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Contents contributed and discussions participated by hankunli

hankunli

Software Helping to Set Hotel Room Rates Put to the Test During the Pandemic – Skift - 0 views

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    The special situation has put revenue management to a test. Some of the users did not feel significant help, but others have insisted that the software was helpful. Related to the changes to hotels in the pandemic, their competitive set may also change and they should reconsider the prices. To adjust the prices, better use of the software in hand is recommended. It also requires human and software to analyze the signals together. On the vendors' side, they also need to tune up their software. Some of them made their software to concern more on recent data, and some of them made it able to turn down the autopilot of the software to suit different needs. Some hotels keep investing in technology innovation despite the tight budget, even pressed ahead during the worst time. Staffing adjustments and layoffs also made them more preferring to use software and external consultants. But during this special time, smaller properties may succeed more by using new technologies. In sum, despite the huge decrease in revenue, hotels are trying to grab the maximum money they can gain.
hankunli

Meyers Develops Single-Use Paper RFID Hotel Key Card | Hospitality Technology - 2 views

  • Meyers, a brand marketing and high-end commercial printing company, announced that it has created a solution that will help the hotel industry offer contactless check-in and room access.
  • Meyers has developed a paper RFID key card — called the AssureCard — that looks and feels like a plastic key card but is made from renewable paper pulp and may be disposed of after a single use.
  • In addition, Meyers has developed a low-cost key card dispenser that allows the customer to get their own card(s) while maintaining appropriate physical distancing with hotel employees.
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  • Hotels typically reuse key cards for multiple guests, and in today’s environment, this practice has become unacceptable,
  • it can be contaminated with germs and bacteria. Now more than ever, there is a need for safe, sustainable alternatives for hotel check-in and room access.
  • In many cases, paper key cards may be printed at a cost that matches the cost of producing plastic cards, and the design options for custom branding are extensive (e.g., printing with graphics, foils, and glitter) and may include the option of an anti-microbial coating.
  • The single-user key concept provides a fresh card to each guest and prevents germs from getting passed to your guests or your employees,
  • Plus, hotels that use AssureCards can do so with the environment in mind by helping to reduce the plastic that goes into landfills
  • Paper cards are a proven technology and have been used for years as gift, loyalty, and product activation cards.
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    Meyers have created a new way for hotels to avoid physical contact and contamination by using a disposable paper room card. This kind of card also has the advantage of reducing plastic waste and allow hotels to customize their cards. The article also has mentioned that the card can have a layer of anti-microbial coating if needed. Generally, this kind of card is a nice solution to be more eco-friendly and safe.
hankunli

The Top 5 Restaurant Theft Tactics & How to Counter Them | NetSuite - 0 views

  • It’s one thing to report lackluster restaurant sales because of a slow economy or missed marketing opportunities. It’s another entirely to realize the people you’ve hired to work for you have been skimming off the top and stealing from the register.
  • Every year in the restaurant industry, employee theft accounts for $3 to $6 billion of missing income for high-volume restaurants across the country.
  • the first step in reducing or limiting employee theft is identifying what kind of theft is taking place in your restaurant.
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  • The most effective place to start is with your employee onboarding and training practices.
  • When employees first join your company, you have an excellent opportunity to set your expectations around employee theft and make clear that it’s not acceptable behavior.
  • Unfortunately, preventative strategies will only lower employee theft; they won’t eliminate it. That’s where your third and final strategy comes into play: regular reporting and monitoring of your point-of-sale (POS) system and any integratedthird-party systems, like guest loyalty and engagement software.
  • At one point or another, any staff member could give in to the desire to make more money by committing employee theft. That’s why your restaurant leadership team needs to look out for these behaviors and put policies and practices in place that make it as difficult as possible to steal from the restaurant, thereby removing the opportunity from staff members who are tempted.
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    Employee theft is a frequent issue in restaurants nowadays. Ways to deal with this kind of issue include identifying the kinds of theft, identify employee theft prevention strategies, and invest in modern reporting technologies. The first step was to identify the kinds of theft and to know what has actually happened, including voiding cash checks, excessive loyalty card use, bogus dine-and-dash, etc. Next is to identify prevention strategies like telling employees in advance that theft is not acceptable. Finally, business owners need an advanced reporting system that can generate reports routinely and identify the possible employee thefts.
hankunli

The Technology That Can Make Events Possible in a Pandemic - 0 views

  • The future is surely small outside of virtual events. While smaller events have a more substantial chance of happening, how soon may depend on a number of technologies that will directly impact the event feasibility.
  • Devising the safety logistics for groups of 50 to 100 people should be the immediate goal.
  • Digital tracking has been demonstrated to be one of the most effective ways
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  • The one biotechnology we should all keep an eye on is the development of a vaccine.
  • everybody seems to be in agreement that a vaccine is the only definite way out of the crisis.
  • These purifiers, the press release reads, use a combination of technologies such as UVC lamps to deliver a virus free environment.
  • Technology that provides the ability to scan attendees upon entering the venue will become the norm at airports and event venues.
  • Event professionals will either need to select venues offering thermal scanning or bring their own provider on site. This could even become an opportunity for functional sponsorship as scanners become the norm going forward.
  • Technology offering digital signage is already present at venues and can be implemented via dedicated apps.
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    During a pandemic when access to on-site events are limited, this article on Skift offered possible solutions to larger gatherings and events. Technologies like tracking will be useful, as well as medical solutions. Using purifiers, doing thermal scanning and digital signage on-site are also possible ways for events. To avoid contact in an event, using apps is also a good solution to deliver the necessary information. Clever, informed, and creative event professionals will be able to leverage current technology to deal with the changes and make events happen.
hankunli

What Is a Point of Sale? | Beginner's Guide To POS Systems - 1 views

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    This article is a guide for business beginners to choose a POS. It firstly explains the basic definitions of a POS system and made explanations for its usage. A top-tier point of sale system can do everything from inventory management to providing detailed reports and analytics. It can even help with online sales with eCommerce integrations - and many come with built-in card processor services as well. Different kinds of POS includes cloud-based ones and locally-installed ones. Also, there are POS that are compatible with Android. iOS, or both. POS can sync with many hardware such as scale, card reader, and code scanner. This article also explains on how to select a POS system. It finally encouraged the readers to get a POS for their own businesses.
hankunli

Why Hospitality Leaders Should Reevaluate Their Information Security Policies to Regain... - 0 views

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    The security of data in the hospitality industry is now more and more important. Although some hotel owners may not keeping it in mind as an important issue, a large percentage of hotel guests feel concerned about it. This discrepancy should be a wake-up call for hoteliers. Organizations can do three things to minimize risk: update security policies, train employees better, and regaining customer trust. Current statistics provided evidence that these three aspects are all important and can be improved.
hankunli

What's Behind Alibaba's $486 Million Investment in Hotel Tech Giant Shiji - Skift - 0 views

  • Shiji, a Beijing-based maker of software for hotels, retailers, and food service providers, is much better at raising funding than it is at explaining to Western vendors and media its global strategy.
  • E-commerce giant Alibaba is investing $486 million in Shiji, a Beijing-based maker of software for hotels, retailers, and food service providers.
  • Within China, Shiji has the largest share of the market for property management software, which helps hotels run their operations, and central reservation system tools, which enable hotels to distribute their rates.
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  • InterContinental Hotels Group, Kempinski, and Shangri-La hotels in China use its software tools, to give a few example. So do Starbucks and Swarovski as retailers
  • Within China, the big online travel players Ctrip and Qunar provide competition with their own self-developed or acquired solutions for the hotel supply base.
  • Looking beyond China, Shiji has lately been expanding into Western Europe and North America, particularly on the hotel technology front.
  • When Goldman Sachs analysts researched Shiji a few years ago, they said it was dominant in providing IT systems to high-end hotels in China, and had a greater than 30 percent market share. That share has likely grown.
  • A key growth area then and now is helping hotels and restaurant integrate their payment systems with Shiji’s back-end IT infrastructure through Shiji’s own or through third-party payment hardware and software.
  • Another gap is its ability to copy the Oracle Hospitality playbook and attempt to cross-sell more of its services to hotel food-and-beverage divisions.
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    Alibaba is a well-known e-commerce company and the largest stockholder of Shiji. It added investment in this dominating PMS software company in China. Shiji is not only expanding its PMS software business in China, but also seeking chances to expand their business to Europe and America. It has the goal of being a well-known company worldwide and has a long way to go according to some business analysts.
hankunli

Hotel Accounting Software: Why Do Hotels Need Specialized Vendors Like M3? - 0 views

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    M3 is a useful hotel accounting software that can be used on mobile devices, according to the illustrations. As mentioned in this article, accounting software can do things that generic providers can't, like delivering actionable business intelligence. For M3, it also gains the property managers more benchmarking insight and turned a management company's IT department into a profit center that offers service. Furthermore, by replacing the IT department with two employees and a cloud-based accounting system, it saved a large sum for a management company.
hankunli

Recommended POS System Providers - 0 views

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    According to this article, most restauranteurs and retailers are POS users. It is a combination of hardware and software tools that allow merchants to accept transactions and streamline essential, day-to-day business operations. Of course, advanced POS has more complicated functions other than cash register. This article recommends some of the POS systems. Among them are Shopkeep and TouchBistro. It also analyzed the different kinds of POS and the benefits of having one in a business. Furthermore, it made discussions in having a POS in different kinds of businesses.
hankunli

Oracle Hospitality Takes Hotel and Vendor Gripes Seriously At Last - Skift - 0 views

  • Hotels, especially higher-end hotels with the most ambition, have delivered trenchant criticism of Oracle Hospitality for several years.
  • The tech brand’s flagship product is the property management system, or PMS, which stores a golden record on guest and room inventory data. Oracle’s various property management systems — including Opera, its best-known one — run at close to 40,000 properties.
  • Vukovic rattled off problems, such as expensive licensing fees, expensive integration costs, expensive onboarding of partners, and no phone number for customer support when there’s an integration hiccup.
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  • Hotel tech stacks often can only be as sophisticated as their weakest link, or lowest common denominator, according to the Skift Research report The Hotel Property Management Systems Landscape 2020.
  • To be fair, Oracle inherited many problems when it acquired Micros in 2014.
  • In the past year, Vukovic and other Oracle executives, including new top boss Alex Alt, have been telling hoteliers that they’re listening. They said their teams have been working actively to patch problems and rejigger processes.
  • Oracle Hospitality is aiming to provide the tools to make it easier for developers to connect to its platform without the company’s help. It’s aiming to let hotels activate approved third-party tools without having to engage Oracle. It will give third-party vendors access to a customer support phone line they never had before.
  • Oracle Hospitality’s goal is that, if you, as a hotelier, have a booking engine you’ve built, or co-built with a digital agency, or that you’ve bought off-the-shelf from a vendor, you can easily plug that engine into your property management system’s various data feeds for speedy, real-time connectivity.
  • Much of the conference focused on cloud-based systems, which represent a single-digit percentage of the company’s hotel install base.
  • Some customers have properties and operations in places that don’t yet have pervasive wireless internet, whether because they are on islands, on cruise ships, or in emerging countries, and thus can’t use cloud-based systems. Calin pledged Oracle would maintain service for its premise-based systems.
  • It has made some bets on the cloud. But when customers switch to cloud services, many haven’t been loyal to Oracle and have opted instead for solutions from cloud-first providers.
hankunli

Atlanta: An Airport Case Study in Trying to Manage Plastic Waste – Skift - 2 views

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    Summary: It is clear that airlines and airports are responsible for plastic waste. The case is in Hartsfield-Jackson Atlanta International Airport, which is one of the busiest airports in the world. The airport has planned to reduce plastic waste to a minimum in recent years. Airlines have taken part in eliminating plastic waste and cooperate with the airports. The airport itself also has done something useful like creating the airport's own recycling and composting facility and viewing plastic waste as resources. Besides, the article also mentioned that cocessionaries and consumers also have responsibility in helping reduce plastic waste in the airport. For concessionaries in Atlanta Airport, they are required to use compostable serviceware. For consumers, they are educated by the airport in reducing waste.
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