At the most basic level, design thinking is thought of as a 5-step process. The first step is to empathize, which is getting into other people’s shoes… literally! Interviewing people, observing them or immersing yourself in what they do. The second step is to define, which is when designers identify implicit needs that users have, or reframe a problem in a new way. The third step is to ideate, which is when designers brainstorm novel solutions to the problems or opportunities they have identified. The fourth step is to prototype, that is making ideas tangible, often with few resources. The last step is to test, which is inviting users to experience your solution and having them help you make it better.