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Jason Ryan

Why the Lean Start-Up Changes Everything - Harvard Business Review - 0 views

hbr.org/...1

twitterfave startup lean Entrepreneurship hbr strategy

shared by Jason Ryan on 01 May 13 - No Cached
  • Jason Ryan on 01 May 13
     
    Lean start-ups don't begin with a business plan; they begin with the search for a business model: http://t.co/lITChVGTXC @sgblank
Maddy Wood

The Truth About Customer Experience - Harvard Business Review - 0 views

hbr.org/...ruth-about-customer-experience

customer_experience hbr cdj

shared by Maddy Wood on 30 Aug 13 - No Cached
  • The Truth About Customer Experience
  • Maddy Wood on 30 Aug 13
     
    The Truth About Customer Experience Companies have long emphasized touchpoints-the many critical moments when customers interact with the organization and its offerings on their way to purchase and after. But the narrow focus on maximizing satisfaction at those moments can create a distorted picture, suggesting that customers are happier with the company than they actually are. It also diverts attention from the bigger-and more important-picture: the customer's end-to-end journey.
Jason Ryan

Turning Customer Intelligence into Innovation - Scott Anthony - Harvard Business Review - 0 views

blogs.hbr.org/...ing_customer_intelligence.html

bigdata socbiz twitterfave strategy innovation customer intelligence

shared by Jason Ryan on 12 Sep 12 - No Cached
  • Jason Ryan on 12 Sep 12
     
    Turning Customer Intelligence into Innovation | @HarvardBiz http://t.co/jKfeYALg #bigdata + #socbiz = value HT @martin_beraud
Jason Ryan

How To Build a High-Performing Digital Team - Perry Hewitt - Harvard Business Review - 0 views

blogs.hbr.org/...o_build_a_high-performing.html

twitterfave leadership strategy

shared by Jason Ryan on 11 Sep 13 - No Cached
  • Jason Ryan on 11 Sep 13
     
    Interesting piece on building a digital team. Like the ideas more than the language though. http://t.co/AT87gjr4Tf
Maddy Wood

The First 90 Days in a New CIO Position - Steve Gallagher - Harvard Business Review - 0 views

blogs.hbr.org/...irst_90_days_in_a_new_cio.html

smartereveryday

shared by Maddy Wood on 29 Aug 13 - No Cached
  • Perhaps the most exciting (and challenging) aspect of working in a progressive IT organization is the pace of technological change. It requires that IT staff — and our customers — are continuously learning. Managing this rapid change and fostering innovation while "keeping the trains running on time" is the primary leadership role required of any CIO, new or old
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