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Martin M

Bokardo » Common Pitfalls of Building Social Web Applications and How to Avoi... - 0 views

bokardo.com/...ilding-social-web-applications

checklist participation

shared by Martin M on 11 Sep 07 - Cached
  • 1) Underestimating The Cold Start Problem
  • you have to build your own attention momentum over time
  • Strong social sites build value one user at a time. If one user finds value, then they’re much more likely to tell others or invite their friends.
  • ...6 more annotations...
  • 2) Focusing on Too Many Things
  • If you can’t describe what your site does with a single, clear idea then you’re trying to do too much
  • the ease of adding social features is a barrier to focus
  • Nail that one thing to the ground, and show people how you do that one thing better than anybody else.
  • 3) Lack of Sustained Execution
  • 4) Pointing the Finger when Missteps Happen
Oksana

Improve your online sharing - Bokardo - 0 views

bokardo.com/...improve-your-online-sharing

bokardo encourage_sharing

shared by Oksana on 28 Sep 07 - Cached
  • One thing you can do is to personalize the share message. Instead of saying “a friend wanted to share with you”. say “Your friend Josh wanted to share with you”.
Oksana

Knowledge Management, management des connaissances - Seven Principles for Cultivating C... - 0 views

www.polia-consulting.com/rinciples-for-Cultivating.html

shared by Oksana on 27 Sep 07 - Cached
  • Because communities of practice are voluntary... what makes them successful over time is their ability to generate enough excitement, relevance, and value to attract and engage members
  • Many natural communities never grow beyond a network of friends because they fail to attract enough participants. Many intentional communities fall apart soon after their initial launch because they don’t have enough energy to sustain themselves. Communities, unlike teams and other structures, need to invite the interaction that makes them alive. For example, a park is more appealing to use if its location provides a short cut between destinations. It invites people to sit for lunch or chat if it has benches set slightly off the main path, visible, but just out of earshot, next to something interesting like a flower bed or a patch of sunlight.
Oksana

Journal of Knowledge Management Practice, - 0 views

www.tlainc.com/articl45.htm

communites_of_practice knowledge_management participation

shared by Oksana on 24 Sep 07 - Cached
  • The book “Cultivating Communities of Practice” represents a major milestone in knowledge management literature.  It provides a crystallized perspective by submitting an important structural model for the communities of practice based on the experiences culled from the World Bank, Shell Oil and McKinsey and Company.
  • The purpose is to invite greater inquiring into such an approach of managing knowledge in the organisation.
  • Chapter 1 introduces the communities of practice and explains why they are appropriate social structures suitable for developing and sharing knowledge in the organisation.  The value of the communities of practice lies in its ability to connect personal development and the professional identity of practitioners to the strategy of the organisation. Hence, communities of practice yield short-term and long-term benefits to both the organisation and the individual community member. 
  • ...2 more annotations...
  • Chapter 10 enlarges the scope of communities of practice and argues that they may transcend organisational boundaries and be formed with suppliers, distributors, consumers other organisations across national borders. In closing, it suggests that communities of practice may be formed even in the society and include areas outside business such as housing, parenting, health, education and areas of practice associated to the human society. It is insightful of the authors to conceive the far-reaching applicability of communities of practice across organisations, nations and societies. This concluding chapter asserts that the need to manage knowledge is not merely restricted within the business arena.  Furthermore, the notion of communities of practice is relevant to any context so long as there is a domain of knowledge to explore and develop, a community of members who interact and a practice in which they are engaging.
  • Chapter 9 provides the strategy to design community-based knowledge initiative for the entire organisation.
Martin M

Bokardo » Common Pitfalls of Building Social Web Applications and How to Avoi... - 0 views

bokardo.com/...s-and-how-to-avoid-them-part-3

checklist participation socialsoftware tagging

shared by Martin M on 11 Sep 07 - Cached
Martin M

Bokardo » Putting the Del.icio.us Lesson into Practice, Part I - 0 views

bokardo.com/...us-lesson-into-practice-part-i

participation socialsoftware

shared by Martin M on 11 Sep 07 - Cached
  • The best tools do one thing very well. It nails a certain activity to the wall and really makes it simple and easy. Hammers drive in nails. Del.icio.us saves bookmarks. Netflix sends you movies. Photoshop enables image editing. iTunes plays music, etc. All of these tools actually have other uses, but that’s the 1%. We naturally gravitate toward software with a single purpose because its easier to remember and we know exactly what we’re doing when we’re using it.
Oksana

Derek's Blog: Participation Online - the Four Cs - 0 views

blog.core-ed.net/...icipation_online_the_four.html

participation the_four_cs

shared by Oksana on 21 Sep 07 - Cached
  • ways in which people participate in online communities
  • In particular
  • the different phases people seem to go through
  • ...7 more annotations...
  • My diagram attempts to illustrate how many participants in the online environment move through phases as they gain understanding and confidence.
  • consumer - The first phase is where participants (often referred to as lurkers) simply read and explore the posts of others. Far from being passive as the word lurker suggests, consumers can be very active participants in an online community - just not yet visible to others.
  • commentor - as this label suggests, these people make comments on others posts (either on blogs, or in discussion forums), often seeking clarification, agreeing with a statement, or offering a suggestion or link to something similar.
  • contributor - as this label suggests, contributors are those who have started their own blogs or who initiate new threads on discussion forums. They are confident about putting forth their own ideas etc.
  • commentator - a commentator is someone who frequently takes a 'meta' view of what is going on, providing a level of leadership within the community. Their contributions will often draw attention to the 'bigger picture', making links with other work - analysing and synthesising the contributions of others.
  • it's not intended to suggest that people will operate exclusively within one of these phases - there's plenty of evidence to suggest that contributors also post comments on other people's blogs etc.
  • attempt to illustrate the fact that most people appear to operate predominantly in one or other of the phases in their journey to becoming online citizens, and that there is some sort of progression that characterises this growth.
Oksana

Managing the Virtual Commons: Kollock and Smith - 0 views

www.sscnet.ucla.edu/...vcommons.htm

free-rider lurking public_good

shared by Oksana on 19 Sep 07 - Cached
  • public goods
  • The temptation is to enjoy a public good without contributing to its production, but if all reach this decision, the good is never created and all suffer.
  • free-rider problem
  • ...2 more annotations...
  • Whenever one person cannot be excluded from the benefits that others provide, each person is motivated not to contribute to the joint effort, but to free-ride on the efforts of others. If all participants choose to free-ride, the collective benefit will not be produced. The temptation to free-ride, however, may dominate the decision process and thus all will end up where no one wanted to be.
  • Overusing bandwidth is not the only social dilemma members of the Usenet face. Whatever the goal of the newsgroup, it's success depends on the active and ongoing contributions of those who choose to participate in it. If the goal of the newsgroup is to exchange information and answer questions about a particular topic (e.g., alt.comp.sys.gateway-2000), participants must be willing to answer questions raised by others, summarize and post replies to queries they have made themselves, and pass along information that is relevant to the group. If the goal of the newsgroup is to discuss a current event or social issue (e.g., soc.veterans), participants need to contribute to the discussion and to encourage its development. Once again there is the temptation to free-ride: asking question but not answering them; gathering information but not distributing it; or reading ongoing discussions without contributing to them (termed lurking). Some newsgroups successfully meet these challenges, others start well and then degrade, and still other newsgroups fail at the beginning of their existence, never managing to attract a critical mass of participants.
Oksana

16 Core Observations of Social Design - Bokardo - 0 views

bokardo.com/...-observations-of-social-design

bokardo social_design

shared by Oksana on 28 Sep 07 - Cached
  • Humans constantly search out ways to communicate more efficiently.
  • The primary use of the Internet is communication
  • The people we know greatly influence how we act.
  • ...2 more annotations...
  • Humans aren’t always rational, but are usually self-interested.
  • People usually compare themselves to those in their social group, not society at large.
Oksana

The Lifecycle of Online Community Members « Scott Burkett's Pothole on the In... - 0 views

www.scottburkett.com/...-online-community-members.html

diagram participation

shared by Oksana on 22 Sep 07 - Cached
  • It is important to point out that the success or failure of an online community is usually determined by only a small percentage of the site’s audience. This loosely follows in the tradition of Vilfredo Pareto’s so-called 80/20 rule (also called the Pareto Principle). A study performed by Arthur Andersen found that only 5 percent to 15 percent of all members contributed frequently to the communities they visited. While there are always exceptions to this, the community-owner should strive to support those frequent contributors. This is the fast-track to expanding a membership base. Using the above diagram, you can see the evolution from passers-by all the way through to evangelists. The typical member starts off in the passer-by/stranger quadrant, then moves over to lurker status once they start having repeated visits to the community. Once a lurker comes “out” of the shadows and begins participating they enter into the participant quadrant. This is where they are both showing up and participating. By the time a member reaches the “evangelist” quadrant, they are quite adamant in their support of your community - even fanatical at times. This is a good thing.
  • Why did we experience such a dramatic jump in the 4th and 5th years? That’s how long it took for us to convert enough lurkers to participants, and enough participants to evangelists.
  • Once you hit a critical mass of participants, a certain number of those folks will become evangelists for your community, and will go to some pretty unbelievable extremes to promote it. These evangelists represent that aforementioned small minority that will effectively make or break your community.
  • ...9 more annotations...
  • If you build it, they will come?
  • If you build it, they will not necessarily come.
  • Many communities fall by the wayside and close up shop because of this very reason.
  • If you build it, and promote it, they will come, at least once. It is then up to you to give them a positive impression of your community through your content, tools, presentation, and policies. It is of vital importance that these areas be addressed early and often if you want to maximize your ability to attract and retain members, and subsequently, participation.
  • important to understand a bit about the lifecycle of a community
  • When someone first discovers your online community, they are probably nothing more than curiosity seekers.
  • They may take a look around, and if they see enough value there for a possible future visit, they may possibly bookmark it. Future visits will either solidify that value for them, or convince them that there are better places to spend their time.
  • If they decide to visit periodically, they become what we call “lurkers”. These lurkers will rarely, if ever, post or publish anything within the community. Instead, they are content to simply view the musings of other community members. These lurkers are most often seeking a certain type of information, and are content to simply read the opinions of other members.
  • Eventually, some of these “lurkers” may progress into being regular participants. However, do not be fooled into thinking that you will have a meteoric conversion rate. Historically speaking, online communities have always had many more “lurkers” than regular participants.
Oksana

Invisible Participants: How Cultural Capital Relates to Lurking Behavior - 0 views

www2006.org/...p1018-soroka-xhtml.html

lurking

shared by Oksana on 11 Sep 07 - Cached
  • While participation in the activities of virtual communities is crucial for a community's survival and development, many people prefer lurking, that is passive attention over active participation.
  • This work investigates the concept of cultural capital as situational antecedent of lurking and de-lurking (the decision to start posting after a certain amount of lurking time).
  • Cultural capital is defined as the knowledge that enables an individual to interpret various cultural codes.
  • ...28 more annotations...
  • The main hypothesis states that a user's cultural capital affects her level of activity in a community and her decision to de-lurk and cease to exist in very active communities because of information overload.
  • The hypotheses verified here make it clear that fostering receptive participation may be as important and constructive as encouraging active contributions in online communities.
  • Lurking has been studied in the past [37, 42, 43, 44, 45, 62].
  • Identifying lurkers constitutes a difficult methodological problem: Lurkers do not leave visible traces. Even if lurkers can be identified, it is difficult to approach them directly, because their identity is often disguised. This is why lurking research is interesting and challenging.
  • The main goal of this research is to study the triggers to active participation
  • We built a framework for analyzing passive and active Internet behavior based on Social Capital Theory [47] and Cultural Capital Theory [8].
  • The Social Capital aspect of our research has been described elsewhere [51].
  • This paper concentrates on the Cultural Capital and its relation to the lurking phenomenon.
  • A somewhat deeper semantic examination reveals that the English verb "to lurk" usually means "lying in wait", often with malicious intent.
  • Merriam-Webster dictionary definition of the verb "lurk" offers an additional unexpected meaning - "to persist in staying" [38]
  • To summarize, lurking is an integral and normal part of Internet behavior. It may be perceived as negative and harmful or as positive and useful. However, lurkers are present en masse. Some report the level of lurking to be 50-60% [42, 62], while others estimate it at 90% [29, 37]. This fact alone is strong enough to make research on lurkers worthwhile. Accordingly, many researchers have noted that lurkers are a major part of the Web community and should be studied [29, 31, 52, 53, 63, 78].
  • Nonnecke [42], Nonnecke and Preece [43] and Preece et al. [45] interviewed several users and classified different reasons for lurking behavior. Only the most relevant and interesting to this study will be pointed out (selected in bold in the table), not necessarily in order of importance.
  • One often stated reason for lurking is to learn about the community
  • Kraut et al. [31] point out that silent observation is an important way for novices to learn about a new topic
  • Whittaker et al. [78] define lurking-as-surveillance as peripheral participation that continues until a topic of direct interest is spotted. Donath [14] proposes that people often try to find out about other participants from the content of their postings. Nonnecke and Preece [43] define learning about the community culture as a central lurker activity - 70% of the users they interviewed stated they lurked to get to know the group better.
  • Another reason for lurking that is of special interest to this project is a sense of belonging to a group.
  • This means that in the course of the ostensibly passive activities of watching other people talk and getting familiar with the content and style of the community people feel that they belong to the community. The sense of belonging to an online community has also been reported by Beaudouin and Velkovska [5].
  • Another frequent explanation of lurking is free-riding.
  • Free-riding is defined as a use of common good without contributing to it [11, 65]. As information is frequently considered a public good [50], lurkers can be perceived as free riders. Kollock and Smith [30], Wellman and Gulia [76] and Morris and Ogan [41] discuss lurkers as free riders, referring to non active participation
  • Nevertheless, free riding connotes negative activity.
  • Another reason for lurking is information overload [25, 26].
  • This observation is related to the cognitive abilities of people to digest huge amounts of information.
  • but they do have to deal with all the messages flying around. So it is not surprising that people find it hard to keep up with very busy communities and prefer lurking there and sometimes even dropping off entirely [42].
  • He concludes that the main reason for lurking is a violent atmosphere in computer forums, dominated by young and not so well-behaved people.
  • Finally, the last reason of interest is the reaction of the community to de-lurking. In his SlashDot.com article, Katz [29]
  • Nonnecke [42] also points out that the reaction of the community to de-lurking and flaming (violent Internet behavior, see [23]) are possible reasons for lurking.
  • Soroka et al. [62] found a clear correlation between a positive first posting experience and subsequent active participation in the community.
  • If the general atmosphere in the community is bad, the reaction to newcomers is non-welcoming or an attitude to user's subjects of interest is negative, people might choose to stay silent or drop off.
Oksana

cop21.jpg (JPEG-Grafik, 444x300 Pixel) - 0 views

tn20.com/...cop21.jpg

levels_of_participation participation

shared by Oksana on 21 Sep 07 - No Cached
  • Oksana on 21 Sep 07
     

Martin M

Psychology of Social Design Talk - Bokardo - 0 views

bokardo.com/...ychology-of-social-design-talk

participation

shared by Martin M on 11 Sep 07 - Cached
  • Kurt Lewin’s Equation as the central tension in social psychology
  • Robert Axelrod’s 3 necessary conditions to cooperate
  • http://del.icio.us/bokardo/uxweek/
  • ...4 more annotations...
  • Download PDF of The Psychology of Social Design
  • Abraham Maslow’s Hierarchy of needs as a precursor to the Del.icio.us Lesson
  • Peter Kollock’s 4 motivations for contributing
  • Duncan Watts’ study on social influence in interfaces
Martin M

OUseful Info: Social Computing Forecasts - 0 views

blogs.open.ac.uk/...010286.html

participation

shared by Martin M on 11 Sep 07 - Cached
  • To what extend could we - and/or should we - be encouraging students to use Web 2.0 tools, either off their own back, or via institutional systems?
  • "participation ladder", which can be used to identify the extent to which consumers participate
  • creator/synthesizer/consumer pyramid,
Oksana

Slashdot | Luring the Lurkers - 0 views

slashdot.org/...1745252.shtml

lurking

shared by Oksana on 18 Sep 07 - Cached
  • Lurkers are one of the Net's biggest disenfranchised groups, unseen or heard. Although there are many more Lurkers than posters by far on sites like this, they get almost none of the attention. This distorts agendas and skews perceptions. As newcomers come onto the Web in record numbers, Lurking is growing -- you should see my e-mail. So are the reasons for websites to take Lurkers more seriously and get them to come out.
  • A recent survey by a computer consulting firm in Chicago found that 98 per cent of the visitors to large sites with open forums - from AOL and MSN to sites like Slashdot - never submit ideas or articles and never post opinions or participate in arguments.
  • Sites like Slashdot should offer special welcome areas for Lurkers, newcomers and newbies, not to mention immigrants, the elderly, the technically challenged or the shy. I can testify from personal experience that there are hundreds of people on this site who would be happy to help if they were asked, and would warmly greet newcomers.
  • ...2 more annotations...
  • Established sites like the Well have long provided moderated areas where people can identify themselves, be welcomed, and ask questions about the site, and the different topics and discussion areas. There is no debate or arguments on welcome sites, simply the chance for people to say who they are, why they're here, and what they are interested in, and for the site - usually volunteers -- to help guide them.
  • One of the best things about the Web, as many Lurkers point out, is, in fact, one of the worst - a tolerance for open discussion that makes the Internet the freest culture in the world. For me, this is a fair trade-off.
Oksana

Industry Trends: The Evolution of Knowledge Management (KM 1.0 vs. KM 2.0) by Jennifer ... - 0 views

blogs.ittoolbox.com/...m-20-by-jennifer-okimoto-19218

shared by Oksana on 02 Oct 07 - Cached
  • Jen's presentation is one of those decks that I will be re-using over and over and over again, whenever someone would ask me where KM got started and where KM is at the moment. Call it whatever you want, Knowledge Management, KM, Knowledge Sharing, Learning and Knowledge, whatever, it is still the very same thing: sharing your knowledge and collaborating with others while you learn how to be smarter at what you do and without not necessarily working harder.
Oksana

Mozilla Firefox - 0 views

www.helsinki.fi/...king.txt

virtual_community

shared by Oksana on 20 Sep 07 - Cached
  • Oksana on 20 Sep 07
     

Oksana

CoP: Best Practices - 0 views

www.co-i-l.com/...lss.shtml

communites_of_practice

shared by Oksana on 28 Sep 07 - Cached
  • Legitimizing participation. Organizations can support communities of practice by recognizing the work of sustaining them; by giving members the time to participate in activities; and by creating an environment in which the value communities bring is acknowledged. To this end, it is important to have an institutional discourse that includes this less-recognized dimension of organizational life. Merely introducing the term "communities of practice" into an organization's vocabulary can have a positive effect by giving people an opportunity to talk about how their participation in these groups contributes to the organization as a whole.
Oksana

The Role of Status Seeking in Online Communities: Giving the Gift of Experience - 0 views

jcmc.indiana.edu/...lampel.html

participation status

shared by Oksana on 12 Sep 07 - Cached
  • First, we view status seeking as a social passion that drives participants to invest time and effort in giving the gift of their experience to others without direct benefit to themselves; and second, this social passion is a reliable source of continuing participation, making it more likely that virtual communities will survive and grow.
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