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Southbeach Modeller is software to help you with innovation, improvement, problem solving, root cause analysis and change management. Just as a spreadsheet allows you to play 'what if?' with numbers, Southbeach lets you play with suggested improvements, causes, changes, arguments, and new ideas.

GovMetric enables you to listen to the Voice of the Customer across all contact channels, to prioritise which areas to improve and to measure improvements through near real-time reporting. Click on the sector tabs on the right to find out more. If you have access to YouTube you can see how one of our customers, East Herts Council, has made 18% efficiency savings using GovMetric

Local government agency to launch Knowledge Hub Local Government Improvement and Development (LGID) is to set up an new online professional network for council officials

Local Government Improvement and Development (LGID) is to set up an new online professional network for council officials

The Civica group is a market leader in specialist systems and outsourcing services that help organisations to improve service delivery and efficiency. Everything we do is focused on the local outcomes our customers need to achieve.

The Knowledge Hub - a single window into local government improvement (video)

Good data visualisation can help users explore and understand the patterns and trends in data, and also communicate that understanding to others to help them make robust decisions based on the data being presented. This site supports public sector researc

Open and linked data in action. Nottingham Insight, previously known as NOMAD+, is a shared evidence base that provides access to data, information and intelligence about Nottingham and the surrounding area. This partnership system aims to improve decision-making, support partnership working and better prepare us for the future.

ScraperWiki is an online tool to make that process simpler and more collaborative. Anyone can write a screen scraper using the online editor, and the code and data are shared with the world. Because it's a wiki, other programmers can contribute to and improve the code. And, if you're not a programmer yourself, you can request a scraper or ask the ScraperWiki team to write one for you.

The premise of an app store model for enterprises is simple: By removing the middleman, the famous bottleneck between the business and IT demand can be reduced in many cases. Application backlogs can shrink, consumption of internal and external IT resources will increase, and fierce competition to provide the best solutions to niches can greatly improve overall quality (the long tail of IT argument), all while reducing costs. At least, that's what is possible if we look at what's happening to the non-enterprise software market today.

The Knowledge Hub programme aims to create a single window to improvement in local government. It will use Web 2.0 technology and services, and build on the current community of practice platform, to support networking, collaboration and knowledge sharing.

The Local Government Group (LGG) is launching a "Knowledge Hub" development for 2011 that will support service improvement, efficiencies and innovation across local government

IDeA homepage

The means to connect social networks and software applications together have existed for years but haven't been very open or useful enough to reach critical mass. That's been changing as OpenSocial has continued to doggedly improve and mature. The latest version has a chance to go mainstream, the question is if users will find the features compelling enough to use.

FOI Request for Knowledge Hub costs

So, £585,000 so far

Not really. Costs were only given from April 2010 to March 2011, but the project was started in February 2009. I know the full costs, but had better keep mum for the time being :-)