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In this exclusive interview with Learnnovators, Jay Cross shares his insights on how informal learning is transforming workplaces around the world today. He explains his thoughts on the role of learning and performance professionals in supporting learners in today's workplaces. Jay's views on how today's forward thinking organizations are extending informal learning into the workflow are invaluable. Read on…

Learning technologies can help organizations build better relationships with customers Does your organization use customer-centered learning? Would you like your organization to uplift sales by 10%, increase cross-selling/up-selling by 11%, and getting new staff up to speed faster by 17%? http://elearningindustry.com/subjects/concepts/item/403-learning-technologies-help-organizations-relationships-customers

This position reports to a Lead Instructional Designer as a member of a cross-functional team and is responsible for the design and development of training materials and courseware. The courseware may be produced for many different industries and will be delivered in an increasing variety of delivery media including Web, Interactive Distance Learning (IDL) , Virtual Classroom Training (VCT), or Instructor Led hands on. Limited travel to support development and validation of course materials may be required. This individual is responsible for designing and developing training materials that: