This article regarding biometrics is very enlightening. It discusses how the IRS is requiring consumers to create an account with ID.me, a facial recognition company in order to file taxes online.
The article considers some concerns using biometrics. Concerns regarding how well algorithm works, it's accuracy and possible discriminatory biases. There are also concerns with data privacy and security.

This article argues that for hotels to be competitive and relevant in todays evolving market, they must offer a more individualized guest experience.
They discuss how the pandemic accelerated the use of robotics and AI to deliver touchless customer service.
They described mobile technology as essential for hotel businesses to improve their services. They spoke about mobile and digital technology trends such as remote check-in, keyless entry, voice activated guest rooms, and staff Apps.