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Contents contributed and discussions participated by jennifer amador

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New Restrictions Quickly Added for Air Passengers - NYTimes.com - 0 views

www.nytimes.com/...27security.html airlines travelers safety
shared by jennifer amador on 05 Aug 12 - Cached
  • new restrictions on travelers that could lengthen lines at airports and limit the ability of international passengers to move about an airplane.
  • But several airlines released detailed information about the restrictions, saying that passengers on international flights coming to the United States will apparently have to remain in their seats for the last hour of a flight without any personal items on their laps.
  • Overseas passengers will be restricted to only one carry-on item, and domestic passengers will probably face longer security lines.
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  • Travel has declined about 20 percent since 2008 because of the economy, and airlines have been dealing with numerous delays in the past week because of snowstorms on the East Coast and in the Midwest.
  • T.S.A. had ordered new measures for flights departing from foreign locations to the United States, including mandatory screening of all passengers at airport gates during the boarding process. All carry-on items would be screened at security checkpoints and again at boarding, the airline said. It urged passengers to leave extra time for screening and boarding.
  • The new restrictions began to be instituted Saturday on flights from Canada and Europe to the United States. Air Canada said it was waiving fees for the first checked bag, and it told passengers to be prepared for delays, cancellations and missed connections because of the new limits.
  • jennifer amador on 05 Aug 12
     
    After September 2011 alot of changes have occured in airline and airports throughout the world. TSA has purchased, trained, and introduced innovative machinery that can easily detect authorized items inside luggages. The US governement have spend alot of money also to simply protect the nation from terrorists and any form on violence especially in the hospitality and tourism industry. Alot of th airlines have changed the way they used to operate before the attacks; for instance food is no longer served on airplanes, and more fees are charged for luggages and definitely more screening in airport terminals. The introduction of air marshalls and new machinery have definitely changed the perspective of traveling nowadays, travelers have to wait longer to be screened and to even get out of the plane after the plane have landed at its destination. On a positive note, everything that have changed is for our own safety as citizen of the US and i personally believe moew things should be implemented if it can only improve the way we are being protected.
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Wi-Fi fees drag hotel satisfaction down - CNN.com - 0 views

www.cnn.com/...index.html hotel internet fees
shared by jennifer amador on 30 Jul 12 - No Cached
  • One item in particular -- Internet costs and fees -- is pressing some guests' buttons, churning up "resentment, frustration and anger," says Stuart Greif, a J.D. Power vice president
  • "At the luxury level, where they're paying for a lot more, there's a feeling you should be giving more freebies, like Internet Wi-Fi, which many lower priced hotels offer for free."
  • Fifty-five percent of hotel guests use the Internet during their hotel stay, the study says, up from 20% in 2006. Of those, 87% connect by Wi-Fi. Eleven percent of guests who use the Internet said they paid an additional fee to connect.
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  • Industry experts see increased use of a tiered system of Web access, perhaps offering basic Internet free and then charging for higher data access for things like watching video or playing online games.
  • Customer satisfaction with guest rooms in the survey has dropped within a point of its lowest level in the past seven years.
  • A new part of the annual survey examines opinions of hotel staff. Fifty-six percent of respondents said they had a high opinion of hotel staff, 34% said average and 10% said their opinion was low. Experts suggested that hotels were slow to respond to rising consumer expectations as the nation's economy improves.
  • jennifer amador on 30 Jul 12
     
    This article goes about discussing the issues around full service hotels and fees for WiFi internet connection. Travel Professionals do have changes throughout the years in the hotel and tourism industry, but some are really serious that is affecting the rating of customer satisfaction in hotels. According to experts, they do present a theory that something must be done in order to increase revenue and also hotel's ratings; no all hotel managements agree with such theory. Therefore, they are still pushing for continuing the fees and strive for customer satisfaction all at the same time. In essence, the hotel industry is constantly adapting to new and more changes everyday, as technology also changes and have new innovations.
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e-marketing,conference,e-tourism - {Travel Daily News} - 0 views

www.traveldailynews.com/...The-art-of-Marketing-E-Tourism e-marketing hospitality
shared by jennifer amador on 23 Jul 12 - No Cached
  • will engage e-marketing experts from all over the world to share their knowledge and experience about e-marketing techniques, such as SEO - Search Engine Optimization, SEM - Search Engine Marketing, online PR, social networks marketing, and online ad campaigns.
  • -marketing plans contain a variety of policies for short- and long-term demand of the site, which ensures more repeat visitors thereby ensuring an increase in sales. These special techniques are known as “E-Marketing Arts.”
  • jennifer amador on 23 Jul 12
     
    E-marketing is pretty much an enhancer to revenue management, sustainability in tourism specially in development companies. Nonetheless, e- marketing also encourages individuals to do their booking for hotels and flights via the internet and trains bookers to learn about the search engines when booking flights. In essence, e- marketing encourages to learn about different types of search engines that are available to individuals for traveling and it benefits the different advertising companies as well as the travelers.
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American Airlines sues online travel giant Orbitz - USATODAY.com - 0 views

travel.usatoday.com/...1 Global Distribution Systems American Airlines
shared by jennifer amador on 16 Jul 12 - No Cached
  • American sees its direct booking system as a way to lower its costs and give fliers more information about the particular services it offers for an extra fee, such as priority boarding.
  • American’s push for travel agents to start using its direct link to find its fares and flights rather than the centralized systems that currently pool most airlines’ price information has set off a series of clashes.
  • In December, American pulled its flights off Orbitz because it would not make the switch. Travelport, which also has a majority stake in Orbitz, sued American. And Expedia, the biggest online travel company in the world, stopped showing American’s flights on its system, but it has recently resumed displaying them after reaching an agreement with the airline earlier this month.
  • jennifer amador on 16 Jul 12
     
    This article discusses a war between American Airlines and Orbits, and how they cannot come into an agreement in regards to using the GDS. American Airlines is mainly the provider for most of the fares and traveling but orbitz is there other marketing strategy that is used to sale the tickets online. Nonetheless, American wants and pushes for travel agents to use their direct system to book flights rather then using Orbitz or another chain of coming to book travelers flights. America does offer a variety of prices depending on different categories, as well as frequent flyers miles/points if they book with American website and sources. In essence, American Airlines still wants to have control of their flights and prices as they are the main sources from the beginning of time.
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Tech Companies Leave Phone Calls Behind - NYTimes.com - 1 views

www.nytimes.com/...-leave-phone-calls-behind.html
shared by jennifer amador on 08 Jul 12 - No Cached
  • Quora is not the only social technology company that presents an antisocial attitude to callers
  • LinkedIn’s voice mail lists an alternate customer service number. Dial it, and the caller is trapped in a telephonic version of the movie “Groundhog Day,” forced to work through the original phone tree again and again until the lesson is clear: stop calling.
  • On the other end of the line, however, some people may not know how to Google, or do not want to use Twitter. These users may be older, or less technically adept, and they are finding the method of communication they have relied on for a lifetime shifting under their feet. It does not make sense, they say, that a company with products used by millions every day cannot pick up the phone.
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  • Ms. Smith said she believed that large Internet companies might someday return to phones to set themselves apart from competitors. “The ability to call up and get a real human being — the companies who can do that and go back to basics are really the ones that will be winning out and humanizing their brand,” she said.
  • jennifer amador on 08 Jul 12
     
    This article discuss the fact that many online networking companies do not have a customer service phone number, and if they do they never answer their calls. Its pretty much impressive how large and well known companies such as Google,, Twitter, Lindin, as well as other are not targeting their customer service department to return back call or at least answer them. Nevertheless, emails are also another mean of communications among clients and companies but yet that is not improving at all. The message to all online search engines and networking companies is to please reply or response to their loyal clients.
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Modern Independent Hotel Websites Drive Results... and Awards - 0 views

www.hospitalitynet.org/...4056695.html hospitality website sites models
shared by jennifer amador on 02 Jul 12 - No Cached
  • VIZERGY, a leader in hotel Internet marketing, recently won two Interactive Media Awards (IMA) for website designs, including the highest honor of Best in Class.
  • The awards are a testament to the company's evolving and leading website design principles that factor into all of their clients' websites.
  • VIZERGY's design team adheres to the latest industry design and usability standards, as well as best practices determined by the team's years of award-winning experience. Along with professional images and search engine optimized copy, VIZERGY's client websites include bold calls to action, prominent booking engines, social media integration, layered imagery, shadows and more.
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  • "Our design team is constantly researching and implementing the latest website design and standards. More awards are a testament to their diligence," says Philip Faircloth, VIZERGY's Director of Operations
  • jennifer amador on 02 Jul 12
     
    This article is recognizing the performance of a great innovative website model developer Vizergy's; which captures the wonderful images and writings and place them into corporate websites. VIZERGY's is being acknowledge for being the leader in hotel internet marketing and interactive media awards. Nevertheless, VIZERGY received one of the highest acheivements for excellence in website design and development; I personally believe that companies should recognize such accomplishment and let it be know to the hospitality industry that it is very important to dedicate time and perhaps money into website development. A website not only represents the company as a whole but it can be seen worldwide over the internet and therefore should be up to standards and complice with all hospitality industry marketing related.
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Governments asking Google to remove more content - Yahoo! News - 0 views

news.yahoo.com/GNhdAMEcHQDc2VjdGlvbnM-;_ylv=3
shared by jennifer amador on 19 Jun 12 - No Cached
  • U.S. authorities are leading the charge as governments around the world pepper Google with more demands to remove online content and turn over information about people using its Internet search engine, YouTube video site and other services.
  • Many of the requests are legitimate attempts to enforce laws governing hot-button issues ranging from personal privacy to hate speech.
  • It's alarming not only because free expression is at risk, but because some of these requests come from countries you might not suspect — Western democracies not typically associated with censorship," Dorothy Chou, Google's senior policy analyst, wrote in a Sunday blog post.
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  • The U.S. requests included 117 court orders, including one that instructed Google to remove 218 search results linking to websites containing content alleged to be defamatory. Google said it censored about 25 percent of the search results covered in that court order.
  • Other governments frequently reaching out to Google included Germany (103 content-removal requests, down 18 percent from the previous six-month period), and India (101 requests, a 49 percent increase).
  • The U.S. government filed 6,321 requests with Google for user data during the final six months of the year. That was far more than any other country, according to Google, and a 6 percent increase from the previous six months. Google complied with 93 percent of the U.S. requests for user data, encompassing more than 12,200 accounts.
  • jennifer amador on 19 Jun 12
     
    According to this article it states that the US governement has send varies request to Google corporation to eliminate or bank certain searches on their website. The reason behind this is simply politics and security towards the US government and protection over the political views and 2012 US elections. Therefore, it shows how important Google is and has expand worldwide; everyone uses google as there top search engine versus other ones.
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Spreading the netiquette gospel at work - CNN - 0 views

articles.cnn.com/...1_e-mails-netiquette-ring-tone Netiquette internet communication
shared by jennifer amador on 10 Jun 12 - No Cached
  • Spreading the netiquette gospel at work
  • Your co-workers, of course, are another story. And their lack of netiquette skills isn't just an annoying but innocuous reflection of their poor upbringing; it can actually hurt the entire company.
  • But consider that whoever has no problem speaking to you that way likely sends inappropriate missives to the outside world: clients, partners, prospective customers and so on. Anyone with a corporate e-mail address is a company ambassador with every note he or she sends.
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  • You know how when you're pitching an idea in a meeting and a higher-up's BlackBerry buzzes on the table and he leans in to read it and you're mortified and start stuttering and everyone becomes engrossed in watching him leisurely reach for the silence button?
  • About two-thirds of employees say PDAs are a distraction in meetings, according to a Lexis-Nexis survey. What's more, research from Washington University in St. Louis found that a ring tone blaring midclass hampered students' recall of the material covered by about 25 percent.
  • jennifer amador on 10 Jun 12
     
    Netiquette is very important in today's industry as it can only improve and enhance our way of communicating and networking. Also, everything is pretty much done by conference calls, audio visuals and over the internet by exchanging emails and web links. I personally believe that Netiquette should only be improve on because that is where the world of today is looking forward to and addressing too.
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PSAV Bringing Power to Presentations at The Westin Harbour Castle Hotel Toronto - 0 views

www.hospitalitynet.org/...4056210.html PSAV hospitality industry
shared by jennifer amador on 10 Jun 12 - No Cached
  • PSAV Bringing Power to Presentations at The Westin Harbour Castle Hotel Toronto
  • Toronto -- For The Westin Harbour Castle Hotel in Toronto, an event-technology partner is a team to rely on for audiovisual, maximizing event messaging and even to support each group's power requirements. This CAA/AAA Four Diamond hotel has found its event technology partner in PSAV® Presentation Services.
  • First and foremost, Ashton said PSAV's ability to quickly react to last minute requirements from event planners and guests is a key
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  • reason why having an onsite team is so valuable to The Westin Harbour Castle.
  • Being an onsite event technology partner that also handles power distributor means being able to respond to power-management needs for events, meeting rooms and tradeshows with ease," Coleman said. "As the on-site technology authority, PSAV is able to ensure that the Westin is prepared for a wide range of client needs, while freeing up the property's engineering staff. We monitor the power consumption of each group to help the hotel bill its customers for only the power they actually use. This leads to greater customer satisfaction, loyalty and repeat business for both PSAV and the facility.
  • Another way that PSAV is providing partner value to The Westin Harbour Castle is during the site inspection process. Remaining present whenever prospects come to tour the hotel and discuss their event needs is helping to "close the deal," Ashton said.
  • jennifer amador on 10 Jun 12
     
    This articles goes about descriping about how great and productive PSAV audio visual company is; and how it benefits for both hoteliers and guests "site inspectors". Nevertheless, Hotels such as The Westin has carry on a responsibility for its guests and future guests in providing the best quality as far as visuals and audio sounds is concern. Furthermore, PSAV has been producing large amount of revenue as well as new customers especially in the hospitality industry; as it is one of the most greatest and rapid growing industry in the United States Nations.
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Hotel Technology Next Generation Releases Interface Specifications - 0 views

www.hospitalitynet.org/...4056129.html hotel technology
shared by jennifer amador on 28 May 12 - No Cached
  • Hospitality technology buyers and providers will benefit from one of the largest sets of new and improved standards ever incorporated into a single release cycle by Hotel Technology Next Generation (HTNG).
  • The new standards enhance the sharing of customer profile data across hotel systems; they enable improved delivery
  • of guest folio data to systems that need it; and they provide a hosted payment scheme for hotel websites and central reservation systems (CRSs) that can potentially remove those systems from the scope of onerous PCI security standards.
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  • This allows IT organizations and vendors to focus their limited resources on capabilities that drive competitive advantage, rather than on basic functionality."
  • This new specification will allow hotels to share data from guest folios to a range of hotel and third-party systems that can use the data for other applications.
  • Hosted payment capture systems provide a means to collect sensitive payment information from a customer on a secure, hosted system, typically hosted by a payment gateway or other third party.
  • This approach can minimize the burden of PCI compliance for booking websites and for other hotel systems (such as central reservation systems).
  • By mid-June, HTNG"s certification program will be ready to support product certification for the new specifications. HTNG-certified products provide buyers with the best possible assurance of adherence to relevant standards.
  • These specifications will reduce the effort needed to connect any PMS and POS system, while enabling them to cooperate more closely to meet the needs of guests, staff, and hotel owners. Standards will allow a POS system to look up guest information from the PMS and post charges to guest folios, even while the PMS is offline or unreachable.
  • jennifer amador on 28 May 12
     
    Hotel's next new generation will incorporate innovative standards, in which hotels can communicate or share guest's data via a new system. Their main goal is to create a standardized system that will make it easier for not only guests but also hoteliers; they can retrieve information that will only benefit both parties when searching for personal information and profile history. The specific versions of this new system will include Customer Profile Specification, Folio Detail Exchange Specification, Hosted Payment Capture Systems Specification, and finally Product Distributions. Nevertheless, there are different components that need to be looked into before bringing this system live; particular being careful with sharing of personal credit card information of guests and fraud alert system should also be incorporated with these versions.
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ITG NETWORKS : Visitor-Based Network and Phone System Solutions for the Hospitality Ind... - 0 views

www.itgnetworks.com/eases_detail_7c4a032f.asp.html hospitality
shared by jennifer amador on 20 May 12 - No Cached
  • jennifer amador on 20 May 12
     
    ITG Networks provides multi-product technology solution at the new Residence Inn by Marriott on Pittsburgh's North Shore. Wexford, PA April 15, 2010 - Kratsa Properties awarded ITG Networks a multiple product contract to install and support Kratsa's technology solution for the new Residence Inn by Marriott, a 148,500 square foot, extended stay hotel offers luxury suites on Pittsburgh's North Shore, within walking distance to Heinz Field, PNC Park and a variety of bars and restaurants. Adjacent to PNC Park's home plate entrance, on the corner of West General Robinson Street and Mazeroski Way, this 10-story hotel will provide an array of the latest digital amenities. When the hotel opened its doors on April 5th guests had mobility with a business-class, wireless, high-speed Internet access (HSIA) solution throughout the property. This solution provides secure, plug n' play access. Wireless is available throughout 180 suite-style rooms and all common areas. Wired Ethernet is also available in all guest rooms. Each desk is equipped with a convenient pull-through desk hub and 10' Ethernet cable. For added convenience, the hotel lobby offers a large social laptop table with twelve built-in Ethernet and power outlets. With a complete understanding of the Marriott requirements ITG was able to engineer the overall network to use common networking gear for both Voice and Data. Kratsa Properties now has a system that will both cost less to operate and offer the features and functionality the company requires to meet its customer service goals. Summary: This company provides mobility internet throughout a property, and in this case is the Residence Inn Marriott with 180 suites. ITG Network works hand in hand with different companies to integrate the property management system. Nevertheless, ITG is a full service management development company whom helps with the maintenance of the hospitality industry properties
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