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The 10 Social Media Metrics Your Company Should Monitor - 1 views

www.socialtimes.com/...social-media-metrics web20 metrics ROI social media research marketing
shared by Joerg Eisfeld-Reschke on 10 Mar 10 - Cached
  • While companies are starting to adopt Social Media for online marketing campaigns, and even letting employees participate, the question of ROI (Return on Investment) arises, along with doubts about what metrics to measure. How do you know how effective your social media campaigns are if you’re not measuring any metrics, let alone an overall ROI? Below, we discuss ten important Social Metrics for companies.
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Adding Social Media to the Customer Service Mix: How Enterprise Search 2.0 Uncovers 360... - 0 views

www.coveo.com/...veo-Gartner-Webinar-CoveoEmail social media unternehmen customer relation marketing recherche_tipps
shared by Brigitte Pott on 09 May 11 - No Cached
  • Brigitte Pott on 09 May 11
     
    (mit Analyst von Gartner) Social media has exploded as a popular channel containing valuable customer data and feedback. But how can you use that data to better equip CSRs, Managers, and even Customers with information to improve customer service? How can you correlate it with information stored within your company and in cloud-based systems? Event Details Tuesday, May 10, 2011 1:00 pm EDT/GMT-4 Register Now Register Now Enterprise Search 2.0-powered applications access relevant information regardless of where it's stored, including social media channels, and presents the information in 360 degree dashboards, so agents, customers and executives can have a complete view of information relevant to them. 360 views drive improvements in customer service metrics, increase customer satisfaction, and better inform executive decisions.
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5 Social Media Secrets for 2010 - SlideShare Newsletter - 2 views

www.slideshare.net/...jan1 social-media guideline slideshare enterprise2.0
shared by maike online on 18 Jan 10 - Cached
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Social Media-Metrics: 100 Wege Social Media Kommunikation zu messen | Von Tim Krischak ... - 1 views

kommunikation-zweinull.de/00-wege-social-media-zu-messen business20 social-media
shared by anja c. wagner on 20 Apr 11 - No Cached
  • anja c. wagner on 20 Apr 11
     
    Business-Menschen wünschen einen ROI ...
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