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Frederik Van Zande

Designing for the Social Web: The Usage Lifecycle - Bokardo - 0 views

bokardo.com/...social-web-the-usage-lifecycle

first-time user interested passionate user personas regular user social network social web unaware usage lifecycle user experience

shared by Frederik Van Zande on 16 May 08 - Cached
  • Frederik Van Zande on 16 May 08
     
    The Usage Lifecycle describes how far a person has progressed in using your web application, helping to identify the hurdles someone needs to overcome to become regular, passionate users.
Frederik Van Zande

Study Finds 76% Want to Chat About Checkout Problems | Get Elastic - 0 views

www.getelastic.com/chat-cart-abandonment

e-shop user experience e-commerce chat checkout service

shared by Frederik Van Zande on 28 Apr 09 - Cached
  • Frederik Van Zande on 28 Apr 09
     
    BoldChat recently released research on The Effectiveness of Live Chat Technology which surveyed 264 US shoppers who consider themselves regular online shoppers.
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