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the Enterprise 2.0 story is primarily aimed at knowledge workers engaged in complex, collaborative projects which have had few effective software tools until recently, in other words strategic business activities. Industries like finance, government, civil engineering, transportation, and many others are trend to be top heavy with this kind of worker and are likely the last major bastions of productivity gains in modern economies, if the right solutions can be brought to bear. In other words, Enterprise 2.0 can help some of our most important and most valuable workers do better work while providing more value to the organization as a whole.

innovation in social and collaborative systems is almost exclusively coming from the consumer Web

SharePoint was designed before we had learned many of the modern social computing lessons

SharePoint’s poor support for individuals working on multiple different teams

cumbersome and incomplete integration

"Whether it’s the lack of a workflow-based provisioning process, or enterprise-level administration, or the ability to effectively categorize large numbers of documents or PowerPoint slides, SharePoint remains ill-suited to enterprise-wide collaboration and knowledge management,"

Microsoft’s SharePoint support is the lowest-ranked aspect of product deployment (23% were dissatisfied or very dissatisfied)

It’s not the tools and training that are at issue, but the ongoing operational support that is required after deployment

little documentation

Results of Day One: Zero success in performing the most basic function of presenting a PowerPoint slideshow via the web access console.

Imagine the complexities of modern communications condensed into a seamless experience with one address book, one voice mail, and one login across every mode of communication. That's what Microsoft is doing. We're combining e-mail, IM, voice, and video into a single, intuitive system built around people, not technology. And we're building it all into the Microsoft Office system the world knows and trusts. Companies will replace conflicting systems with a single, unified communications platform that leverages their existing data and telecommunications infrastructure. IT departments will deliver more flexible, more secure communications, with simplified infrastructure that streamlines management and reduces total cost of ownership. People-centric, integrated, secure communications that's the promise of Microsoft's vision for unified communications.