This article regarding biometrics is very enlightening. It discusses how the IRS is requiring consumers to create an account with ID.me, a facial recognition company in order to file taxes online.
The article considers some concerns using biometrics. Concerns regarding how well algorithm works, it's accuracy and possible discriminatory biases. There are also concerns with data privacy and security.

This article argues that for hotels to be competitive and relevant in todays evolving market, they must offer a more individualized guest experience.
They discuss how the pandemic accelerated the use of robotics and AI to deliver touchless customer service.
They described mobile technology as essential for hotel businesses to improve their services. They spoke about mobile and digital technology trends such as remote check-in, keyless entry, voice activated guest rooms, and staff Apps.

This is a very interesting article. It discusses the journey of Genesys, a global cloud leader as they join forces with Indian Hotel Company Limited in digital transformation. Genesys Mullticloud CXTM is an omnichannel solution. It helps companies provide a consistent customer experience across all channels. It can access real-time customer data from any channel and connect with customers on any channel through automation.

This article discusses 20 disruptive trends in the hospitality industry bought on by scientific advances and the pandemic. Hotels must be on a par with the latest technology to satisfy customer demands and stay competitive. The Internet of Things (IoT) in hotels rooms provide guest with customization options.