News: A Gripe Session at Blackboard - Inside Higher Ed - 0 views
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At an open "listening session" with top executives of Blackboard here Wednesday at the company's annual conference, college officials expressed frustration with many of the system's fundamental characteristics. At times, the meeting seemed to turn into a communal gripe session, with complaints ranging from the system's discussion forum application, to the improved -- but still lacking -- user support, to the training materials for faculty members. Participants' concerns were often greeted with nods of agreement and outright applause from their peers as they spoke of their frustrations with the system.
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"We recognize there are still some shortcomings in our products," responded Michael Chasen, president and CEO of Blackboard.
