“We’ve tried to change the conversation around technology and make it about meeting customer needs. It’s about looking at what the big customer problems are to solve."
Contents contributed and discussions participated by obheron
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some tech, such as supporting core processes, is required for operations, but isn't necessarily ROI-based.
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HVMG invested in technology that pulls all of its operational reporting systems together so that management and ownership can see hotel performance in one place.
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Very interesting article that makes us question whether specific technological add-ons are must haves versus nice to haves to separate us from our neighbours. It also shows us that we cant often times quantify from an ROI perspective. It begs the question, does technology really set a hotel apart and how.
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