Voice assistant technology is in danger of trying to be too human - 0 views
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Cécile Christodoulou on 31 Oct 19"Rather than consistently embracing humanness, we can accept that there may be fundamental limits, both technological and philosophical, to the types of interactions we can and want to have with machines. We should be inspired by human conversations rather than using them as a perceived gold standard for interaction. For instance, looking at these systems as performers rather than human-like conversationalists, may be one way to help to create more engaging and expressive interfaces. Incorporating specific elements of conversation may be necessary for some contexts, but we need to think about whether human-like conversational interaction is necessary, rather than using it as a default design goal." "Making systems that do not have the ability to converse like a human sound human may do far more harm than good."