Skip to main content

Home/ DISC Inc/ Group items tagged Reputation Management

Rss Feed Group items tagged

Jennifer Williams

Blogging and Your Online Reputation - 0 views

  • If your website is already or is becoming a significant part of your marketing or operation, it is going to start to be more and more important that you are aware of your online reputation. The internet has many venues for individuals to voice their opinions and concerns about your product or service, so it's going to be to your advantage to be aware if your name is being praised, or dragged through the mud. If you're not sure how to do this, here are a few suggestions:
    • Jennifer Williams
       
      This is a test sticky note.
  •  
    Building online reputation. "If your website is already or is becoming a significant part of your marketing or operation, it is going to start to be more and more important that you are aware of your online reputation. The internet has many venues for individuals to voice their opinions and concerns about your product or service, so it's going to be to your advantage to be aware if your name is being praised, or dragged through the mud. If you're not sure how to do this, here are a few suggestions:"
Rob Laporte

Questioning the Future of Search - ClickZ - 0 views

  •  
    Questioning the Future of Search By Mike Grehan, ClickZ, Jan 26, 2009 Related Reading New Signals to Search Engines Ajax and Search Engines SuperPages.com Combines Local Search with Social Networking Search Engines Are Allowed to Reject Ads Suggested Searches search engines - social networking - reject ads - static link Subscribe to newsletters Subscribe to RSS feeds Post a comment (0 posted) Last week I presented a Webinar based on the "thought paper" I wrote called, "New Signals To Search Engines." As it was a long read at 23 pages, I highlighted the more salient points, but mainly wanted to try and answer the hundreds of questions I received following its publication. The top question was about social media. It seems that many companies already have barriers to entry. Amy Labroo, associate director of online media at Advantage Business Media, asked specifically about any backlash due to unmonitored content in the social media space. I've come across this situation quite a lot recently. Many companies worry about negative commentary and therefore don't accept comments on their blogs or social network sites. In fact, many haven't started a blog or a dialogue space at a social networking site. This is simply hiding from your audience. If people have negative commentary about you and they can't make it known at your Web site or blog, they'll make it known somewhere else. I advocate putting yourself out there and listening to your audience. Marketing has changed from a broadcast-my-corporate-message medium to a listening medium. The voice of the customer is very, very loud online. And those companies that still believe they own their brand and the message may well be in for a bit of shock as brands are hijacked by customers. Let your customers have their say. Keyword-driven marketing is all about understanding the language of the customer and creating marketing messages in that language. From time to time, I meet with creative agencies and almost always end u
Rob Laporte

Undoing SEO Damage Caused by Global Reputation Management Disasters - Search Engine Wat... - 0 views

  • You could use a number of tools to determine which advocates are the most influential. Some of the well-known ones are: Kred PeekYou Traackr MBlast PeerIndex Klout
  •  
    You could use a number of tools to determine which advocates are the most influential. Some of the well-known ones are: Kred PeekYou Traackr MBlast PeerIndex Klout
jack_fox

Organic+Local+Paid: A Holistic Approach for Fast-Changing Local SERPs - BrightLocal - 0 views

  • Focusing too much or solely on organic will present long-term growth roadblocks as local organic real estate continues to disappear and become more volatile
  • A typical unified local SERP campaign will include: Optimized GMB listing
  • Online reputation strategy (responding to reviews is just as important as gaining new ones) Google Local Services Ads (if applicable) Geo-focused PPC strategy (see below – use PPC to supplement organic visibility) Retargeting (GDN, YouTube, social channels) Local link building (referral traffic is going to be the new DA) Aggregated reporting Citations and NAP consistency
  • ...3 more annotations...
  • City-level keyword tracking does not tell the whole story and may be resulting in a distorted or limited view of data.
  • Once you have a better understanding of the client’s visibility in local and organic, you can create a strategy to utilize PPC to supplement visibility in zips where the client does not have organic reach
  • If they are not in the map pack or the top five in organic, the client will essentially be invisible in local search.
  •  
    "Pricing"
jack_fox

The State of Local SEO: Experts Weigh in on Industry-Specific Tactics - Moz - 0 views

  • Our financial client created COVID landing pages for both personal and business accounts. This client saw a 95% increase in organic goal completions from February to March. There was also a 97% increase in organic goal completions YoY. Google posts that focused on coronavirus-related services and products have also performed well.
  • Figure out the best method for earning reviews. Test email, texting, and in-person requests from your team, physical cards with a bit.ly link, etc. Test each one for a few months, then switch to a different method. Test until you find the method that works best for your customers.  The other thing that really needs to be considered is how to get customers to write about the specific services they used when working with your company. Little prompts or questions that they could answer when you reach out will help customers write better reviews.
  • Home Services
  • ...7 more annotations...
  • Financial Services My number one tactic for reviews has always been to have an actual person ask for a review during key points in the customer journey. For example, an associate that helps someone open a checking account
  • Most home service businesses should not be displaying their address since they are a Service Area Business, but this doesn’t stop some from keeping their address up to rank in that city.  Google does tend to prioritize proximity in the home services industry, unfortunately. 
  • Reviews should definitely play a bigger factor than proximity for financial institutions.
  • With digital banking and the amount of trust we put into financial organizations, proximity isn’t a major factor when considering a financial service provider, but Google results don’t reflect that. 
  • Paragraph, table, and carousel featured snippets are typically the types that we see financial websites achieving most often.
  • I believe that featured snippets will become more and more regionally specific. If you do a search for “new water heater cost” you see a featured snippet for Home Advisor. If a company that is local to me published content around the cost and installation, why wouldn’t Google serve that snippet to me instead of what is shown nationally?
  • Review strategies should include offline tactics. Community outreach and involvement are crucial. I would argue that anyone who is consulting about online reputation management should focus on the company’s reputation offline as well.
Rob Laporte

Google Sidewiki and SEO -- Relevant to Each Other? - Search Engine Watch (SEW) - 0 views

  • Thus, the SEO connection is really related to reputation management. There are a few choices as a brand manager that you can make, based on early understanding and further discussed in the point of view published by my agency: Register a site with Google Webmaster Tools to claim the first Sidewiki listing for any owned page.
  • One alternative: consider completely blocking Sidewiki users from posting comments on your pages. This choice has many potential negative side effects, however.
jack_fox

How to Get More Local Reviews | Local SEO - Moz - 0 views

  • Don’t set up a review kiosk in your place of business to ask for reviews. A single IP address being shared amongst multiple reviews on a given platform can lead to those reviews being flagged and removed.
  • Don’t narrow your focus to a single platform. Diversity in where your business has reviews posted is insurance against reputation loss should something happen to your reviews on any one of the platforms.
  • When a customer is willing to share an email, follow up within a few days to ask them to write a review about their experience. Give them a choice of platforms so that they can pick their favorite.
  • ...4 more annotations...
  • On your website’s own reviews or testimonials page, showcase links to your third-party review profiles, or create a separate page on your website just for that purpose.
  • Respond to as many reviews as you possibly can. Numerous review platforms permit you, as the business owner, to respond to reviews. Your first duty is to respond well to negative reviews, but dedicate any time you can set aside to respond personally to the positive reviews, as well.
  • Be sure you are tracking the outcomes of specific review acquisition strategies. You may discover that there are days of the week or even times of the day when you see a better response to email, social media, or other forms of “asks.”
  • Going professional may be the best solution. Consider a paid review management service like GetFiveStars or Grade.us
1 - 17 of 17
Showing 20 items per page