the chronically weak book market that caused England, the colonial power, to fritter away its head start within the span of a century, while the underdeveloped agrarian state of Germany caught up rapidly, becoming an equally developed industrial nation by 1900. (No Copyright Law The Real Reason for Germany’s Industrial Expansion? by Frank Thadeusz)

Without copyright, authors would not get paid.

Fourth myth: We know that copyright makes us collectively better off. The evidence points in the opposite direction. Germany had weak copyright laws up until the Copyright Act of 1901. Yet, maybe because of these weak laws, it became a literary and scientific power: (…), only 1,000 new works appeared annually in England at that time – 10 times fewer than in Germany – and this was not without consequences. Höffner believes it was the chronically weak book market that caused England, the colonial power, to fritter away its head start within the span of a century, while the underdeveloped agrarian state of Germany caught up rapidly, becoming an equally developed industrial nation by 1900. (No Copyright Law The Real Reason for Germany’s Industrial Expansion? by Frank Thadeusz)

Fifth myth: Without copyright, authors would not get paid.

Open access

I want to convince you that many of the ways we're attempting to apply categorization to the electronic world are actually a bad fit, because we've adopted habits of mind that are left over from earlier strategies.