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In a crisis, the difference between life and death is often having knowledgeable people on the scene with quick access to accurate information. With smartphone penetration in the U.S. up to 56 percent, mobile technology is an increasingly effective pathway to these facts. Mobile applications are now making it easier to find and share essential information during emergencies.

The introduction of the iPhone, and with it the smartphone revolution in 2007, has been both a boon and a bane for law enforcement. While apps and constant connectivity have enhanced police officers' productivity, the legal landscape surrounding society's use of these devices continues to evolve. The resulting uncertainty occasionally leads to makeshift policies, undesirable press coverage, and lengthy court battles. As the law in this domain solidifies, departments must be quick to recognize appropriate tactics and quickly adopt effective policies. A more pronounced area of smartphone jurisprudence centers around citizens recording on-duty police officers, which is now legal in every jurisdiction of the United States. Nevertheless, misunderstandings about two-party consent laws and wiretap statutes have resulted in a substantial number of improper arrests and detentions in recent years. As a result, departments have not only been responsible for more than $1 million in related settlements over the past three years, but have also faced heavy scrutiny by the public and in the media for these events. Through proactive training, departments have an opportunity to stop the bleeding of public trust and shape perception of law enforcement for the better.

Technology makes tasks exponentially easier and opens up opportunities to people around the world. However, innovation brings with it new areas of weakness. Data breaches or computer viruses can threaten any networked device, from a personal smartphone to enterprise server farms. This presents a major risk to organizations, as adoption of new technology can leave them susceptible to hackers.

Over the past two years, people adopted smart technology with increasing frequency. According to the Pew Research Center, half of American adults today own a tablet or e-reader. First responders are among the professional groups who have found ways to integrate these devices into their day-to-day operations. As tablets, smartphones and other mobile devices enter the public safety scene, however, agents must not only familiarize themselves with their use, but also understand their benefits and drawbacks.