This is a very interesting article. It discusses the journey of Genesys, a global cloud leader as they join forces with Indian Hotel Company Limited in digital transformation. Genesys Mullticloud CXTM is an omnichannel solution. It helps companies provide a consistent customer experience across all channels. It can access real-time customer data from any channel and connect with customers on any channel through automation.

This article discusses 20 disruptive trends in the hospitality industry bought on by scientific advances and the pandemic. Hotels must be on a par with the latest technology to satisfy customer demands and stay competitive. The Internet of Things (IoT) in hotels rooms provide guest with customization options.