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sbarr011

Who takes responsibility for cyber security in a hotel? - 0 views

www.tnooz.com/...nsibility-cyber-security-hotel

#cybersecurityinhospitality #cybersecurity #hotelmanagement #hoteltechnology

shared by sbarr011 on 12 Jul 18 - No Cached
  • it is vital that franchisors and their corporate security teams communicate franchisees’ contractual duties;
  • It’s you who may need to ensure all policies are upheld, that’s why it pays to provide incentives that will make it worth franchisees’ while to comply.
  • The study also reported that the cost for each lost or stolen record containing sensitive and confidential information increased from an average of $154 to $158.
  • ...9 more annotations...
  • And, while there’s no definitive answer to who owns cyber security in a hotel franchise, hotel owners or franchisees can take measures, such as investing in cyber insurance and maintaining updated systems, to prevent a cyber attack.
  • there have been multiple data breaches in some of the biggest hotel chains, with 55% of data compromises resulting from a corporate/internal network breach.
  • If the lines are still blurred come May 2018 – when GDPR is implemented – hotels may not be compliant and will face strict penalties.
  • Last year’s Ponemon study found the average total cost of a data breach is $4 million.
  • Adding to the cyber security difficulty: most franchisees have multiple properties, each with their own brands and contracts, making it even more important for cyber security policies to be implemented and upheld.
  • However, currently, too many hotel owners rely heavily on central reservation systems; thus, they don’t have much, if any, involvement in data collection or storage. That makes it difficult to implement an effective cyber security policy.
  • Many of the vulnerabilities are due to a gap in hotel franchise’s cyber security responsibility.
  • Unfortunately, this industry is a popular target for attack, because of the type of data it holds – credit card data, frequently used throughout the hotel either at check-in, in bars, restaurants, or shops – as well as relatively poor cyber security.
  • According to a recent Trustwave 2016 Global Security Report, the hospitality industry accounted for the second largest share of data compromises among any other last year.
  • sbarr011 on 12 Jul 18
     
    This article discusses the liability for a cyber breach at various branded hotels between the franchise owner or the corporation. The Trustwave 2016 Global Security Report stated that the hospitality industry had the second largest amount of data breaches. Additionally, more than half of the breaches are from a corporate/internal network breach. According to a Ponemon study, the average cost of a data breach is $4 million. While this is alarming, it is a surprise since hotels store numerous amounts of personal customer data including guest's credit card information. The article states that cyber hacks are largely due to the gap in not knowing who is responsible for the cyber security. There is an issue of control of data versus franchise network requirements. The hotel brand places individual franchisees in control of their own cyber security. However; they must rely on many centralized corporate owned reservation systems that could be possible access point for cyber attacks. The article suggests that the individual franchisee should make more effort in protecting their customers information as the hotel brand will take most of the blame. This does not help either side. Also, it mentions that in order to protect the hotel franchise it is important to have updated systems and should consider investing in cyber insurance.
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