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It only takes ONE vote for a question to be eligible to show on the front page of your brand search or in local search results — and it just takes one vote for an answer to that question to do the same. Thus, the system is vulnerable to gaming and competitors up-voting questions or answers that could negatively impact a business.

website has seen no ill effects by doing it. In fact, I’m seeing a lift in traffic to the site, as well as better search engine rankings overall

If Google knows and understand my business location (the location of my business), then there’s a chance that I would (or my site would) only show up for keywords when users near me searched for a keyword.

Ticketstub.com removed their GMB listing and traffic eventually came back because they no longer was seen as a “local business”.

For multiple suggestions, submit feedback for each item separately.

n the response box that opens, write a short description that includes the following: Clearly state your suggested change. Explain why your suggestion is correct and should replace the existing content. Include a publicly accessible URL that confirms your suggested change.

Some parts of the knowledge panel can't be changed, such as: Subtitle Wikipedia snippet Images other than the main image The "People also search for" section

GMB Listings Convert Very Well Along with a high click through rate, Google My Business listings have a very high conversion rate.  I have seen conversion rates as high as 16.40%, but on average,  somewhere around the 6% range is more common. This shows that Google My Business listings are extremely valuable if you are showing up in the local pack from both a click through but as well as a conversion standpoint.  If you are a company who worries about leads and have a focus on converting site traffic, Google My Business is one of the best avenues for local lead generation.

Google, in their recent positioning of Maps as both a better local discovery and social play, may be trying to grease the skids of Maps ascendancy by directing more traffic to that subdomain.

there are a couple of tools that will actually let you see results based on geo coordinates, which is really cool and very accurate. Those tools include the Local Falcon, and there is a Chrome extension which is 100% free, that you can put in your browser, called GS Location Changer.

these two levels, depending on what industry you are working in, it's really important to know which level you need to be looking at. If you work with lawyers, for example, zip code level is usually good enough.

if you work with dentists or restaurants, let's say, you really need to be looking at geo coordinate levels. We have seen lots of cases where we will scan a specific keyword using these two tools, and depending on where in that zip code we are, we see completely different three-packs

But there are a couple of tools that will actually let you see results based on geo coordinates, which is really cool and very accurate. Those tools include the Local Falcon, and there is a Chrome extension which is 100% free, that you can put in your browser, called GS Location Changer. I use this all the time in an incognito browser if I want to just see what search results look like from a very, very specific location. Now these two levels, depending on what industry you are working in, it's really important to know which level you need to be looking at. If you work with lawyers, for example, zip code level is usually good enough.

Client contracts that are radically honest about the nature of GoogleClient management that sets correct expectations about the nature of GoogleA documented process for seeking clarity when unusual client scenarios ariseAgency openness to experimentation, failure, and on-going learningRegular monitoring for new Google developments and changes

be sure you are continuing to keep tabs on any particularly aggravating dead ends in case solutions emerge in future.

Google has apparently changed the rules for front facing departments within a company. No longer allowed to share the same physical address.

70 percent mentioned poor service/rude service rectified by a second experience in which staff demonstrated caring.64 percent mentioned the owner/manager/staff proactively, directly reached out to the customer with a remedy.32 percent mentioned item replaced or job re-done for free.20 percent mentioned customer decided to give a business a second chance on their own and was better-pleased by a second experience.

57 percent of consumer complaints revolve around customer service and employee behavior

Proactive outreach is your negative review repair kit

New reviews, review replies, and new Q&A will be unavailable during this time.

Affiliate sites that did not properly disclose their affiliate links may have been affected.Truly excellent content appears to have been rewarded.Several elements of trust, as outlined in the Quality Raters’ Guidelines (QRG) were possibly reassessed.

A lot of ultra-spammy content may have been deindexed.

we believe that if something is outlined in the QRG, it means that Google is either measuring this algorithmically, or they want to be able to measure it algorithmically.

In April 2019, Google was experimenting with a new local SERP that highlighted alternative directory sources for the same query. At the time, we saw an example in the wild for Germany. Now, an updated version of the SERP featuring branded directory buttons appears to be live in the UK, Belgium, Spain, Greece, and France – if not already throughout Europe.

The service area does not currently impact ranking for SAB’s. This means that you need to get creative to grow your business with GMB outside of your physical city. Ranking factors are in a constant state of change so this all may change one day

If moving isn’t an option, I would focus on optimizing the website, and the GMB landing page in particular, for long-tail search terms. Onsite optimization has a direct impact on local pack/finder rankings and long-tail keywords, which are less competitive.