The Demand for Contactless Technology is Here - and Here To Stay | By Jasmine Seliga - 0 views
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While hospitality technology is my passion, a pre-pandemic snapshot of our industry proves that adoption was on the slower side
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Serving guests is the heart of our industry, and there are risks with automating processes that could potentially disrupt the seamless guest experience we have worked so hard to establish.
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I am seeing an evolution of hospitality like I've never seen before, and it seems it is here to stay.
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The Hospitality industry has been somewhat hesitant to adapt to new technologies. This may be the case of hospitality companies being scared to go away from what we consider good customer service. The pandemic helped to jumpstart the hospitality industry into accepting new forms of technology. Technology is on the rise in the hospitality industry and is only going to continue to be more and more prevalent.