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Paul Merrell

The coming merge of human and machine intelligence - 0 views

  • Now, as the Internet revolution unfolds, we are seeing not merely an extension of mind but a unity of mind and machine, two networks coming together as one. Our smaller brains are in a quest to bypass nature's intent and grow larger by proxy. It is not a stretch of the imagination to believe we will one day have all of the world's information embedded in our minds via the Internet.
  • BCI stands for brain-computer interface, and Jan is one of only a few people on earth using this technology, through two implanted chips attached directly to the neurons in her brain. The first human brain implant was conceived of by John Donoghue, a neuroscientist at Brown University, and implanted in a paralyzed man in 2004. These dime-sized computer chips use a technology called BrainGate that directly connects the mind to computers and the Internet. Having served as chairman of the BrainGate company, I have personally witnessed just how profound this innovation is. BrainGate is an invention that allows people to control electrical devices with nothing but their thoughts. The BrainGate chip is implanted in the brain and attached to connectors outside of the skull, which are hooked up to computers that, in Jan Scheuermann's case, are linked to a robotic arm. As a result, Scheuermann can feed herself chocolate by controlling the robotic arm with nothing but her thoughts.
  • Mind meld But imagine the ways in which the world will change when any of us, disabled or not, can connect our minds to computers.
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  • Back in 2004, Google's founders told Playboy magazine that one day we'd have direct access to the Internet through brain implants, with "the entirety of the world's information as just one of our thoughts." A decade later, the road map is taking shape. While it may be years before implants like BrainGate are safe enough to be commonplace—they require brain surgery, after all—there are a host of brainwave sensors in development for use outside of the skull that will be transformational for all of us: caps for measuring driver alertness, headbands for monitoring sleep, helmets for controlling video games. This could lead to wearable EEGs, implantable nanochips or even technology that can listen to our brain signals using the electromagnetic waves that pervade the air we breathe. Just as human intelligence is expanding in the direction of the Internet, the Internet itself promises to get smarter and smarter. In fact, it could prove to be the basis of the machine intelligence that scientists have been racing toward since the 1950s.
  • Neurons may be good analogs for transistors and maybe even computer chips, but they're not good building blocks of intelligence. The neural network is fundamental. The BrainGate technology works because the chip attaches not to a single neuron, but to a network of neurons. Reading the signals of a single neuron would tell us very little; it certainly wouldn't allow BrainGate patients to move a robotic arm or a computer cursor. Scientists may never be able to reverse engineer the neuron, but they are increasingly able to interpret the communication of the network. It is for this reason that the Internet is a better candidate for intelligence than are computers. Computers are perfect calculators composed of perfect transistors; they are like neurons as we once envisioned them. But the Internet has all the quirkiness of the brain: it can work in parallel, it can communicate across broad distances, and it makes mistakes. Even though the Internet is at an early stage in its evolution, it can leverage the brain that nature has given us. The convergence of computer networks and neural networks is the key to creating real intelligence from artificial machines. It took millions of years for humans to gain intelligence, but with the human mind as a guide, it may only take a century to create Internet intelligence.
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    Of course once the human brain is interfaced with the internet, then we will be able to do the Vulcan mind-meld thing. And NSA will be busily crawling the Internet for fresh brain dumps to their data center, which then encompasses the entire former state of Utah. Conventional warfare is a thing of the past as the cyberwar commands of great powers battle for control of the billions of minds making up BrainNet, the internet's successor.  Meanwhile, a hackers' Reaper malware trawls BrainNet for bank account numbers and paswords that it forwards for automated harvesting of personal funds. "Ah, Houston ... we have a problem ..."  
Gary Edwards

The Future of the Web | Freebase and the Parralax Browser - 0 views

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    Excellent review of the Freebase project that includes a video of the Parralax Browser in action. Incredible stuff! Great video Google is essentially a media company - as Tom Foremski succinctly points out here - logging your actions for Ad Word generation like a supermarket rewards card program while leveraging brute force search of the indexed web as you search for your keywords and phrases. Wikipedia is essentially a single destination site, which means lots of laborious single issue searching. The semantic web is a vision of information that is understandable by computers, so that they can perform more of the tedious work involved in finding, sharing and combining information on the web.
Gary Edwards

Does your OS matter in a cloud? | It's the Business Process - not the Application! | Ta... - 0 views

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    The question proposed is tha tof how OSS will be impacted by SaaS and Cloud Computing? My position, as stated in this reply, is that OSS will become even more important going forward. The comment includes WebKit, XAML, Client/Server, and the great transition to Client/ Web-Stack /server models.
Gary Edwards

Cocoa for Windows + Flash RiA Killer = SproutCore JavaScript Framework - RoughlyDrafted... - 0 views

  • SproutCore brings the values of Leopard’s Cocoa to the web, domesticating JavaScript into a functional application platform with lots of free built-in support for desktop features. Being based on open web standards and being open source itself means SproutCore will enable developers to develop cross platform applications without being tied to either a plugin architecture or its vendor. Sitting on top of web standards will also make it easy for Apple and the community to push SproutCore ahead without worrying about incompatible changes to the underlying layers of Windows, a significant problem for the old Yellow Box or some new Cocoa analog. SproutCore also lives in a well known security context, preventing worries about unknown holes being opened up by a new runtime layer.
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    The story of Javascript and the browser as a RiA competitor continues to unfold. This lengthy summation from roughlydrafed is perhaps the best discussion 'i've ever seen of technologies that will drive the Future of the Open Web. Roughly believes that Apple and Google are fighting for an Open Web Future, with Adobe and Microsoft RiA jousting for a broken web where they dominate the application development. For usre the web is moving to become an application platform. The question is one of who will own the dominant API, and be in position to impose a global platform tax. This is a great summary demanding a careful read. It also confirms my belief that the WebKit layout and document model is the way forward. It's by far and away the best (X)HTML-CSS-DOM-JavaScript model out there. The W3C alternatives do not include JavaScript, and that pretty much seals their fate. And while there are many JavaScript libraries and frameworks to chose from, i would pay close attention to three initiatives: WebKit SproutCore, Gecko jQuery, and Google GWT. ~ge~
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Gary Edwards

Bamboo MashPoint: A free Data Integration Platform for SharePoint | MOSS - Office Share... - 0 views

  • Bamboo MashPoint and it’s a free data integration platform for Windows SharePoint Services 3.0. Note that important point — it’s for WSS3.0 which means you can start developing and integration enterprise applications into WSS without the need of MOSS and the Business Data Catalog.
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    Bamboo has cracked MOSS, releasing a free data integration service called "MashPoint". Very cool. Espeially interesting are all the Windows Services exposed by the crack! For anyone trying to understand the depth of connectivity between the Windows MSOffice-Outlook desktop and the MS Web-Stack (Exchange-SharePoint-SQL SErver), Bamboo MashPoint is a great place to start.
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Gary Edwards

Siding with HTML over XHTML, My Decision to Switch - Monday By Noon - 0 views

  • Publishing content on the Web is in no way limited to professional developers or designers, much of the reason the net is so active is because anyone can make a website. Sure, we (as knowledgeable professionals or hobbyists) all hope to make the Web a better place by doing our part in publishing documents with semantically rich, valid markup, but the reality is that those documents are rare. It’s important to keep in mind the true nature of the Internet; an open platform for information sharing.
  • XHTML2 has some very good ideas that I hope can become part of the web. However, it’s unrealistic to think that all web authors will switch to an XML-based syntax which demands that browsers stop processing the document on the first error. XML’s draconian policy was an attempt to clean up the web. This was done around 1996 when lots of invalid content entered the web. CSS took a different approach: instead of demanding that content isn’t processed, we defined rules for how to handle the undefined. It’s called “forward-compatible parsing” and means we can add new constructs without breaking the old. So, I don’t think XHTML is a realistic option for the masses. HTML 5 is it.
    • Gary Edwards
       
      Great quote from CSS expert Hakon Wium Lie.
  • @marbux: Of course i disagree with your interop assessment, but I wondered how it is that you’re missing the point. I think you confuse web applications with legacy desktop – client/server application model. And that confusion leads to the mistake of trying to transfer the desktop document model to one that could adequately service advancing web applications.
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    A CMS expert argues for HTML over XHTML, explaining his reasons for switching. Excellent read! He nails the basics. for similar reasons, we moved from ODF to ePUB and then to CDf and finally to the advanced WebKit document model, where wikiWORD will make it's stand.
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    See also my comment on the same web page that explains why HTML 5 is NOT it for document exchange between web editing applications. .
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    Response to marbux supporting the WebKit layout/document model. Marbux argues that HTML5 is not interoperable, and CSS2 near useless. HTML5 fails regarding the the interop web appplications need. I respond by arguing that the only way to look at web applications is to consider that the browser layout engine is the web application layout engine! Web applications are actually written to the browser layout/document model, OR, to take advantage of browser plug-in capabilities. The interoperability marbux seeks is tied directly to the browser layout engine. In this context, the web format is simply a reflection of that layout engine. If there's an interop problem, it comes from browser madness differentials. The good news is that there are all kinds of efforts to close the browser gap: including WHATWG - HTML5, CSS3, W3C DOM, JavaScript Libraries, Google GWT (Java to JavaScript), Yahoo GUI, and the my favorite; WebKit. The bad news is that the clock is ticking. Microsoft has pulled the trigger and the great migration of MSOffice client/server systems to the MS WebSTack-Mesh architecture has begun. Key to this transition are the WPF-.NET proprietary formats, protocols and interfaces such as XAML, Silverlight, LINQ, and Smart Tags. New business processes are being written, and old legacy desktop bound processes are being transitioned to this emerging platform. The fight for the Open Web is on, with Microsoft threatening to transtion their entire business desktop monopoly to a Web platfomr they own. ~ge~
Gary Edwards

The Future of the Desktop - ReadWriteWeb by Nova Spivak - 0 views

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    Excellent commentary from Nova Spivak; about as well thought out a discussion as i've ever seen concerning the future of the desktop. Nova sees the emergence of a WebOS, most likely based on JavaScript. This article set off a fire storm of controversy and discussion, but was quickly lost in the dark days of late August/September of 2008, where news of the subsequent collapse of the world financial system and the fear filled USA elections dominated everything. Too bad. this is great stuff. ..... "Everything is moving to the cloud. As we enter the third decade of the Web we are seeing an increasing shift from native desktop applications towards Web-hosted clones that run in browsers. For example, a range of products such as Microsoft Office Live, Google Docs, Zoho, ThinkFree, DabbleDB, Basecamp, and many others now provide Web-based alternatives to the full range of familiar desktop office productivity apps. The same is true for an increasing range of enterprise applications, led by companies such as Salesforce.com, and this process seems to be accelerating. In addition, hosted remote storage for individuals and enterprises of all sizes is now widely available and inexpensive. As these trends continue, what will happen to the desktop and where will it live?" .... Is the desktop of the future going to just be a web-hosted version of the same old-fashioned desktop metaphors we have today? ..... The desktop of the future is going to be a hosted web service ..... The Browser is Going to Swallow Up the Desktop ...... The focus of the desktop will shift from information to attention ...... Users are going to shift from acting as librarians to acting as daytraders. ...... The Webtop will be more social and will leverage and integrate collective intelligence ....... The desktop of the future is going to have powerful semantic search and social search capabilities built-in ....... Interactive shared spaces will replace folders ....... The Portable Desktop ........ The Sma
Gary Edwards

SXSW: Big Browsers Butt Heads - AppScout - 0 views

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    From AppScout: ... "For the third year in a row, leading minds from the major browsers got together at SXSW Interactive to spar with one another over issues like Web standards and openness. As in years past, Mozilla's Brendan Eich, Microsoft's Chris Wilson, Opera's Charles McCathieNevile, and moderator Arun Ranganathan (also from Mozilla) were present, and this year they were joined by Google's Darin Fisher.

    As always, Apple was absent from the panel. Wilson told me that Apple is active in the standards discussion, but the company's famously closed corporate policy prevents Apple reps from participating in panels like this (almost every laptop I saw in the room was a Mac, so apparently the policy hasn't hurt them much). In any case, Safari's WebKit was represented by Chrome (Fisher), which is also built on WebKit....."

    AppScout does a great job of collecting some of the best snippets to come out of this panel discussion. Really though, how can anyone have a browser discussion without edge of the Web WebKit device browsers? And then there's this: the discussions today isn't about "browsers". It's about RiA platforms and how browsers are used to launch rich internet applications. Microsoft has XAML-Silverlight. Adobe has AiR-WebKit-SWF. And the Open Web has WebKit-HTML+. That's the battle!
Gary Edwards

Apple's extensions: Good or bad for the open web? | Fyrdility - 0 views

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    Fyrdility asks the question; when it comes to the future of the Open Web, is Apple worse than Microsoft? He laments the fact that Apple pushes forward with innovations that have yet to be discussed by the great Web community. Yes, they faithfully submit these extensions and innovations back to the W3C as open standards proposals, but there is no waiting around for discussion or judgement. Apple is on a mission.

    IMHO, what Apple and the WebKit community do is not that much different from the way GPL based open source communities work, except that Apple works without the GPL guarantee. The WebKit innovations and extensions are similar to GPL forks in the shared source code; done in the open, contributed back to the community, with the community responsible for interoperability going forward.

    There are good forks and there are not so good forks. But it's not always a technology-engineering discussion that drives interop. sometimes it's marketshare and user uptake that carry the day. And indeed, this is very much the case with Apple and the WebKit community. The edge of the Web belongs to WebKit and the iPhone. The "forks" to the Open Web source code are going to weigh heavy on concerns for interop with the greater Web.

    One thing Fyrdility fails to recognize is the importance of the ACiD3 test to future interop. Discussion is important, but nothing beats the leveling effect of broadly measuring innovation for interop - and doing so without crippling innovation.

    "......Apple is heavily involved in the W3C and WHATWG, where they help define specifications. They are also well-known for implementing many unofficial CSS extensions, which are subsequently submitted for standardization. However, Apple is also known for preventing its representatives from participating in panels such as the annual Browser Wars panels at SXSW, which expresses a much less cooperative position...."
Gary Edwards

ptsefton » OpenOffice.org is bad for the planet - 0 views

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    ptsefton continues his rant that OpenOffice does not support the Open Web. He's been on this rant for so long, i'm wondering if he really thinks there's a chance the lords of ODF and the OpenOffice source code are listening? In this post he describes how useless it is to submit his findings and frustrations with OOo in a bug report. Pretty funny stuff even if you do end up joining the Michael Meeks trek along this trail of tears. Maybe there's another way?

    What would happen if pt moved from targeting the not so open OpenOffice, to target governments and enterprises trying to set future information system requirements?

    NY State is next up on this endless list. Most likely they will follow the lessons of exhaustive pilot studies conducted by Massachusetts, California, Belgium, Denmark and England, and end up mandating the use of both open standard "XML" formats, ODF and OOXML.

    The pilots concluded that there was a need for both XML formats; depending on the needs of different departments and workgroups. The pilot studies scream out a general rule of thumb; if your department has day-to-day business processes bound to MSOffice workgroups, then it makes sense to use MSOffice OOXML going forward. If there is no legacy MSOffice bound workgroup or workflow, it makes sense to move to OpenOffice ODF.

    One thing the pilots make clear is that it is prohibitively costly and disruptive to try to replace MSOffice bound workgroups.

    What NY State might consider is that the Web is going to be an important part of their informations systems future. What a surprise. Every pilot recognized and indeed, emphasized this fact. Yet, they fell short of the obvious conclusion; mandating that desktop applications provide native support for Open Web formats, protocols and interfaces!

    What's wrong with insisting that desktop applciations and office suites support the rapidly advancing HTML+ technologies as well as the applicat
Gary Edwards

Intel and TSMC: What are they thinking? | Peter Glaskowsky - CNET News - 0 views

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    Here we sit at the dawn of "The Age of Visual Computing" and Intel makes a deal with their arch enemy, low cost-high volume SOC producer TSMC. Peter Glaskowsky argues that the Intel-TSMC alliance announced earlier this week is a good thing for both companies, but not for the reasons stated by Intel. Peter discusses Intel's problem of competing with low margin manufactures like TSCM. He walks through the challenges and options Intel has, describing why this is a killer deal for both Intel and TSMC. The losers however are Nvidia, ViA and ARM. Great discussion! Looks to me like Intel is very concerned about Nvidia and the ION-Atom motherboard. So much so that they are willing to risk a massive anti-trust action.
    There are a number of articles and comments at the diigo "Future of the Web" group discussing Nvidia's Jen-Hsun Huang, the ION-Atom motherboard, and Jen's "Age of Visual Computing" vision. His views on legacy x86 CPU processing power and why we need a combined GPU-CPU architecture are fascinating. Soon enough, i expect to see a netbook running the Google Android OS on a ION-Atom or ION-ViA motherboard. What a day that's going to be.
Gary Edwards

Under the Covers: Alfresco's SharePoint Services (WSS) Killer - 0 views

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    Reverse engineering the MS Office SharePoint Protocol: CMSwire has a good review of Alfresco's latest feature, the repurposing of MSOffice as an editing and collaboration front end for the Alfresco Open Web Content Management System.
    Microsoft ha sof course been very busy re-purposing MSOffice as a front end editor - shared collaboration space for their own MOSS WebStack - CMS. Thanks to the EU, Microsoft was forced to publicly disclose integration and interop methods used to wire together MOSS. Alfresco seized the disclosure to create their own re-purposing.
    IMHO, this is exactly how the Microsoft monopoly needs to be cracked. Instead of replacing MSOffice at great cost and disruption to business users, tap into the same re-purposing methods Microsoft uses as they try to shift that monopoly center from the desktop to a proprietary MS Web.
    "... The Office SharePoint Protocol is one of the big achievements that Alfresco has come out with to sell Alfresco Share as a true viable alternative to SharePoint in the enterprise....
    "... Microsoft Office is still the most widely used productivity suite in organizations today. That's a huge reason why SharePoint has been so successful - Microsoft created a protocol to enable Office to interact directly with SharePoint. This means you don't have to leave the discomfort of our Office application to create, edit and manage documents and calendar events in SharePoint." For Alfresco, the break came when Microsoft released a number of technical specifications to the public (including the spec for SharePoint 2007) in the name of interoperability. Alfresco used this information to implement the Office and SharePoint protocols as a compatible server - thus the same functionality users get working between Office and SharePoint, they can now also get natively with Office and Alfresco.
Gary Edwards

The uphill battle Microsoft faces with Windows Mobile « jkOnTheRun - 0 views

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    The recent announcements by Microsoft detailing Windows Mobile (WM) 6.5 and to a lesser degree WM 7.0 have left many questioning the continued relevance of Windows Mobile in the future.  The incremental update to WM has been received as expected with some excited for the future and others declaring "too little, too late."  Take the next version of WM as you will, Microsoft faces a great challenge to keep WM relevant in today's smartphone market"...... Good discussion about Microsoft's failure to show at the Barcelona World Mobility Conference with anything worth talking about. Apple doesn't even show up, but the iPhone dominates all discussions! So what's up with Microsoft? Have they finally dropped the ball on the device end of their emerging Web platform? I've posted a lengthy comment about WebKit, the iPhone and the emergence of a next generation visual document model that also works as a Web application.
Gary Edwards

SVG Is The Future Of Application Development | SitePoint » - 0 views

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    I could see this coming a mile away, ana it's about time! ".... So if HTML can't deliver for us here, what will? Microsoft wants us to use Silverlight and Adobe wants us to use Flash and AIR, of course. And Apple…? Apple ostensibly wants us to use HTML5's canvas. Both Microsoft's and Adobe's contenders are proprietary, which seems to be reason enough for web developers to avoid them to a certain degree, and all of them muddy HTML, which is a dangerous thing for the semantic web. But Apple actually has a trick up its sleeve. Like Mozilla's been doing with Firefox, Apple has quietly been implementing better support for SVG, the W3C's Recommendation for XML-based vector graphics, into WebKit. SVG delivers the same kind of vector graphics capabilities that Flash does, but it does so using all the interoperability benefits that XML brings along for the ride. SVG is great for graphically displaying both text and images, manipulating them with declarative visual primitives, and it comes with a host of lickable effects. Ironically, SVG was originally jointly developed by both Adobe and Sun Microsystems but recently it's Sun Labs that has been doing interesting stuff with the technology. The most compelling experiment of this kind has to be Sun Labs's Lively Kernel project....."
Gary Edwards

The Economics of Giving It Away - WSJ.com JANUARY 31, 2009 By CHRIS ANDERSON - 0 views

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    In a battered economy, free goods and services online are more attractive than ever. So how can the suppliers make a business model out of nothing? ust as King Gillette's free razors only made business sense paired with expensive blades, so will today's Web entrepreneurs have to not just invent products that people love, but also those that they will pay for. Not all of the people or even most of them -- free is still great marketing and bits are still too cheap to meter -- but enough to pay the bills. Free may be the best price, but it can't be the only one.
Gary Edwards

20 Great Ideas For You To Steal -- Great Ideas -- InformationWeek - 0 views

  • Web 2.0 Wiki And VoIP Streamline Business For BearingPoint
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    The technologiess used by 20 innovative companies surveyed by InformationWeek are profiled here. Ltos of good stuff. Ideas involving green technology, voice over IP, security, and more are profiled. Heavy use of portaland wki knowledge sharing systems. Data and business process services converge at the portal level to provide some interesting breakthroughs.
Gary Edwards

An Enterprise Content Breakthrough? : InternetNews Realtime IT News - 0 views

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    The hope is that a new specification will help companies finally handle and manage all the information stored in different repositories throughout the enterprise. Enterprises have been struggling for years to leverage all the information on business processes they have stored away in order to conduct business better. The problem is much of this information is created in unstructured documents, such as spreadsheets and word processing documents, rather than in a database, making it difficult to control and manage. Several vendors offer enterprise content management (ECM) solutions to deal with unstructured documents, but different vendors' solutions do not talk to each other. Businesses store their unstructured documents in multiple repositories from different vendors, so they have to spend a great deal of time and money to integrate these repositories so they can communicate with one another. A potential solution, the Content Management Interoperability Services (CMIS) specification, was announced today by tech heavyweights Microsoft, IBM and EMC.
Gary Edwards

The real reason Google is making Chrome | Computerworld Blogs - 0 views

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    Good analysis by Stephen Vaughan-Nichols. He gets it right. Sort of. Stephen believes that Chrome is desinged to kill MSOffice. Maybe, but i think it's way too late for that. IMHO, Chrome is designed to keep Google and the Open Web in the game. A game that Microsoft is likely to run away with. Microsoft has built an easy to use transiton bridge form MSOffice desktop centric "client/server" computing model to a Web centirc but proprietary RiA-WebStack-Cloud model. In short, there is an on going great transtion of traditional client/server apps to an emerging model we might call client/ WebStack-Cloud-RiA /server computing model. As the world shifts from a Web document model to one driven by Web Applications, there is i believe a complimentary shift towards the advantage Micorsoft holds via the desktop "client/server" monopoly. For Microsoft, this is just a transtion. Painful from a monopolist profitability view point - but unavoidably necessary. The transition is no doubt helped by the OOXML <> XAML "Fixed/flow" Silverlight ready conversion component. MS also has a WebStack-Cloud (Mesh) story that has become an unstoppable juggernaut (Exchange/SharePoint/SQL Server as the WebSTack). WebKit based RiA challengers like Adobe Apollo, Google Chrome, and Apple SproutCore-Cocoa have to figure out how to crack into the great transition. MS has succeeded in protecting their MSOffice monopoly until such time as they had all the transtion pieces in place. They have a decided advantage here. It's also painfully obvious that the while the WebKit guys have incredible innovation on their side, they are still years behind the complete desktop to WebStack-RiA-Cloud to device to legacy servers application story Microsoft is now selling into the marketplace. They also are seriously lacking in developer tools. Still, the future of the Open Web hangs in the balance. Rather than trying to kill MSOffice, i would think a better approach would be that of trying to
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    There are five reasons why Google is doing this, and, if you read the comic book closely - yes, I'm serious - and you know technology you can see the reasons for yourself. These, in turn, lead to what I think is Google's real goal for Chrome.
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    I'm still keeping the door open on a suspicion that Microsoft may have planned to end the life of MS Office after the new fortress on the server side is ready. The code base is simply too brittle to have a competitive future in the feature wars. I can't get past my belief that if Microsoft saw any future in the traditional client-side office suite, it would have been building a new one a decade ago. Too many serious bugs too deeply buried in spaghetti code to fix; it's far easier to rebuild from the ground up. Word dates to 1984, Excel to 1985, Powerpoint to 1987, All were developed for the Mac, ported years later to Windows. At least Word is still running a deeply flawed 16-bit page layout engine. E.g., page breaks across subdocuments have been broken since Word 1.0. Technology designed to replace yet still largely defined by its predecessor, the IBM Correcting Selectric electro-mechanical typewriter. Mid-80s stand-alone, non-networked computer technology in the World Wide Web era? Where's the future in software architecture developed two decades ago, before the Connected World? I suspect Office's end is near. Microsoft's problem is migrating their locked-in customers to the new fortress on the server side. The bridge is OOXML. In other words, Google doesn't have to kill Office; Microsoft will do that itself. Giving the old cash cow a face lift and fresh coat of lipstick? That's the surest sign that the old cow's owner is keeping a close eye on prices in the commodity hamburger market while squeezing out the last few buckets of milk.
Paul Merrell

Get Satisfaction - People-Powered Customer Service - 0 views

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    Interesting SaaS. Social Helpdesk? Folks post gripes about companies or products. Many companies have assigned folks to respond. E.g., Comcast has 9 staffers responding to customer support issues. Some start-ups are using the service as their only customer support web presence. If we view IT support on a continuum, we begin with in-house call centers, move to newsgroups and outsourced call centers, etc. Now a SaaS in the cloud for many companies' customer support? The company has a great (short) slideshow at . It has a fantastic punchline.
Gary Edwards

MWC 2010: The Year of the Android | Gadget Lab | Wired.com - 2 views

  • Forget about the iPhone. Microsoft is in a death-match with Google and its free OS.
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    ARCELONA - This year at the Mobile World Congress is the year of Android. Google's operating system debuted here two years ago. Last year we expected a slew of handsets, and saw just a trickle. This year, Android is everywhere, on handsets from HTC, Motorola, Sony Ericsson, and even Garmin-Asus. If this were the world of computers, Android would be in a similar position to Windows: Pretty much every manufacturer puts it on its machines. This is great news for us, the consumer. Android is stable, powerful and now it even runs Flash (I got a sneak peek of Flash running on a Motorola handset here at the show. It crashed). It's even better for the manufacturers, as - unlike Windows Mobile - Android is free. It's also open, so the phone makers can tweak it and trick it out as much as they like. And they do like. Most of the Android phones here at Mobile World Congress are running custom versions of Android, which differentiates them and, in theory at least, makes them easier to use, hiding the complexities of a proper multitasking OS from the user.
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