Group items tagged

The website presents and informs the work of the Connected Online Communities of Practice project. Site content includes briefs and reports, ideas and suggestions. Draft Report http://edcocp.org/report/ provides an excellent example of user engagement; i.e. inviting comment. The tool used is http://digress.it/

Community Roundtable |In its third annual report The Community Roundtable examines the continued evolution of the social business industry and analyzes best practices and lessons learned from industry leaders and practitioners. Based on insights gleaned from over 100 roundtable calls with members of TheCR Network, a membership-based peer network of community professionals, the 60+ page comprehensive report highlights artifacts, patterns and initiatives likely to occur as organizations evolve and mature their social business competency. http://www.community-roundtable.com/

IBM Center for the Business of Government | Matt Leighninger | May 2011 |  40 page PDF |  Visual report which indicates 10 different tactics to engage the public online with approximately 40 different technologies to support this engagement. Includes case studies for each scenario. Also refer to the related resources section.

The 2012 State of Community Management report examines the continued evolution of the social business industry and analyzes organizational patterns and lessons learned from industry leaders and practitioners. Also includes Community Maturity Model

Community Roundtable | May 2012 | The Community Maturity Model (CMM) can be used as a roadmap for social business planning or as a communications tool to align various stakeholders. Definitions of the stages and competencies can be found in the 2012 State of Community Management report.

The Online Community Guide | Richard Milington | 2012 | meta list of creating and managing an online community: The online community basics; Strategy and planning; Building and online community website; Launching an online community; Conversity newcomers into regulars; growing your online community; cinreasing participation; managing an online community; content for your community; Measurment and ROI; Monetizing; Branded online communities; Non-profit online communities; Examples; Resources: Miscellaneous; Reports and ebooks; Websites and associations; Blogs; Academic articles;

The Community Roundtable, 2011 Organizations understand that using social technologies successfully requires both business process adaptation and people that understand how to manage these new social environments - at both a tactical and a strategic level. The conversation is no longer primarily about technology but about doing business effectively in a new communications environment.  Community management is a critical element of managing networked environments effectively.