http://www.educationsector.org/sites/default/files/publications/ESS_ECore_1.pdf - 0 views
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George Bradford on 16 Jan 13Calling for Success: Online Retention Rates Get Boost From Personal Outreach BY MANDY ZATYNSKI »By mid-term summer semester 2012, Gina Cannell was struggling with her online statistics course. After failing a few quizzes and an exam, she worried her C grade would get worse. She asked her professor for extra help, but couldn't work through sample problems alone online. She needed live instruction. For two years, Cannell, a 43-year-old senior test engineer for Delta Air Lines, had excelled as an online student, but now she was facing failure or having to drop out. Her full-time job, family responsibilities, and a side business in interior design put on-campus classes-as well as tutoring-out of reach. Cannell wasn't sure what to do. Then Julili Fowler rang.