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Contents contributed and discussions participated by obheron

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Why hotel technology must be customer-centric | Hotel Management - 0 views

www.hotelmanagement.net/...ology-must-be-customer-centric technology hospitality hotel business travel mobile solution
shared by obheron on 19 Sep 18 - No Cached
  • “We’ve tried to change the conversation around technology and make it about meeting customer needs. It’s about looking at what the big customer problems are to solve."   
    • obheron
      obheron on 19 Sep 18
       
      Love this. Pretty much emphasises the chicken before the egg phenomenon. Sometimes we implement new technology because it is trendy but is this what our customers are looking for?
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Deciphering ROI from tech investment can be complicated | Hotel Management - 0 views

www.hotelmanagement.net/...-investment-can-be-complicated technology hospitality hotel software solution travel
shared by obheron on 05 Mar 18 - No Cached
  • some tech, such as supporting core processes, is required for operations, but isn't necessarily ROI-based.
    • obheron
      obheron on 19 Sep 18
       
      Interesting perspective. To what extend are new technological add ons just a fad? A must have versus a nice to have? A mover and shaker impacting the bottom line versus just something that is trendy.
  • HVMG invested in technology that pulls all of its operational reporting systems together so that management and ownership can see hotel performance in one place.
    • obheron
      obheron on 19 Sep 18
       
      Is this mostly for small hotels that probably have combined management roles? If a hotel has a Manager for each area, wouldn't we already have all the information needed to inform business decisions?
  • obheron on 19 Sep 18
     
    Very interesting article that makes us question whether specific technological add-ons are must haves versus nice to haves to separate us from our neighbours. It also shows us that we cant often times quantify from an ROI perspective. It begs the question, does technology really set a hotel apart and how.
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