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Generally the crest print job currently printing is the culprit causing the trouble, so try canceling it first if dealing with a departmental printer. However, you may have to eventually delete (purge) all the print jobs in the list to get the printer to print again. HelpLine staff should purge all public print queues to clear out any old abandoned print requests that may still be waiting to print.

If print job not disappear after deleting the print queue than u should recycle the printer , after recycling the printer memory will be cleared from printer it will also clear the pending print jobs follow the below steps to recycle the printer , Sometimes the printer may have to be recycled a second time before it will print (if the top print job in the queue will not disappear with the first recycling).

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There may be a print server box on the rear of the printer that could be the reason of printer troubles. It is a small white box attached to the back of the printer. There is a lighted green button on it with the top half of the lighted button flashing. A blue network cable and a black power cable are attached to the print server box. To test whether the print server box is functioning properly: