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Home/ Hospitality Technology/ Contents contributed and discussions participated by Carl Miller

Contents contributed and discussions participated by Carl Miller

Carl Miller

Mobile App vs Mobile Web: An Event Organizer's Guide - 0 views

  • It may be tempting to just build an app, but is an app really what you need?
  • By far the most familiar way for people to engage with content on their smartphones is through an app.
  • Many of the hits to your existing event website may already be coming from mobile devices, and delegates are far more likely to search for information about your event through their smartphone’s Internet browser as their first port of call, rather than looking to their app store.
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  • “Why do you want to offer a mobile access point to your event in the first place? What do you want to let your delegates do?”
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    This article gives pros and cons of mobile apps compared to mobile websites for event planners. Of course each have their positives and negatives. I think the decision of going mobile app or website depends on the people who are attending your event. If it's more of an older business crowd, I think a mobile website would be most appropriate. You can email the web address to all attendees and then they can click into it straight from the email on their smartphone. This can work with any phone that supports a web browser so you don't have to worry about developing an app for iPhones, Androids, and Blackberries. If the attendees are younger and more tech savvy, an app is probably the way to go since that can incorporate parts of their phone like the camera. Younger people are more apt to take pictures and post them to twitter or facebook. With the app they could do that right in the app and connect to more of their peers that way. Younger attendees are more likely to go through the trouble of downloading the app and using all of its features whereas older, more business oriented attendees are more likely to appreciate the ease of use of just clicking on a web link. At any rate it's an interesting choice to make if you are unable to afford both options. 
Carl Miller

Overhead Bin - No boys allowed: More hotels offering women-only floors - 0 views

  • it provides a sense of security
  • “Rooms on the Orchid Floor are often sold-out,” said Jackson, “and now the hotel is considering adding an additional women-only floor.”
  • Harris-Hill said she initially chose the women-only floor, which has a $30 surcharge, because she was new to the area and felt more secure.
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    This article discusses a new trend in hotels - women-only floors. Some hotels are starting to dedicate entire floors for women. I think this is an interesting concept. I would have thought this would only exist in places like hostels where there may be public bathrooms. However, this seems to be a growing trend in hotels that cater to business travelers. The floors are accessible only with the room cards and they are only given to women.  The article mentions a couple of times, that it makes women feel more secure but it didn't really explain why. One woman said she was new to the area and that's why it made he feel more secure. Seeing as how I am a man, I don't really see how being on a same sex floor of a hotel room could make you feel safer. Ladies could you help me out with this?
Carl Miller

6 Ways to Avoid a Project Failure | Top Stories | | Hospitality Magazine (HT) - 1 views

  • the reasons that projects fail are the same today as they were ten years ago
  • One way to avoid the system implementation mistakes of the past is to adopt a modern view of project assurance methodology.
  • Many organizations will set overly optimistic go-live dates in spite of the realities and limitations of the actual project. For example, the design phase extends ... but the time line doesn’t.
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    This article is a must read for any company looking at a new software implementation. At my last job I was part of the implementation team and we had to set up, test, and install our new software system. We had an implementation team in place but we didn't have a great plan in place before we started and it showed. We were all rarely on the same page and we each had our task list and did it without really communicating with one another. I ended up leaving the company before we were done but I know the actual "go live" date ended up being about four months later than the original target date.  If we had had more of a plan in place at the start I'm sure the implementation would have gone more smoothly. From personal experience, I can attest to the validity of this article. Researching and mapping out a plan is as important as researching and choosing the best software for your company.  
Carl Miller

Biometric Technology Provides Savings And Security For Restaurants - QSR magazine - 0 views

  • “Biometrics provides an easy way for a server or a manager to be able to establish to the POS system their identity. It tells the system ‘I’m really here right now,’”
  • The most popular biometric devices used by restaurants arefingerprint and hand geometry readers.
  • “Imagine the savings if every employee is clocking in five or 10 minutes early every day
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  • “With the fingerprint sensors, it’s impossible for someone to log in as someone else,”
  • With biometrics, you’re able to ensure that the supervisors and managers are always involved in discounts and refunds.”
  • “We explain to employees that this is going to help them always get credit for every transaction they do,”
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    This article focuses on the cost savings a biometric fingerprint scanning POS can have on a restaurant. It eliminates employees from clocking in early and holds everyone accountable for what they do. It makes life easier for management since they can look at all the transaction data and know exactly who to talk to if something doesn't add up.  I think this is pretty cool software. It was less expensive than I would have guessed. The article said the average price for one of these systems is about $2,000. Depending on the restaurant, that can be a small or large amount but I think in the long run that is a small price to pay from a management point of view. 
Carl Miller

Meeting the Expectations of Last-Minute Mobile Bookers. - Wednesday, 25th January 2012 ... - 0 views

  • “Travellers are increasingly demanding the ability to access and do anything, anywhere from any device. Their push of travel purchases towards the moment of necessity, coupled with their growing spontaneity, has created a new segment of mobile consumers
  • HotelTonight’s research shows that these last-minute mobile bookers, if not for Impulse Rates and the convenience of mobile apps, would have stayed with a friend or at home instead of a hotel.
  • Travellers no longer plan the details of their trip in advance, and instead rely on instant advice,
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  • We obsess over user feedback via user emails and phone calls, app store reviews and social media.
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    This article describes how a new company, HotelTonight, is attacking the market of spontaneous travelers. The company made an app for iPhone an Android users that sends "Impulse Rates" to users who have the app. Impulse Rates are heavily discounted rates on hotel rooms offered by hotels through HotelTonight for rooms that have been unsold that day. If users like the offer, they can book the room through the app in eight seconds with only three clicks.  There is also a little interview with HotelTonight CEO, Sam Shank in which he answers questions about how the company runs.  I think this is a great idea for company. It helps everyone involved - hotels increase revenue by selling rooms that otherwise would have been empty, consumers get great deals on rooms, and HotelTonight profits off of a nominal fee for processing the transactions. This is similar to the Ding! app from Southwest airlines but designed solely for mobile devices. 
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    Here is a link to the company's website. I don't have the app but it looks like it would be pretty easy to use. http://www.hoteltonight.com/
Carl Miller

Rainwater Harvesting Mandatory in Karnataka State, including Hotels | India Climate Sol... - 1 views

  • It's good to hear that Karnataka has made RWH mandatory in the state, but what's more interesting is that hotels have been made responsible for their waste water management as well. At last when the spectre of no fresh water looms high in Karnataka, the government has placed policies in place which will force the hands of the wasters.
  • It's good to hear that Karnataka has made RWH mandatory in the state, but what's more interesting is that hotels have been made responsible for their waste water management as well
  • I saw the huge difference in using waste water and fresh water in The Serai's coffee estates.
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    This article briefly summarizes how the The Serai resort in the coffee country of the Indian state Karnataka has been harvesting rain water to use for watering their gardens. This article doesn't go into too much detail itself but I did some other research and found that this region of India only gets 8% of their annual rainfall in the months of January-May. This really puts a strain on the region and being able to harvest and store rainwater from the wet season helps especially with superfluous water usage like watering and maintaining hotel gardens. The state made it mandatory to reduce water waste and The Serai has created a surplus. (http://www.karnataka.com/profile/rainfall.html) The Serai resort also uses other green techniques like using waste wood to make furniture for the resort. (http://theserai.in/en/responsible-citizenry.html) I think it's great that the government there has made laws requiring the saving and re-using of rain water. It is especially important for them due to the drastic differences of the dry and rainy seasons but this could be applied almost anywhere. Part of the draw of some hotels is their scenery and gardens but watering these can get expensive and become a waste, especially if there are people in the area who go without a reliable source of drinking water. I think policies like this should be instituted everywhere. I have to give the Serai resort a lot of credit too. Yes, they were forced to start capturing and storing rain water but it seems like they have taken their green initiatives a step further and do more than the bare minimum.
Carl Miller

KABA Delivers on Hyatt's Commitment to Guest Safety and Convenience | hospitalityupgrad... - 0 views

  • Only keycard holders may be admitted to guestroom floors for heightened security.  KABA’s Saflok electronic lock system and keycards interface with Schindler Elevator Corporation’s PORT Technology.
  • “The technology personalizes the guest’s stay by generating automatic elevator calls,”
  • “The system also enables greater security.  It ensures that only keycard holders may access the guestroom floors during defined hours of operation.”
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    This article describes how a Hyatt hotel in New Orleans has increased hotel and guest security while making it easier for guests to get where they need to go. The increased security is vital for this hotel as it provides meeting and event space to guests. A lot of people make business deals in the hotel and it's important to them to know there are no unwanted attendees at their meetings and events. This is great for guests as they only need to know what their hotel/conference room number is. The hotel basically leads them directly where they need to go. This saves hotel personnel time they might have to spend giving people directions to their room. This hotel is very large so helping guests get where they need to go saves lots of time and frustration. This can also be a great cost saving move for the hotel. They may be able to eliminate some security personnel knowing the RFID cards and elevator security system will do some of the work for them. A surveillance staff is still needed but they should already have those positions on staff anyway. They could perhaps also see some energy savings as the Schindler system should be calling the most efficient elevator car. One thing I'm wondering about that is not addressed in the article is the security of the stairwells. They surely have to have stairwells for emergency situations. Can someone go into the stairwell from their floor and access other floors?
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