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Contents contributed and discussions participated by cdamo003

cdamo003

Data Security in Hospitality: Risks and Best Practices - 0 views

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    Data security is a major issue in the hospitality industry. A lot of personal information is stored on the computers specifically credit card information of the guests staying at the hotel. It is the responsibility of the hotel to ensure that the data is protected. High turnover rate in the industry can make this an even bigger challenge. Ensuring that your staff is properly trained to ensure the highest level of security is maintained is highly important.
cdamo003

Why hotels need to focus on sustainable technology | Hotel Management - 0 views

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    It is becoming more common for hotels to become more sustainable and green in there business practices. Guests are finding these practices to be expected more often that none. Hotels are now becoming more efficient on there sustainability efforts by utilizing technology in order to reduce costs as well.
cdamo003

Biometric Technologies as the Future of Hospitality - Intellectsoft Blog - 0 views

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    This article discusses how biometrics is reshaping the hotel experience. From check in from the way we make purchases and enter different areas of the hotel. This feature is also able to enhance security and take away the old issue of lost keys. Many hotels are already implementing this feature and this is a great way to increase security measures.
cdamo003

How to use Artificial Intelligence in the Hospitality Industry - 3 views

  • Artificial intelligence, or AI, refers to the performance of seemingly intelligent behaviours by computers or machines.
  • Essentially, AI refers to computers or machines carrying out tasks that were traditionally thought to require cognitive function to carry out. It is associated with concepts like automation and big data.
  • Artificial intelligence is playing an increasingly important role in hospitality management, primarily because of its ability to carry out traditionally human functions at any time of the day.
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  • AI chatbots have been utilised on social media platforms, allowing customers to ask questions and get almost instantaneous responses, 24 hours a day, seven days a week.
  • Another wayin which AI is being utilised within the hotel industry away from pure customer service is in data analysis. In this capacity, the technology can be used to quickly sort through large amounts of data and draw important conclusions about customers, or potential customers.
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    This article goes over different ways artificial intelligence is able to be used within the hospitality industry. Some examples used in this article are the virtual customer service representative known as Connie by Hilton Hotels as well as chatter box messaging. These are just some of the ways of many AI is being used throughout the industry.
cdamo003

What is a Global Distribution System (GDS)? 2022 Guide for Hotels - 3 views

  • No one GDS can be called the “best” travel service provider, since they all provide similar functionality and have their own unique differences.
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    A GDS or Global distribution system can come in handy for many different purposes. Some of these companies such as Expedia and Travelocity are know ones in the United States. It is important to weight pros and cons when deciding who to book with when choosing a hotel or an airlines especially since there are so many options. Depending on how you book especially when bundling with a GDS you could get a great deal.
cdamo003

Taking Control of Telecom to Improve Guest Engagement & Experiences | Hospitality Techn... - 0 views

  • The Be Your Own Carrier Model allows businesses to take control of their telecom by letting them deploy the specific services they want to offer to their customers. Whereas the Bring Your Own Carrier model lets IT leaders choose the carrier they want to power their communications platforms.
  • In addition, BYOC models can help them build a loyal base of customers and generate positive reviews.
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    The (BYOC) or Bring your own carrier telecom option talked about in this article that a lot of hotels are adapting seems to be a great way to bring additional customer service to your guests. This allows the hotel to customize technology to what the guest likes and needs.
cdamo003

Disruptive Innovation: Are we There Yet? - 2 views

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    The article discusses how technology can potentially disrupt the market in positive ways. The article also uses examples of what would not be considered market disruption and used Uber as an example of this. IF we were to however have self driving cars this would be a significant market disruption.
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