Japan's Henn na Hotel fires half its robot workforce | Hotel Management - 0 views
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guests complained that robots at the front desk could not answer basic questions
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cut its robotic workforce after the experience failed to reduce costs or workload for its employees.
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return to more traditional human-provided services for guests
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The article "Japan's Henn na Hotel fires half its robot workforce" discusses the lessons learned from a hotel who opened its doors using a staff of robots believing it would lessen the workload and move things quickly and efficiently. However, they soon learned the robots did the exact opposite of what they were hoping it would. The hotel has had to cut its robotic workforce in half becuase of multiple guest complaints, robots malfunctioning, and robots creating work for their human counterparts rather than reducing. Not to mention the amount of money spent as well.