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In order to ensure the relevance and influence the ongoing enhancement of user ICT provision and the associated awards, Digital 2010 (the regional digital skills partnership for Yorkshire & Humber) and the Scottish Qualifications Authority jointly commissioned Sero Consulting Ltd in spring 2008 to undertake research in ICT User skills. The focus was exclusively on the vision for ICT user skills in 2013 - referenced as 'Next Generation User Skills' - taking account of: * Skills that all employers will need, which they may not currently recognise - including web presence, information productivity, market research, infrastructure management * Skills that people (especially young people) will already have, but which may not be recognised or accredited * Generic occupational skills that people will need - such as remote working, online communication, information research, lifelong learning and, not least, management of their digital environment * Essential skills for living and learning in a digital age - including communication, accessing public services and underpinning personal econfidence