Veggie Grill blends technology, efficiency and hospitality at first New York City location - ABI/INFORM Collection - ProQuest - 0 views
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Veggie Grill
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employs a mix of smart kiosk technology and high-touch service to elevate both the in-store and off-premise experience
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"We knew we had to be able to do transactions fast,"
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Like other QSR, Veggie Grill uses a combination of cashiers and kiosks to take orders. Their kiosks, however, have an option to use facial recognition, which aids in recognizing regulars and is able to suggest add-on items. Responding to the often repeated claim that kiosks will cost jobs, they argue that there is always a demand for the guest-facing experience, and that kiosks could contribute to greater demand for BOH staff.