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Stephen Dale

GovMetric: Enabling you to understand how customers see your service delivery - 0 views

www.govmetric.com

govvernment localgov metrics tools khub

shared by Stephen Dale on 29 Jul 10 - Cached
  • Stephen Dale on 29 Jul 10
     
    GovMetric enables you to listen to the Voice of the Customer across all contact channels, to prioritise which areas to improve and to measure improvements through near real-time reporting. Click on the sector tabs on the right to find out more. If you have access to YouTube you can see how one of our customers, East Herts Council, has made 18% efficiency savings using GovMetric
Stephen Dale

UK Councils Social Media Reputation Index September 2010 « Council Monitor - 0 views

www.councilmonitor.com/eputation-index-september-2010

localgov metrics Performance khub

shared by Stephen Dale on 20 Oct 10 - No Cached
  • Stephen Dale on 20 Oct 10
     
    Essential to monitoring and comparing the reputation of all UK councils online.
  • Stephen Dale on 20 Oct 10
     
    A servive that could be integrated with KHub.
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