The 2011 State of Community Management Report: Best Practices from Practitioners - 0 views
-
Nicky Hayward-Wright on 09 Jul 12The Community Roundtable, 2011 Organizations understand that using social technologies successfully requires both business process adaptation and people that understand how to manage these new social environments - at both a tactical and a strategic level. The conversation is no longer primarily about technology but about doing business effectively in a new communications environment. Community management is a critical element of managing networked environments effectively.