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First, we view status seeking as a social passion that drives participants to invest time and effort in giving the gift of their experience to others without direct benefit to themselves; and second, this social passion is a reliable source of continuing participation, making it more likely that virtual communities will survive and grow.

It is important to point out that the success or failure of an online community is usually determined by only a small percentage of the site’s audience. This loosely follows in the tradition of Vilfredo Pareto’s so-called 80/20 rule (also called the Pareto Principle). A study performed by Arthur Andersen found that only 5 percent to 15 percent of all members contributed frequently to the communities they visited. While there are always exceptions to this, the community-owner should strive to support those frequent contributors. This is the fast-track to expanding a membership base. Using the above diagram, you can see the evolution from passers-by all the way through to evangelists. The typical member starts off in the passer-by/stranger quadrant, then moves over to lurker status once they start having repeated visits to the community. Once a lurker comes “out” of the shadows and begins participating they enter into the participant quadrant. This is where they are both showing up and participating. By the time a member reaches the “evangelist” quadrant, they are quite adamant in their support of your community - even fanatical at times. This is a good thing.

Why did we experience such a dramatic jump in the 4th and 5th years? That’s how long it took for us to convert enough lurkers to participants, and enough participants to evangelists.

Once you hit a critical mass of participants, a certain number of those folks will become evangelists for your community, and will go to some pretty unbelievable extremes to promote it. These evangelists represent that aforementioned small minority that will effectively make or break your community.