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"As a United States citizen now, I wish Americans could experience the freedom of knowing that the health care system will always be there for us regardless of our employment status. I wish we were free to assume that our doctors get paid a salary to look after our best interests, not to profit by generating billable tests and procedures. I want the freedom to know that the system will automatically take me and my family in, without my having to battle for care in my moment of weakness and need. That is real freedom."

"Our youngsters respond keenly, and usually responsibly, when given a big say in the things that affect them. For instance, a couple of years ago, when we needed to appoint pastoral care staff, we decided to ask the children what qualities such a staff member should have. After lively discussion they came up with: calm (not wind us up); confident (not scared of us); firm but fair (able to deal with things when they happen and not put it off till later); able to listen well (to hear what it is we really have to say); able to help us sort out problems and learn for ourselves (give us help with options, not tell us what to do); able to treat us as individuals (not seeing all behaviours as the same); able, most of all, to treat us in the way you yourself would want to be treated. These requirements now appear in every job vacancy we advertise, whatever the position."