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Stephen Dale

Open data, democracy and public sector reform - 0 views

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    This is an online report based on an MSc Dissertation at the Oxford Internet Institute by Tim Davies submitted to the University of Oxford, July 2010. It is shared using the Digress.it platform which allows for paragraph level commenting and hyperlinking to elements of the document.
Stephen Dale

Steve Dale at KIMPS09 | The best of Knowledge Management Information Site - 0 views

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    Steve Dale is developing the Knowledge Hub for IDeA, as reported here socialreporter.com However it is proving difficult to explain to people that it isn't just a big knowledge warehouse. Steve reflects on how to explain, at the KIMPS09 knowledge management conference.
Stephen Dale

GovMetric: Enabling you to understand how customers see your service delivery - 0 views

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    GovMetric enables you to listen to the Voice of the Customer across all contact channels, to prioritise which areas to improve and to measure improvements through near real-time reporting. Click on the sector tabs on the right to find out more. If you have access to YouTube you can see how one of our customers, East Herts Council, has made 18% efficiency savings using GovMetric
Stephen Dale

Social Reporter | Local government knowledge hub - much more interesting than it sounds - 0 views

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    The event was a meeting of the IDeA Knowledge Hub Advisory Group - a project that I've written about before with enthusiasm - led by Ingrid Koehler and Steve Dale
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