this article goes over the top 10 hospitality trends that impacted the hospitality industry!
1. Catering to millennials
Millennials (those ages 18-34) are expected to represent 50% of all travelers to the USA by 2025, according to the Cornell Center for Hospitality Research.

2. Tech explosion
The majority of guests today are self-sufficient, tech-savvy travelers who are comfortable using apps or mobile websites.


3. Influx of international visitors
International leisure travel is on the rise-Dubai International Airport has become the busiest airport in the world.

4. Increased emphasis on health and well-being
Guests today are taking charge of their health; hotels are responding with well-equipped fitness centers, pools and spas.

5. Need for seamless technology
Seamless connectivity across platforms and devices is growing more important. Many hotel groups are offering mobile check-in and digital concierge services

-From operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel owners to reach new levels of profitability.

-Smart energy-management systems can reduce hotel energy costs by up to 20 percent and generate some of the fastest payback periods in the industry (between 12-24 months)

-A single leaky toilet can cost as much as $840 per year. Add to that the cost of water damage that occurs until the leak is detected. By monitoring water lines with smart, low-cost IoT-enabled water meters, hotels can see a return on their water consumption in about four years.

- Not only can guest data be used to help better accommodate guest needs, but in conjunction with occupancy sensors, it can also be used to automate guest interactions throughout their stay, reducing both friction points and labor costs. In this way, smart technology will continue to make it possible for hotels to predict and personalize several guest services based on previous visits and aggregated guest data.

Agilsys POS systems-Agilysys offers a separate POS system for those not wanting to buy into an entire property management system, though its POS offerings do sync with its other applications.

Bepoz's dashboard-With 30 years and 5,000 installations under its belt, Bepoz offers a reliable hotel POS system. Bepoz specializes in point of sale systems across multiple industries such as amusement parks, coffee shops, retirement communities, and more.

eZee BurrP!-POS stationEZee BurrP! is a hotel PMS solution meant for both large and small hotels. But in addition to its property management capabilities, eZee Frontdesk hosts a POS system. Since launching in 2005, this POS option has served 6,000 clients in more than 140 countries.

Hotelogix's-Aside from ranking as one of the top four most popular hotel software solutions, Hotelogix also boasts a POS system that works for a variety of amenities, including restaurants, minibars, travel desks, and spas.

-The e-commerce explosion has impacted the way business is done online for a variety of industries. Enhanced customer service, automated marketing, customer-specific advertising
-Customers shopping online provide brands with a wealth of data: their name, birthday, gender, purchase behaviour, and more,with all this information hotels can offer a personalized service tailored to the customer.
-Virtual and augmented reality is fast becoming a normal part of everyday life, most noticeably in e-commerce.
-another way e-commerce is impacting the hospitality industry is through the normalization of sophisticated tracking and retargeting.

This article underlines the importance of innovation in the hotel industry. This article provides five different examples of what market leaders are doing to make their hotels unique. Some are eco-friendly innovations while others are using technology to make their hotels stand out from the crowd.

-Previously having an equipped gym would have sufficed but now hotels need to be more innovative/cutting edge.
-Many hotels are introducing SMART technologies, apps, and even virtual reality to make a stay at their establishment unique.
-The standard: locations due to open in London, Mexico City, and San Francisco with the plan to go global. The hotel hosts numerous exciting events. One of the most innovative addition is their new One Night app
-One Night app; the app sells fantastic experiences at amazing prices.
-1 hotel: eco-friendly, sustainable materials throughout their décor and architecture.
-The hotel also provides Tesla's for hire, collaborates with artists, and facilitates donation drives with local charities.
-The Hilton launched its Innovation Gallery.
-The Innovation Gallery launched several of Hilton's SMART features. They have unveiled products including noise-making products and real-time translation devices.
-The Holiday INN created an app that allowed guests to view holograms of sporting celebrities in hotel.
-The W, more preciously the Sentosa Cove property in Singapore premiers rooms that feature underwater speakers and private DJ booths. With 240 rooms on offer, there are examples of innovation everywhere you turn in the W Sentosa Cove.

-The hospitality industry is slowly recovering, as the reopening process has slowly begun and authorities started to ease restrictions.
-Hospitality businesses are still expected to make drastic changes on how they operate their business making employees and customer health a priority.

-A study suggested that the reopening of the sit down restaurants will not bring customers back immediately (Gursoy et al., 2020).

-The hospitality market needs more research on how to drive customers back as there still isn't a vaccine available.

-customers are willing to pay more for increased safety precautions


Businesses are struggling to break-even due to high operating costs and are relying on customers returning. Studies indicate that customers will only feel comfortable traveling to a destination with low covid-19 cases, which Miami specifically is at an all time high. Making it even more difficult. Few things help ease the concern most people have such as making hand sanitizer stations visible, taking customers temperature as they walk in and making sure tables are 6 feet apart.