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With 60% of online shoppers cite free shipping as a reason they are more likely to shop on the web (Harris Interactive, July 2008), if you use free shipping as a marketing vehicle, you want to make sure you communicate your offer at every touch point. In the current issue of eM+C magazine, you'll find my article Get Your Site Into Shipping Shape This Season with ideas on how "get the most mileage" out of your free shipping offer from search engine to shopping cart (this version includes screen shots):

What are FUDDs? We're not talking about wabbit-hunters or the beer of choice in Shelbyville. FUDDs are fears, uncertainties, doubts and deal breakers that influence consumers' purchase decisions. How you address them can have a huge impact on your conversion rates. PayPal and ComScore recently conducted a study on shopping cart abandonment and discovered customers' top reasons were

If you want to build your own shop and sell some branded products. So don't forget to the most important steps that you must take care of them is to choose the appropriate form for your site. The most important elements that should be interested : Colors Fonts Menus Easy to use the site Social networking and much more

So you have your ecommerce website up and running, and you wonder if you need any specific terms and conditions to govern transactions on your site. The answer is yes. Because if a problem should arise, having terms and conditions may help resolve that problem in your favor. Prior to the customer purchasing anything from you, make sure they check a box agreeing to the terms and conditions. This will bind the customer to any reasonable and legal terms. The purpose isn't to trap or trick a customer but rather to enable both the customer and company to agree in advantage to terms.

As email marketers, we never know what mindset email recipients will be in at any given time. So a good idea is to design your copy and creative to speak to all personality types/buying modalities: competitive, spontaneous, methodical and humanistic. If this makes you go "hmmm?" make sure you check out our explanation of the buying modes in our personas webinar and webinar recap.

The Internet makes copying photographs, artwork, and words easy, since a relatively unsophisticated user can just browse the web saving or copying nearly anything that suits his fancy. As an e-business owner you'll want to both protect your photographs and, conversely, ensure that your employees are not taking protected work of others. After all, a copyright violation could cost thousands of dollars in legal fees, time, forced subscription fees, and potential fines. U.S. copyright protection extends to all forms of "expression" including software, written papers, charts, digital files, music, video, and presentations. This protection begins the moment a work is "fixed in a tangible medium of expression," and copyrights are federally enforced. Generally, ideas, short phrases, facts, slogans, and useful articles are not copyright protected, but most everything else is.

Facebook recenly released a guidebook for businesses titled: Facebook Insider's Guide to Viral Marketing. Don't get too excited about the title, just because you set up a Fan Page for your business and buy a few social ads does not mean you'll unleash a profit-virus, or even make a ripple in the pond. But the guide does help you understand what Facebook has made available for you and how to get a Page all set up.

One of the most important pages on your ecommerce Web site is the customer service landing pages. This page often has contact information, and maybe even FAQs. The idea is to make it easy to find, and ensure that the information on the customer service landing page is easy for the customer to use.

One of the more popular features with customers on many ecommerce Web sites is "customer reviews." They allow insight into products and help consumers feel more comfortable making purchases. There are several ways online customer reviews are implemented on ecommerce Web sites, some better than others. In this post we look at how different retailers implement reviews.