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Contents contributed and discussions participated by Kelly Kerr

Kaye England

Question re how to share our 4 articles..... - 29 views

  • Kelly Kerr
     
    I thought we had to share them like a regular Bibliography using APA style. Not sure if this helps?
  • Kelly Kerr
     
    I think I have done mine wrong... I have done 2 as bookmarks and 2 as topics so I guess I'll be 50% right.
  • Kelly Kerr
     
    Thanks Kaye and Belinda. Have to admit this one has been a bit confusing...
Kelly Kerr

How social networking increases collaboration at IBM - 0 views

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    Topic : How internet technology has shaped collaboration within organisations. How social networking increases collaboration at IBM http://proquest.umi.com.dbgw.lis.curtin.edu.au/pqdweb?did=1930082361&sid=1&Fmt=3&clientId=22212&RQT=309&VName=PQD This article is an extract taken from a 2009 Melcrum Research report. The article focuses on IBM and how a social networking application has increased collaboration for its 365,000 employees around the world through the use of an application called the BluePages which has been loosely modelled on MySpace and Facebook. The IBM BluePages are accessed six million times each day by staff and contain basic staff information which is pulled from IBM's HR records, and includes information about reporting lines and where people fit inside the organisation. Staff can update their photo, and add specific information about themselves through the use of tags (keywords). Tags connect staff to others who might be using the same tags, in addition colleagues can add tags to another individuals page which further builds a relevant database of expertise throughout the network. IBM's BluePages also take search to the next level, whereby if someone is searching on a tag (keyword) that has been used by an individual, all people that have that tag will also be returned in the search results. "This development opens up semantic contextual information to the wisdom of the crowd." [Ethan McCarty] IBM also has a collaborative application called ThinkPlace where anybody in the company can post an idea. If the idea has merit, others can comment on it until the idea has developed into something that requires action. Another use of ThinkPlace has more of a social conscience whereby one employee noticed
Kelly Kerr

How internet technology has shaped collaboration within organisations. Analyzing colla... - 1 views

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    Topic : How internet technology has shaped collaboration within organisations. Analyzing collaborative networks emerging in Enterprise 2.0: the Taolin Platform http://www.sciencedirect.com/science/article/B9853-524PR0D-G/2/30d3637587514757e7ea1c6dbb1afcae This working paper was presented at the 4th and 5th UK Social Networks Conference and was a summary of a study whose goal was to identify how online interactions between users changed with the introduction of the social networking platform in a commercial environment. It reviews the deployment of an Enterprise 2.0 piece of Open Source software (Taolin) into Fondazione Bruno Kessler (FBK), a research organisation (FBK) with 400 staff and discusses how the technology was used by the research staff and the communications patterns that developed throughout the study. In addition the paper identifies the different types of ties or relationships an individual user could have, and points out that if these ties were more visible it would enable people to tap into a much larger network than their immediate peers or basic social network. Given there were so many discreet groups of researchers at FBK the plan was to try and leverage off learnings that could be applied to more than one research area. From a technology perspective FBK always stated that the Taolin platform was in beta, meaning that it was never finished or as others might comment, constantly being improved. The platform was rolled out to a group that was approximately 10% of the organisation, and usage increased with each release through the involvement of champions who recruited more champions through word of mouth, instead of going with a top down approach from management. The paper concludes with learnings from the study stating that further research needs to be completed in certain areas to continue to improve the progressive enhancement of the Taolin social networking platform. Reference
Kelly Kerr

Intranets Nurture Companies from the Inside - 22 views

internet collaboration intranet personalisation IBM
  • Kelly Kerr
     
    Topic : How internet technology has shaped collaboration within organisations.

    Intranets Nurture Companies from the Inside


    http://query.nytimes.com/gst/fullpage.html?res=9C03E5DE103FF93AA15752C0A9679C8B63&pagewanted=all

    This New York Times technology article from 2001 is relevant when looking at corporate culture and the effect internet technologies have had on the workplace with the corporate intranet becoming an effective communications channel. Whilst many corporate intranets are used to push content to employees, the four companies in this article are taking intranet collaboration to the next level for their employees through personalisation and applications to facilitate collaboration.

    IBM, Ford, Charles Schwab and CertainTeed all have corporate intranets, and whilst the companies have different financial investments in their intranets, there are similarities of note, such as collaboration applications that connect their people allowing all staff to tap into the same information source, contribute project information and ideas, book meeting rooms, all irrespective of where staff are located.
    The article also raises the changing face of the workplace such as flexible work hours that has become an opportunity through internet technology whereby people can work from home, in fact the Ford Motor company set up a program to subsidise home computers for employees so they could access the intranet from home. In addition traditional paper based processes have been updated to operate online which has streamlined business processes, and expanded the availability of business functions.


    Reference
    Stellin, S. (2001). Intranets Nurture Companies from the Inside.
    Retrieved April 2, 2011 from http://query.nytimes.com/gst/fullpage.html?res=9C03E5DE103FF93AA15752C0A9679C8B63&pagewanted=all
  • Kelly Kerr
     
    Hi Kristy,

    I really enjoyed researching for this subject as I too work on an intranet for a large corporate. It was a bit of an eye opener seeing some of the technology that we are still trying to get right today was up and running over 10 years ago! We also have flexible work options and all staff are issued with a laptop instead of PC which is excellent when we are working odd hours with people in other countries.

    Kelly
Kelly Kerr

Communities of Practice: Knowledge Management for the Global Organization - 20 views

communities of practice CoP intranet collaboration innovation community
started by Kelly Kerr on 14 Apr 11 no follow-up yet
  • Kelly Kerr
     
    Topic : How internet technology has shaped collaboration within organisations.

    Communities of Practice: Knowledge Management for the Global Organization


    http://proquest.umi.com.dbgw.lis.curtin.edu.au/pqdweb?index=11&did=1864150261&SrchMode=1&sid=12&Fmt=2&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1302329578&clientId=22212

    This report discusses Communities of Practice (CoP) and their role in the practice of Knowledge Management within global organisations through the use of the corporate Intranet. The report also points our some of the issues which arise with a CoP depending on how the community is structured within an organisation.

    Communities of Practice are an invaluable resource for sharing information within a corporation and fostering a community of subject matter experts. One of the strengths of a CoP is the speed with which they can assist with getting a new employee up to speed within an organisation. New starters can access comprehensive information pertinent to their role and also have access to a global network of specialists that can guide and mentor them whilst they are learning a role. The report also discusses how a CoP can form a powerful community to identify and drive change to spread best practices throughout an organisation.

    Whilst communities of practice foster collaboration by their very nature they can also inhibit collaboration, especially when involving lower level staff. Essentially everyone within the CoP is an expert in their field, so it can make it hard when a junior staff member within the community wants to raise an issue that could be in conflict with a person in a senior role. Further, if the group is heading in a direction with a solution and someone disagrees, it can be uncomfortable for the person who disagrees, which in turn could inhibit collaboration as they are reluctant to share their contribution. The article goes on to discuss strategies to mitigate conflict in a large organisation in order to keep the ideas flowing, encourage collaboration, and recognise and reward innovation.


    Reference
    Resnick, M., & Mejia, A.. (1 January). Communities of Practice: Knowledge Management for the Global Organization. IIE Annual Conference. Proceedings,1714-1719. Retrieved April 15, 2011, from ABI/INFORM Trade & Industry database.
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