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Great blog post by Jane Hart at Learning in the Social Workplace on Enterprise Community Management for managing and supporting learning within the workplace. It takes the comments by Donna LaCoy in 2012 discussion about how learning is not always a recognized component of work to show that in fact, someone has to manage and support such learning in ECM. Excerpt: his emerging practice is known as Enterprise Community Management (ECM), and is much wider than just supporting one small team or community of practice within an organisation, but is about having responsibility for building and sustaining a community across the whole of the organisation. In fact as ECM can include a significant range of responsibilities, in a large organisation it undoubtedly needs to be undertaken by a number of people. Screen Shot 2013-03-17 at 08.14.02ECM activities are likely to include integrating all social and collaborative initiatives into a common platform planning the new community's strategic approach promoting and supporting its use within training (both online and face-to-face, but particularly within induction/onboarding) helping to support its use for team knowledge- and resource-sharing supporting individuals as they build and maintain communities of practice and other interest groups developing an ongoing programme of both face-to-face and online activities and events - to encourage employee engagement on an ongoing basis helping to model social and collaborative working and learning behaviours as a major part of helping workers use the technology building the new personal and social skills required for productive collaboration in the organisation measuring the success of community in terms of business performance (not just in terms of social activity) Whoever takes on these ECM responsibilities is going to have a significant influence and impact on the business. But more than this, as face-to-face training goes out of fashion an

Unusually good assessment IMO by Jane Hart of how modern learning differs from traditional training practices, 4/28/2014. She identifies six key features: autonomy small and short continuous on demand social anywhere, anytime, on any device Are these features then the new standards for learning concierges, learning coaches, learning stewards and facilitators? As well as for the learners themselves?

Very interesting assessment of participation and learning in Change 11 MOOC on Learning in the workplace blog by Caledonian Academy researcher Colin Milligan, December 2012 For me, the recurring theme from this research was that massive courses do need management (of learners, and their expectations), or at least a recognition of the diversity of learner backgrounds, preferences, expectations and motivations that come together in a MOOC, that is then reflected in the design of the learning space which is constructed. I suppose the prevalent (c) MOOC philosophy is that learners should be left to their own devices and they will find their place in the emerging learning networks(anywhere on the spectrum from lurking to leading). We certainly saw interesting evidence of self-organisation, especially among those who engaged with the course through the facebook group, and the twitter chats. But our findings indicate that some users either didn't find these emerging networks (or at least didn't identify a network that suited them), or didn't recognise the central role that these networks play in leveraging the value of the course. While I don't advocate creating rigid structures, I do think there are some simple things that could be done to make sure MOOCs such as Change11 are accessible by the full range of prospective participants.

Lisa and Doris - Read Chapter #3

schematic from Jane Hart on the new roles for learning and performance professionals

Jane Hart's best 12 reads from November 2013.

Excellent comparison of xMOOC and cMOOC and justification of cMOOC by who else, the cMOOC creator himself, Stephen Downes, February 11, 2015. Highly recommend it.