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yijingyang

Saving Through Automation! - Smart Bar USA - 1 views

  • Every operator has concerns on the cost of labor
  • This potential mandate has accelerated discussions on automation and other ways to reduce costs
  • New automated technologies can remove or materially reduce labor and human error.
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  • 在对人类进行技术比较时,必须考虑清洁和维护。
  • Cleaning and maintenance must be considered when comparing technology over humans. 
  • 无论您可以通过自动化节省多少劳动力,所有操作员都同意必须保持质量。
  • Regardless of how much you can save on labor with automation all operators will agree that quality must be maintained. 
  • SmarTender具有完全便携式的A1700系列和永久安装的吧台顶部型号A1600(16种酒)和A3200系列(32种酒)。
  • The SmarTender can be found in hotel casino’s, stadiums, movie theater, bars, hotels and caterers
  • SmarTender可使酒吧操作员将酒保人数减少至少1名酒保,从而减少人工成本。
  • SmarTender在现在提供混合鸡尾酒的电影院中广泛使用。
  • The SmarTender will allow the bar operator to reduce the bartender count down by at least 1 bartender thereby reducing labor costs. 
  • SmarTender在繁重的使用环境中效果最好,因此可以最大程度地节省成本。SmarTender通过减少浪费,稳定的质量,速度以及减少的人工成本来达到或超过所有期望。
  • The SmarTender is used extensively in movie theaters that now offer mixed cocktails
  • The SmarTender works best in a heavy use environment and therefore will provide the greatest savings.
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    Smart bars can reduce labor costs while maintaining service quality. The smart bar is easier to highlight its superiority and efficiency under high load. Smart bars are currently used more in cocktail theaters, casinos and other places.
davidclark33

Take 5: Barry Fieldman, Smart Bar USA - in the Mix Magazine - 0 views

  • Barry Fieldman Co-Managing Partner Smart Bar USA
  • The primary users of the SmarTender are cocktail servers and waiters/waitresses.
  • Today we have installations in movie theaters all over the U.S., including many Regal Cinemas. We have installed numerous units in hotel casino gaming properties (both American Indian gaming and non-American Indian gaming). The SmarTenders are deployed at service bars, pool cabanas, theaters and restaurants. We have also placed our SmarTenders in private suites at major stadiums including those for the Cleveland Indians and Minnesota Twins. Cruise lines are currently looking into using our machines as well. Portable SmarTenders are also currently utilized in banquet and catering halls.
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  • The software also prevents unauthorized use by automatically locking the system after each user’s order is complete.
  • Each user is provided an access code or employee swipe card, and all drinks prepared by that access code are stored and recorded in the on-board management screen.
  • The SmarTender will not replace a bartender who serves those customers seated at the bar; that is part of the relationship a proprietor has with a customer. There are many applications where a customer orders a drink and never sees it made by a bartender. In these cases, a service bar is utilized and a “service” bartender prepares drinks for servers. SmarTender can eliminate the need for that extra bartender, thereby affecting labor costs. The servers do not share their tips with a service bartender because there isn’t one – this makes the servers happy. The customer gets their drink faster (keeping the customer happy and more drinks sold) because the server is in control and not dependent on a service bartender.
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    This article is an interview with one of the managing partners of SmartBar. He speaks about some of the specific uses and that it was never intended to replace a bartender, so to speak, more of replacing a service bartender. Its worth the read.
anonymous

Libation automation: L.V. investors' Smartender mixes cocktails at touch of a button - ... - 2 views

  • Fieldman’s target customers include movie theaters, casinos, restaurant chains and stadiums, not local bars. He’s going after clients that can easily afford his product and might want it to serve a few thousand drinks a day, whether it’s helping order-slammed bartenders out front, making drinks in the kitchen for servers to pick up, or wheeling it poolside at a hotel.
  • The machine makes one drink at a time, whereas bartenders can line up several glasses at once to fill up, said Aria bartender Nick Houck, a member of Local 165’s executive board
  • Fieldman said the Smartender cannot replace all bartenders. However, he said it could “eliminate some labor costs in certain environments,” such as replacing a back-of-house service bartender or an extra bartender who’d be out front on busy nights to help fill orders.
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    This article discusses the different environments in which a Smart Bar may be functional and efficient.  It intelligently discusses both sides, positive and negative of the Smart Bar and defends itself against trying to take away bar tender positions.
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    As with any new technology, I believe this product must find its niche. I don't believe that it will replace a face to face bartender in every situation. In areas where the customer needs to "grab a drink and go" (i.e. Theaters, Stadiums, Hotel Lobbies, etc) I think this is an excellent option. This system cannot completely replace a bartender, but it can make a drink quickly and accurately in situations where that is all that is required. This system cannot upsell, suggest particular menu items, create complex or frozen drinks, communicate with a lonely customer, etc. I believe that there is a tremendous market for a product like this, and, as a former bartender, I am jealous that I didn't come up with this idea myself.
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    Fieldman's intentions for the target audience for this technology may be overstretching the capabilities. I do see the movie theaters as a great option for this product. Certain areas of casinos and stadiums as a possibility for locations, such as the poker room areas in casinos or boxes in stadiums would be good locations too. I would see volume of business being the biggest enemy of this technology.
rhoff019

Smart Trends Revolutionizing The Global Hospitality Industry - 1 views

  • Technology is the key factor in controlling lighting levels, air quality, water quality as well as preferred room temperature for each guest room.
  • When it comes to smart hotels, automatic smart blinds play a major role nowadays.
  • guests can easily control the shades without budging an inch from their bed.
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  • it will be possible even in hotels to unlock your room using face recognition technology powered by Artificial Intelligence.
  • Chatbots can predict and analyze inputs provided by guests, to offer a highly tailored customer experience. The chatbots can provide solutions to a guest depending on their specific requirements, tastes, and so on.
  • This smart trend helps the hotel staff to understand whether the guests are happy or not right from the moment of their checking-in to checking-out.
  • gift shop within a certain range, coupons, and discount vouchers will be sent to them on their registered mobile application to ease the process of purchase.
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    Technologies being implemented in hotels around the world are making the guest experience more enjoyable. Some of these include smart shades, voice-controlled assistants, and services based on locations in the hotel.
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    Speaking about technical hardware input and output considerations are sensitive. I indeed realized that no matter keycard energy efficiency and Smartender drink techniques. The approval standards are making daily job more efficient for everybody else. I think I like to go through the chatbot session in lateral mentioned ideal example, because the Smartender would have predictions too while guests are checking. There should have more options to make a connections together like they are working well within hotel lobby regions. Those keep good quality and environment.
nicolettevelez

Where Is Hotel Technology Going? | By Norman Harvery - Hospitality Net - 3 views

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    This article relates to module 1 and how technology will continue to change the hospitality industry allowing guests to personalize their guest room preferences. The article also mentions how hospitality businesses are slow to make changes as they are scared to lose the human touch which was mentioned in the smartender video.
msant228

Hospitality technology: a review and reflection - 0 views

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    This scholarly article published for the Rosen School of Hospitality at the University of Central Florida relates to module 1 as it discusses the different ways technology has evolved in the hospitality industry over time. This article finds that future technology for the hospitality sector focuses on "less labor" forces and creating software and hardware that are more efficient and can eliminate people doing things a computer can do to help employees focus on better serving guests. This has a direct connection with the smartender video as the concepts both involve making more efficient system that need less of a labor force.
cmarq019

Robots Are Ready to Shake (and Stir) Up Bars - WSJ - 1 views

  • training for employees
    • cmarq019
       
      it is quite interesting to see that there is training for the employees to use the machine.
  • “We could have designed a very simple machine, but we wanted to design a pretty cool one, so that’s why [we added] the movement element,”
  • We could have designed a very simple machine, but we wanted to design a pretty cool one, so that’s why [we added] the movement element,”
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  • “In most of the bars, the bartender is the biggest crowd puller,
  • “In most of the bars, the bartender is the biggest crowd puller,
  • Still, Tewari doesn’t see his machine putting bartenders out of work
    • cmarq019
       
      It wouldn't be anytime soon that these technologies will put the bartenders out of work, however in about 10 years or so that is a possibility.
  • “Robots might take that away from my experience.”
    • cmarq019
       
      I wouldn't believe that these devices like these will be for the customer service industries, if so, it would be more suitable for fast food restaurants like Wendys or McDonalds
  • Its bar counters now sit in the Hard Rock Hotel & Casino in Biloxi, Miss., and on five Royal Caribbean cruise ships.
  • The Smartender, another automated cocktail dispensing system, aims to replace the back-of-house bartender who pours drinks for servers at chain restaurants, casinos and sports stadiums.
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