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Paul Merrell

Joint - Dear Colleague Letter: Electronic Book Readers - 0 views

www2.ed.gov/...colleague-20100629.html

ebook readers accessibility law enforcement

shared by Paul Merrell on 01 Jul 10 - Cached
  • U.S. Department of Justice Civil Rights Division U.S. Department of Education Office for Civil Rights
  • Paul Merrell on 01 Jul 10
     
    June 29, 2010 Dear College or University President: We write to express concern on the part of the Department of Justice and the Department of Education that colleges and universities are using electronic book readers that are not accessible to students who are blind or have low vision and to seek your help in ensuring that this emerging technology is used in classroom settings in a manner that is permissible under federal law. A serious problem with some of these devices is that they lack an accessible text-to-speech function. Requiring use of an emerging technology in a classroom environment when the technology is inaccessible to an entire population of individuals with disabilities - individuals with visual disabilities - is discrimination prohibited by the Americans with Disabilities Act of 1990 (ADA) and Section 504 of the Rehabilitation Act of 1973 (Section 504) unless those individuals are provided accommodations or modifications that permit them to receive all the educational benefits provided by the technology in an equally effective and equally integrated manner. ... The Department of Justice recently entered into settlement agreements with colleges and universities that used the Kindle DX, an inaccessible, electronic book reader, in the classroom as part of a pilot study with Amazon.com, Inc. In summary, the universities agreed not to purchase, require, or recommend use of the Kindle DX, or any other dedicated electronic book reader, unless or until the device is fully accessible to individuals who are blind or have low vision, or the universities provide reasonable accommodation or modification so that a student can acquire the same information, engage in the same interactions, and enjoy the same services as sighted students with substantially equivalent ease of use. The texts of these agreements may be viewed on the Department of Justice's ADA Web site, www.ada.gov. (To find these settlements on www.ada.gov, search for "Kindle.") Consisten
¡%@&# Dizzywizard

Google's Schmidt: People Upset With Street View Can Always Move | John Paczkowski | Dig... - 1 views

digitaldaily.allthingsd.com/...ographing-your-house-then-move

google people schmidt ericschmidt wtf? privacy internet news spys streerview

shared by ¡%@&# Dizzywizard on 25 Oct 10 - No Cached
  • ¡%@&# Dizzywizard on 25 Oct 10
     
    WTF? do no evil? why does he come out with such statements ??
  • ¡%@&# Dizzywizard on 25 Oct 10
     
    wtf?
Paul Merrell

With Microsoft Midori, Platforms Take Shape In The Cloud -- Cloud Computing -- Informat... - 0 views

www.informationweek.com/...showArticle.jhtml

cherrypal cloud-computing desktoptwo eyeos g.h.o.st google icloud midori operating systems xcerion youos

shared by Paul Merrell on 03 Aug 08 - Cached
  • Meanwhile a Mountain View, Calif.-based startup called CherryPal just released a new mini-PC, known as the CherryPal, that is designed to operate solely via a Firefox browser. While the new machine, which will run on just 2 watts of power, has an embedded Linux-based OS, it's hidden from the user and is used mainly to boot up the browser to access common applications.
  • Several startups and open-source projects have built cloud-based operating systems, also known as WebTops, such as DesktopTwo, EyeOS, G.ho.st, and YouOS. To date these have mostly been of interest to the open-source development community, but the advent of browser-based "thin clients" like CherryPal and of projects like Midori indicates that fully cloud-based computing could make its way to the masses. Google is also said to be at work on a cloud OS, while a Swedish startup called Xcerion has gained attention for its hybrid, an XML-based system called iCloud.
  • anonymous on 02 Oct 13
     
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Paul Merrell

Microsoft's plans for post-Windows OS revealed - Software Development Times On The Web - 0 views

www.sdtimes.com/...article.aspx

cloud computing microsoft midori vaporware

shared by Paul Merrell on 30 Jul 08 - Cached
  • Microsoft is incubating a componentized non-Windows operating system known as Midori, which is being architected from the ground up to tackle challenges that Redmond has determined cannot be met by simply evolving its existing technology.SD Times has viewed internal Microsoft documents that outline Midori’s proposed design, which is Internet-centric and predicated on the prevalence of connected systems.
  • The Midori documents foresee applications running across a multitude of topologies, ranging from client-server and multi-tier deployments to peer-to-peer at the edge, and in the cloud data center. Those topologies form a heterogeneous mesh where capabilities can exist at separate places.
  • Paul Merrell on 30 Jul 08
     
    Supposedly, Midori is going to do cloud computing. Note that the Sun-MSFT deal expires in 2012.
  • anonymous on 02 Oct 13
     
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Paul Merrell

InternetNews Realtime IT News - Novell Turns ICE Into Kablink - 0 views

www.internetnews.com/...ell+Turns+ICE+into+Kablink.htm

collaboration kablink novell sharepoint workflow

shared by Paul Merrell on 29 Jul 08 - Cached
  • The newly-renamed project is being expanded with workflow capabilities that Novell hopes will expand business usage. The Kablink project is Novell's effort to grow the market for open source collaboration solutions, and chip away at the hold that Microsoft's Sharepoint commands among small business users.
  • "We have a system inside of Kablink that allows developers to create business objects and these business objects model data," McConnell explained. "Then with the model of the data you can pass it views for forms and displaying the business model. So you can model a business object and then add collaboration items for that object." With the Kablink release, workflow capability is being added to the ICEcore collaboration features. A business user can now create a business workflow for a process -- be it approval, development or otherwise and attach that workflow to the business objects.
  • "We think our offering is unique; there are point solutions that have workflow embedded in them but the kind of social networking collaboration that we do, I don't know anyone that has a workflow component that can do the things that we can," McConnell claimed. "There are customers that have designed ISO 9000 processes with this, so it's a nifty thing to have, especially in an open source project."
  • Paul Merrell on 29 Jul 08
     
    See the video demo of the enterprise version at http://www.novell.com/products/teaming/demo.html Sourceforge project home page at http://sourceforge.net/projects/icecore/ Project home page at http://www.icecoreopen.org/ Reading related materials. This is open source crippleware. Enterprise version has features unavailable in open source version. Open source version packaged for SuSE, RHEL, and Windows, but clients only for Windows and SuSE (seems somewhat odd since the demo shows it running in Firefox). License is CPAL. Intra-corporate politics afoot? Seems like an X/K/Ubuntu package would be a natural for the Kablink product itself and drive uptake. OTOH, this is a new acquisition for Novell, so packaging may reflect what was done before Novell acquired. A lot of signs on the web site that the rebranding from ICEcore to Kablink was rushed, conceivably for OSCON, where it was announced.
  • anonymous on 02 Oct 13
     
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Gary Edwards

Less Talk, More Code: The four rules of the web and compound documents - 0 views

oxfordrepo.blogspot.com/...rules-of-web-and-compound.html

compound-documents labels parallax pilcrow

shared by Gary Edwards on 30 Aug 08 - Cached
  • Gary Edwards on 30 Aug 08
     
    The four rules of the web and compound documents A real quirk that truly interests me is the difference in aims between the way documents are typically published and the way that the information within them is reused. A published document is normally in a single 'format' - a paginated layout, and this may comprise text, numerical charts, diagrams, tables of data and so on. My assumption is that, to support a given view or argument, a reference to the entirety of an article is not necessary; The full paper gives the context to the information, but it is much more likely that a small part of this paper contains the novel insight being referenced. In the paper-based method, it is difficult to uniquely identify parts of an article as items in their own right. You could reference a page number, give line numbers, or quote a table number, but this doesn't solve this issue that the author hadn't put time to considering that a chart, a table or a section of text would be reused.
Gary Edwards

Was JavaScript a mistake? |Fatal Exception | Neil McAllister | InfoWorld - 0 views

weblog.infoworld.com/...was_javascript.html

javascript mcallister ria web-applications

shared by Gary Edwards on 21 Aug 08 - Cached
  • Maybe if we focused on what we are trying to accomplish (deliver business results more efficiently) vs the gee whiz of all the tools we would be in better shape.
  • Gary Edwards on 21 Aug 08
     
    Rather than shoehorning more and more functionality into the browser itself (and going through all the rigorous standardization procedures that this requires), maybe it's time we separated the UI from the underlying client-side logic. Let the browser handle the View. Let the Controller exist somewhere else, independent of the presentation layer. We already have a means to achieve this separation for client-side code today: browser plug-ins.
Paul Merrell

Microsoft Statement on European Commission Statement of Objections: Statement of Object... - 0 views

www.microsoft.com/...01-16statement.mspx

Microsoft Opera DG Competion antitrust tying MSIE Windows

shared by Paul Merrell on 17 Jan 09 - Cached
  • REDMOND – Jan. 16, 2009 – “Yesterday Microsoft received a Statement of Objections from the Directorate General for Competition of the European Commission. The Statement of Objections expresses the Commission’s preliminary view that the inclusion of Internet Explorer in Windows since 1996 has violated European competition law. According to the Statement of Objections, other browsers are foreclosed from competing because Windows includes Internet Explorer.
  • The Statement of Objections states that the remedies put in place by the U.S. courts in 2002 following antitrust proceedings in Washington, D.C. do not make the inclusion of Internet Explorer in Windows lawful under European Union law.
  • Paul Merrell on 17 Jan 09
     
    Microsoft's version of events, notable for the statement that DG Competition included a specific ruling that it is not bound by the U.S. v. Microsoft decision in the U.S. That only states the obvious, but is perhaps intended to forestall somewhat Microsoft arguments that the legality of its bundling was conclusively determined in the U.S. case. If so, it may have worked; Microsoft makes no such claim in this press release.
Paul Merrell

Rapid - Press Releases - EUROPA - 0 views

europa.eu/...pressReleasesAction.do

Microsoft DG Competition antitrust MSIE tying Opera Windows

shared by Paul Merrell on 17 Jan 09 - Cached
  • MEMO/09/15 Brussels, 17th January 2009
  • The European Commission can confirm that it has sent a Statement of Objections (SO) to Microsoft on 15th January 2009. The SO outlines the Commission’s preliminary view that Microsoft’s tying of its web browser Internet Explorer to its dominant client PC operating system Windows infringes the EC Treaty rules on abuse of a dominant position (Article 82).
  • In the SO, the Commission sets out evidence and outlines its preliminary conclusion that Microsoft’s tying of Internet Explorer to the Windows operating system harms competition between web browsers, undermines product innovation and ultimately reduces consumer choice. The SO is based on the legal and economic principles established in the judgment of the Court of First Instance of 17 September 2007 (case T-201/04), in which the Court of First Instance upheld the Commission's decision of March 2004 (see IP/04/382), finding that Microsoft had abused its dominant position in the PC operating system market by tying Windows Media Player to its Windows PC operating system (see MEMO/07/359).
  • ...3 more annotations...
  • The evidence gathered during the investigation leads the Commission to believe that the tying of Internet Explorer with Windows, which makes Internet Explorer available on 90% of the world's PCs, distorts competition on the merits between competing web browsers insofar as it provides Internet Explorer with an artificial distribution advantage which other web browsers are unable to match. The Commission is concerned that through the tying, Microsoft shields Internet Explorer from head to head competition with other browsers which is detrimental to the pace of product innovation and to the quality of products which consumers ultimately obtain. In addition, the Commission is concerned that the ubiquity of Internet Explorer creates artificial incentives for content providers and software developers to design websites or software primarily for Internet Explorer which ultimately risks undermining competition and innovation in the provision of services to consumers.
  • Microsoft has 8 weeks to reply the SO, and will then have the right to be heard in an Oral Hearing should it wish to do so. If the preliminary views expressed in the SO are confirmed, the Commission may impose a fine on Microsoft, require Microsoft to cease the abuse and impose a remedy that would restore genuine consumer choice and enable competition on the merits.
  • A Statement of Objections is a formal step in Commission antitrust investigations in which the Commission informs the parties concerned in writing of the objections raised against them. The addressee of a Statement of Objections can reply in writing to the Statement of Objections, setting out all facts known to it which are relevant to its defence against the objections raised by the Commission. The party may also request an oral hearing to present its comments on the case. The Commission may then take a decision on whether conduct addressed in the Statement of Objections is compatible or not with the EC Treaty’s antitrust rules. Sending a Statement of Objections does not prejudge the final outcome of the procedure. In the March 2004 Decision the Commission ordered Microsoft to offer to PC manufacturers a version of its Windows client PC operating system without Windows Media Player. Microsoft, however, retained the right to also offer a version with Windows Media Player (see IP/04/382).
  • Paul Merrell on 17 Jan 09
     
    It's official, hot off the presses (wasn't there a few minutes ago). We're now into a process where DG Competition will revisit its previous order requiring Microsoft to market two versions of Windows, one with Media Player and one without. DG Competition staff were considerably outraged that Microsoft took advantage of a bit of under-specification in the previous order and sold the two versions at the same price. That detail will not be neglected this time around. Moreover, given the ineffectiveness of the previous order in restoring competition among media players, don't be surprised if this results in an outright ban on bundling MSIE with Windows.
Gary Edwards

Microsoft: Google Apps No Threat (MSFT, GOOG) - 0 views

www.alleyinsider.com/...oogle-apps-no-threat-msft-goog

google-apps msoffice

shared by Gary Edwards on 17 Jan 09 - Cached
  • Gary Edwards on 17 Jan 09
     
    How is Microsoft (MSFT) responding to Google's (GOOG) new initiative to recruit salespeople for Google Apps, the cloud-based word processing and spreadsheet suite? We reached out to Microsoft to ask Alex Payne, a director on the Office team, for his view. As far as Alex is concerned, Google Apps is no threat at all. Follow up on the story; "The Google Apps Revenue Myth: $10 mm in 2009
Gary Edwards

When You're a WebKit Hammer, Everything Looks Like an Open Web Nail ... As it should! - 0 views

weblog.infoworld.com/...taking_ajax_lit.html

webkit web-applications web-design Safari Chrome Tom-yager Ajax JavaScript

shared by Gary Edwards on 12 Mar 09 - Cached
  • You’re still waiting for me to explain what I meant when I referred to JavaScript as a last resort. I hinted at it in the preceding paragraph. Not the part on JavaScript debugging, but my reference to CSS and HTML. These do a lot more than paint screens. They are a browser's client-side framework. Everything they do is handled as native code. In other words, they're fast. CSS3 and HTML5 are too inconsistently implemented (if at all) across browsers to design to unless you're specifically targeting Safari, iPhone, or other WebKit-based browsers.
    • Gary Edwards
      Gary Edwards on 12 Mar 09
       
      Tom makes the point that the use of AJAX JavaScript breaks Web interoperability. He further points out that HTML is a static layout language, where CSS is dynamic and adaptive. (Use HTML5/DOM for document structure, and CSS4 for presentation - layout, formatting and visual interface).

      It is the consistency of the WebKit document model across all WebKit browsers that makes for an interoperable Open Web future. I would not however discount the importance of Firefox and Opera embracing the WebKit document model (HTML5, CSS4, SVG/Canvas, JavaScript, DOM2). That's our guarantee that the future of the Open Web will actually be open.

      Tom goes on to suggest that instead of "AJAX", developers would be better off thinking in terms of "ACHJAX": Asynchronous CSS4 - HTML5 - JavaScript and XML ..... with the focus on getting as much done in CSS4 as possible.
  • Gary Edwards on 12 Mar 09
     
    InfoWorld's Tom Yager makes the case for the WebKit visual document model over AJAX. The problem with AJAX as he sees it is that it's JavaScript heavy. And that breaks precious Web interoperability. He makes the point that if something can be done in CSS, it should. He also argues that WebKit is the best tool because the document model is that of advanced HTML5 and CSS3.

    "... These [WebKit] browsers also share a stellar accelerated JavaScript interpreter that makes the edit/run/debug cycle go faster. They are also the only browsers that deliver on CSS4 and HTML5 standards (with some elements that are proposed to the W3C standards body). Sites that are visually rich may start sprouting "best viewed with Safari" banners until other browsers catch up. The banner would also let users know that your site is optimized for iPhone....."

    Humm. Did you catch that? CSS4!!! I guess he's referring to the WebKit penchant for putting advanced graphical transitions and animations into CSS instead of relying on a device specific or OS specific API.

    Placing the visual interface instructions in the documents presentation layer (CSS4) is a revolutionary idea. The WebKit model will go a long way towards creating a global interoperability layer that rides above lower device, OS, browser and application specifics. So yes, by all means let's go with CSS4 :)

Gary Edwards

Intel and TSMC: What are they thinking? | Peter Glaskowsky - CNET News - 0 views

news.cnet.com/8301-13512_3-10187818-23.html

Intel TSMC Nvidia ARM ViA GPU ION-Atom SOCs

shared by Gary Edwards on 04 Mar 09 - Cached
  • Gary Edwards on 04 Mar 09
     
    Here we sit at the dawn of "The Age of Visual Computing" and Intel makes a deal with their arch enemy, low cost-high volume SOC producer TSMC. Peter Glaskowsky argues that the Intel-TSMC alliance announced earlier this week is a good thing for both companies, but not for the reasons stated by Intel. Peter discusses Intel's problem of competing with low margin manufactures like TSCM. He walks through the challenges and options Intel has, describing why this is a killer deal for both Intel and TSMC. The losers however are Nvidia, ViA and ARM. Great discussion! Looks to me like Intel is very concerned about Nvidia and the ION-Atom motherboard. So much so that they are willing to risk a massive anti-trust action.
    There are a number of articles and comments at the diigo "Future of the Web" group discussing Nvidia's Jen-Hsun Huang, the ION-Atom motherboard, and Jen's "Age of Visual Computing" vision. His views on legacy x86 CPU processing power and why we need a combined GPU-CPU architecture are fascinating. Soon enough, i expect to see a netbook running the Google Android OS on a ION-Atom or ION-ViA motherboard. What a day that's going to be.
Paul Merrell

XForms for HTML: W3C Working Draft 19 December 2008 - 0 views

www.w3.org/...WD-XForms-for-HTML-20081219

xforms html

shared by Paul Merrell on 23 Dec 08 - Cached
  • AbstractXForms for HTML provides a set of attributes and script methods that can be used by the tags or elements of an HTML or XHTML web page to simplify the integration of data-intensive interactive processing capabilities from XForms. The semantics of the attributes are mapped to the rich XForms model-view-controller-connector architecture, thereby allowing web application authors a smoother, selective migration path to the higher-order behaviors available from the full element markup available in modules of XForms.
  • This document describes XForms for HTML, which provides a set of attributes and script methods encompassing a useful subset of XForms functionality and mapping that functionality to syntactic constructs that are familiar to authors of HTML and XHTML web pages. The intent of this module is to simplify the means by which web page authors gain access to the rich functionality available from the hybrid execution model of XForms, which combines declarative constructs with event-driven imperative processing. These attributes and script methods increase the initial consumability of XForms by allowing injection of rich semantics directly into the host language markup. In turn, the behaviors of the attributes and script methods are mapped to the XForms model-view-controller-connector architecture so that applications manifest behaviors consistent with having used XForms markup elements. This allows authors to gradually address greater application complexity as it arises in the software lifecycle by opportunistically, i.e. as the need arises, switching from the attributes and script methods of this specification to the corresponding XForms markup elements. This gradual adoption strategy is being further supported by the modularization of XForms into components that can be consumed incrementally by authors and implementers.
Paul Merrell

Safe Plurality: Can it be done using OOXML's Markup Compatibility and Extensions mechan... - 0 views

broadcast.oreilly.com/...plurality-markup-compatab.html

OOXML compatibility frameworks

shared by Paul Merrell on 14 Feb 09 - Cached
  • During the OOXML standardization proceedings, the ISO particpants felt that there was one particular sub-technology, Markup Compatibility and Extensibility (MCE), that was potentially of such usefulness by other standards, that it was brought out into its own part. It is now IS29500:2009 Part 3: you can download it in its ECMA form here, it only has about 15 pages of substantive text. The particular issue that MCE address is this: what is an application supposed to do when it finds some markup it wasn't programmed to accept? This could be extension elements in some foreign namespace, but it could also be some elements from a known namespace: the case when a document was made against a newer version of the standard than the application.
  • Paul Merrell on 14 Feb 09
     
    Rick Jelliffe posts a frank view of the OOXML compatibility framework, a document I've studied myself in the past. There is much that is laudable about the framework, but there are also aspects that are troublesome. Jelliffe identifies one red flag item, the freedom for a vendor to "proprietize" OOXML using the MustUnderstand attribute and offers some suggestions for lessening that danger through redrafting of the spec. One issue he does not touch, however, is the Microsoft Open Specification Promise covenant not to sue, a deeply flawed document in terms of anyone implementing OOXML other than Microsoft. Still, there is so much prior art for the OOXML compatibility framework that I doubt any patent reading on it would survive judicial review. E.g., a highly similar framework has been implemented in WordPerfect since version 6.0. and the OOXML framework is remarkably similar to the compatibility framework specified by OASIS OpenDocument 1.0 but subsequently gutted at ISO. The Jelliffe article offers a good overview of factors that must be considered in designing a standard's compatibility framework. For those that go on to read the compatibility framework's specification, keep in mind that in several places the document falsely claims that it is an interoperability framework. It is not. It is a framework designed for one-way transfer of data, not interoperability which involves round-trip 2-way of exchange of data without data loss.
Gary Edwards

Convergence of Web, Mobile and Desktop Apps is the Next Phase: AJAX World RIA with Jere... - 0 views

ajax.sys-con.com/576815

Jeremy-Chone ria webkit nexaweb

shared by Gary Edwards on 06 Nov 08 - Cached
  • For SOA applications, the best way to modernize is to componentize and extend the user experience aspect of the application that will in turn enable the applications composition and mashup.
  • While there are many ways that companies measure productivity, Nexaweb has found that the three key criteria for enabling the productivity driven enterprise are based on 1) cost savings resulting from reduced development time and application maintainability; 2) extending the value of existing applications with a future-proof architecture (adding RIA without breaking existing enterprise architecture); and 3) faster time to market by providing a consistent user experience across the various interfaces available throughout the organization.
  • Gary Edwards on 06 Nov 08
     
    While the last decade was focused on the Web, the next phase in the evolution of our industry will be on the convergence of Web, mobile and desktop applications and the ability to extend existing applications with these new technologies for a consistent user experience regardless of how and where the information is viewed,' says Nexaweb CTO Jeremy Chone
Gary Edwards

WebKit: The 21st century mobile - desktop application foundation - Software Development... - 0 views

www.sdtimes.com/...32808

chrome ogrady ria vaughan-nichols webkit

shared by Gary Edwards on 17 Sep 08 - Cached
  • Gary Edwards on 17 Sep 08
     
    Well well well. The experts are finally starting to get it. WebKit is extraordinary, not as a browser, but as the "Open Web" foundation for web application (RiA) development that spans device and desktop.
  • Gary Edwards on 17 Sep 08
     
    The vastly improved hardware and network throughput are not the primary drivers of this sea change. "The biggest jolt to the mobile Web development experience, in my view, has been the iPhone. Its implementation of mobile Safari, while imperfect, has given handsets the real Internet, rather than a hobbled, niched version that was typical in devices that preceded it." What that means for the future, according to O'Grady, is that the mobile application space "will mirror the development on the client, honestly. It will evolve into a platform barely distinguishable, in many respects, from the traditional desktop browser experience."
Gary Edwards

Microsoft's Response to Google Chrome... - Google Docs - 0 views

docs.google.com/Doc

msoffice ooxml ria sharepoint silverlight webkit xaml

shared by Gary Edwards on 10 Sep 08 - Cached
  • Gary Edwards on 10 Sep 08
     
    Matt Assay has posted an interesting article arguing the point of view that Google Chrome will have a difficult time catching up Microsoft SharePoint. While everyone is moving to the Web, many will be surprised ot find that Microsoft is already there. Very surprised.
  • Gary Edwards on 10 Sep 08
     
    Good article from Matt Assay
Scott Hale

Ask MAMA what the Web is - 0 views

www.opera.com/...15

mama opera web stats

shared by Scott Hale on 15 Oct 08 - Cached
  • Opera Software has led a first-of-its- kind project to create a search engine that tracks how Web pages are structured on the World Wide Web. When released publicly in the coming months, this engine will help browser makers and standards bodies work towards a more standards-driven and compatible Web.Opera today announced results from its MAMA (Metadata Analysis and Mining Application) search engine, a brainchild of Opera engineers that indexes the markup, style, scripting and the technology used while creating Web pages. From the beginning, Opera has been a leading innovator and MAMA is proof of the company’s deep understanding of the Web.The MAMA search engine scours 3.5 million Web pages, and the resulting data can answer questions such as "can I get a sampling of Web pages that have more than 100 hyperlinks?" or "what does an average Web page look like?"—a dream come true for Web developers.
    • Scott Hale
      Scott Hale on 16 Oct 08
       
      This is a great way to analyize general development trends on the web, etc. but will this really lead to a "search engine"?
  • For more information on Opera’s MAMA project, please visit: dev.opera.com/articles/view/mama/
Paul Merrell

Get Satisfaction - People-Powered Customer Service - 0 views

getsatisfaction.com

customer saas support web2.0

shared by Paul Merrell on 25 Aug 08 - Cached
  • Paul Merrell on 25 Aug 08
     
    Interesting SaaS. Social Helpdesk? Folks post gripes about companies or products. Many companies have assigned folks to respond. E.g., Comcast has 9 staffers responding to customer support issues. Some start-ups are using the service as their only customer support web presence. If we view IT support on a continuum, we begin with in-house call centers, move to newsgroups and outsourced call centers, etc. Now a SaaS in the cloud for many companies' customer support? The company has a great (short) slideshow at . It has a fantastic punchline.
Paul Merrell

Google Gadget Ventures - 0 views

www.google.com/gadgetventures

google gadgets venture grants

shared by Paul Merrell on 13 Feb 09 - Cached
  • Develop new gadgets with support from Google. Google Gadget Ventures is a new Google pilot program dedicated to helping developers create richer, more useful gadgets. Inspired by the success of iGoogle, which has been driven by the creation by 3rd-party developers of a broad range of gadgets, Gadget Ventures provides two types of funding: Grants of $5,000 to those who’ve built gadgets we’d like to see developed further. You’re eligible to apply for a grant if you’ve developed a gadget that’s in our gadgets directory and gets at least 250,000 weekly page views. To apply, you must submit a one-page proposal detailing how you’d use the grant to improve your gadget. Seed investments of $100,000 to developers who’d like to build a business around the gadgets platform. Only Google Gadget Venture grant recipients are eligible for this type of funding. Submitting a business plan detailing how you plan to build a viable business around the gadgets platform is a required part of the seed investment application process. It’s our hope that Google Gadget Ventures will give developers the opportunity to create a new generation of gadgets to benefit users. How to apply This program is restricted to people who have developed a Google gadget in our gadgets directory that generates at least 250,000 weekly page views. If you’re eligible and interested in this program, please email us your one-page proposal. Recipients of these grants are then eligible to apply for a seed investment.
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